based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your rep arrived on time. He was very friendly, and offered good information. The work was done quickly and neatly. My house looks great!
I am waiting for Angelia to call us back to resolve our experience with the service we received Friday. Actually, believe she was going to have a supervisor resolve our problems.
Quick and flexible scheduling, carpet looks great.
The product has always been superior, but the service just gets better every year. I especially appreciated the call at the beginning of the "window" to say it looks like the tech will be there more at the end of the time window. Also the tech was "EXTREMELY" polite and professional.
I feel your services are over-priced. The work was completed very satisfactorily.
Outstanding result lived up to the promise of quality work.
Customer Service #1 - Brandon
Product great
Carpets looked great! Work was done very quickly too and on time. Only thing I was wondering about was I thought we were supposed to get some tile cleaning done but didn't.
The person who came to clean the carpets was very friendly and efficient.
You guys are magicians. My carpets and furniture were a lost cause, or so I thought. Then your technician came and worked tirelessly to make my house look almost brand new. He really went out of his way to ensure he did the very best possible, and to make sure I was happy. Fabulous job and although slightly more expensive than others the end result is so worth it. I could not be happier.
Extremely professional!
easy and fast, job well done
Service and the friendliness and professionalism of the staff. Shannon was great.
The carpet looks like it has been ground together and is stiff.
Friendly, well informed
The tech was very polite and quite obliging no soap was used I really like that
Technician did a great job....carpets are so soft and clean
Art was the gentleman you sent out to clean our carpets. Professional, kind, and quite simply a very nice guy. I've put Zerorez in my contacts with Art as the individual we "want" next time. Our carpets look fantastic!
Your technician was very professional and did a great job on my rugs. He was very thourough, aia would definitely request him to service my carpets again.
Quality,Quality,Quality job!
I love the products zerorez uses because they don't make my home smell of chemicals and they leave the carpet feeling clean when it dries and not crunchy like other companies I've used before. Our technician Luis was wonderful and very helpful! I would absolutely recommend zerorez.
The products work as advertised. Shannon is very knowledgable and enthusiastic.
The first tech (Rob) came to our home and cleaned our carpet on May 25th. After he left the carpet started to roll in several places, the carpet smelled like met dirt, took over 18 hrs to dry and dark spots appeared on the carpet.
I called an complained that this cleaning was nothing like the first one we had, so they sent another tech out to redo the carpet. While he was cleaning there was water coming from under the truck. I would give this trip a Zero rating.
Art came out to our home on May 27th. He re-cleaned the carpet and totally did an awesome job!! The carpet dried in 4 hrs, smells good, fells great to the touch and very happy with this experience. I have requested Art to clean my carpet from now on and no one else.I don't want anymore bad experiences.
Couch dried leaving yellow stains all over cushions and frame material. Spoke to Crystal at Zerorez and have set another appointment to hopefully correct the matter. Though no exact proof, I think the gentleman that cleaned my carpet undid the hose in my front yard to clean off his utensils and left the spigot on dripping. I didn't discover it until several hours later.
your service guy did a fantastic job!!! I couldn't be more pleased!! He was very thorough with the job, very polite and an asset to your company... Once again, you are the only people who will ever clean my carpets. And our natural stone turned awesome as well.. GREAT JOB ZACH
the techs attention to our requests
I absolutely love the end result!! I am looking forward to get the deep cleaning next time.. He showed me both services ended up getting just regular cleaning but after seeing results I will definitely stay with you guys from no on..
You always do a great job!
There's no chemicals used
I had a rug taken out for washing. A few pieces of no slip tape were not removed. Odd the rugs were washed and tape not removed.