Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28806 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 20, 2014 — Rated 10 out of 10 by Marie or Helen Brabham Zerorez Jacksonville
What do you like about our products and services?

They are very professional. Get in and out quickly. Do a great job. Clean up any mess they make.

Report a concern   January 20, 2014 — Rated 10 out of 10 by J.C.H. Zerorez Jacksonville
What do you like about our products and services?

very professional and competent!

Report a concern   January 20, 2014 — Rated 9 out of 10 by N.A. Zerorez Jacksonville
What do you like about our products and services?

There is no residue left.

Report a concern   January 19, 2014 — Rated 10 out of 10 by D.A.J.T. Zerorez Jacksonville
What do you like about our products and services?

I licked how safe thenproduxt was, specially since we have a baby. I alo liked that it smelled like fruits and ladtly it was dast. The serives was friendly and worked with me very well. I was veru hapoy

Report a concern   January 19, 2014 — Rated 10 out of 10 by Susan Michelle & Lance Kraemer Zerorez Jacksonville
What do you like about our products and services?

The employee's that I have had the pleasure of working with over the years are very nice and professional.

Report a concern   January 19, 2014 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

In time, technician was very informative and results were excellent. .

Report a concern   January 18, 2014 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

I loved how clean my beautiful carpets are...they look like new and one is 27 years old!!!
Thank you for suggesting I have them cleaned :)
Name removed

Report a concern   January 18, 2014 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Explained everything that was going to happen.

Report a concern   January 17, 2014 — Rated 10 out of 10 by Claire Langlais Zerorez Jacksonville
What do you like about our products and services?

Serviceman was cordial, punctual and very informative. The only thing I noticed is that he did not wipe the floor around the carpet edge, otherwise a great job.

Report a concern   January 17, 2014 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Environmentally safe products in carpet cleaning. Carpets looked brighter after cleaning.
The representative was very courteous and considerate.

Report a concern   January 17, 2014 — Rated 10 out of 10 by Roy Soileau Zerorez Jacksonville
What do you like about our products and services?

Your cleaning service is the best I have ever had, I thought the Maxim treatment was A too expensive.

Report a concern   January 16, 2014 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

The smell is refreshing, the service, Seth was very nice & informative. Just hoping a stubborn spot does not return withing a month or two....that will determine more about your services =)

Report a concern   January 16, 2014 — Rated 8 out of 10 by L.A. Zerorez Jacksonville
What could we do to improve?

Dry the carpet better.

Report a concern   January 16, 2014 — Rated 10 out of 10 by Jennifer Amato Zerorez Jacksonville
What do you like about our products and services?

What you advertise is what you get. You were on time, friendly, and got the job done in an efficient manner.

Report a concern   January 16, 2014 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

Good work and good workers.

Report a concern   January 15, 2014 — Rated 10 out of 10 by P.N. Zerorez Jacksonville
What do you like about our products and services?

Carpets stay cleaner longer

Report a concern   January 14, 2014 — Rated 5 out of 10 by B.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Ben was very nice and knowledgable. He took the time to explain the process to me, and I really appreciated that. I asked him if he would be able to clean the floors under the couch and he assured me that it wasn't a problem. I told him to let me know if he needed help moving anything.
He did not clean under the couches nor did he move small bed side tables. He also missed a fairly obvious stain in our loft. Again, he was very professional in our conversation and I was comfortable with him in my house, but I was disappointed that he did not complete the job as I had hoped. The areas that he did clean turned out beautifully and I am happy with that part of the service.

Report a concern   January 13, 2014 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Promptness of truck arrival and efficiency of getting the job done was greatly appreciated. The carpet looks very, very clean.
We are very satisfied with the cleaning.

Report a concern   January 13, 2014 — Rated 10 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

the guy that did our house was very professional

Report a concern   January 12, 2014 — Rated 10 out of 10 by Janis Boyd Zerorez Jacksonville
What do you like about our products and services?

On time, very professional and friendly service. Wonderful job!! Our carpets look like new. Will not hesitate to call again.

Report a concern   January 12, 2014 — Rated 9 out of 10 by P.W. Zerorez Jacksonville
What do you like about our products and services?

the promptness of the representative coming and the professional advise he gave me and the assurance that if stains came back in 30 days he would return to treat the stains. This is a rental property and as soon as i complete renovations I plan to have my own carpet cleaned at my residence...I liked Spencer he was very knowldgeable

Report a concern   January 12, 2014 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

I like that there isn't any soap residue. My carpet stays cleaner longer.Brian was very knowledgable and did a great job!

Report a concern   January 12, 2014 — Rated 10 out of 10 by D.A.D.M. Zerorez Jacksonville
What do you like about our products and services?

Technician was very friendly, on time, {in fact a few minutes early, which rarely happens when waiting for a service-type appointment} did a great job cleaning the carpets, and although I added another room to be cleaned in addition to what I had originally planned, I was not hit for additional fees to clean spots, etc. This is why we called Zerorez for a second time to do our carpet cleaning! Love the service!

Report a concern   January 12, 2014 — Rated 10 out of 10 by M.V. Zerorez Jacksonville
What do you like about our products and services?

Natural & the service man was quite knowledgable

Report a concern   January 11, 2014 — Rated 8 out of 10 by I.S. Zerorez Jacksonville
What could we do to improve?

While Seth did a great job and the carpets and sofas/chairs look great, many parts of the carpeting were still wet at 10 pm last night. He left at 1:15 pm. The sofas and chairs were still wet this morning. I've never had any cleaning take this long to dry and it we just fortunate that we were able to be on the porch as it was warm. We were told that everything would be dry in 4-6 hours.

Report a concern   January 11, 2014 — Rated 10 out of 10 by N.C. Zerorez Jacksonville
What do you like about our products and services?

No chemicals left behind.

Report a concern   January 10, 2014 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

I like that your products are safe for my dogs.

Report a concern   January 10, 2014 — Rated 9 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

Not having to use soap...

Report a concern   January 9, 2014 — Rated 10 out of 10 by B.J. Zerorez Jacksonville
What do you like about our products and services?

When I called to set up appointment, the woman on the phone was very helpful and able to answer all my questions regarding the cleaning process. When the serviceman came to pick up my rugs he was polite. Also, he was careful when moving furniture. When the rugs were brought back they were placed back in the rooms and the servicemen made sure I was satisfied before leaving.

Report a concern   January 9, 2014 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

Technician did a great job and spots came out very well. This is my first time using your service so I will look forward to see if it looks good in the coming weeks.


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