What our clients think of us!

I haven't seen the results of the work that you are doing on my rugs, but I have seen what you have done for my mother. The person who picked up the rugs was very knowledgeable and accommodating. I was very impressed.

Does a fabulous job cleaning the carpet, employees are always courteous.

On time and service person very polite and professional.

Your technician, Keller Moore was great, I would love to hire him in my business.

I called your office after hearing your ad on WOKV talk radio advertising 3 rooms for $99.00 and asked for that special. I was told by the person answering the phone on Monday morning that the ad shouldn't be playing because that special was no longer valid and that I would have to pay $129.00. She wasn't apologetic about it and frankly was borderline rude about it. I heard the ad play again later that afternoon advertising again 3 rooms cleaned for $99.00. I feel that I should have been given the price I heard advertised on the radio. That is the only complaint I have regarding my Zerorez experience. David the tech who came to perform the service was polite and committed to do the best job he was capable of doing. I would definitely ask for him to come again and clean my carpets and also refer him to my friends and family wanting to have their carpets cleaned. By the way this is the retired Navy veteran David as he explained that there are 3 techs named David.

Brad did a good job without making it too wet

Ben Willis was AWESOME! He really knows his stuff and was very professional.
Kudos for having an associate who is so knowledgeable. He deserves a raise in my opinion to retain him as an associate for life. I would request him on my next cleaning visit.
Thanks Ben!

I had my carpets cleaned by your company last week, June 26, 2015, and was extremely pleased with your services. Austin was very professional, polite and did an excellent job. He even gave me an opportunity to view the results upstairs before completing the stairs. Additionally, he arrived timely and completed the job rather quickly. I will definitely be calling Zerorez for all future cleanings.

I am really disappointed with my carpet cleaning service. I have given repeated business to Zerorez for the past 7 years. They have a habit of quoting the customer one price on the phone and coming out to the property and increasing the quoted price but not performing any additional services. Moreover, I always request them to provide me with one of their more experienced technicians prior to the service date and the phone operator, Alexis, makes a note and assures me that she will send her most experienced technician. However, on the day of service, I arrived to find a new hire instead of carpet technician that I've done the past 8 or 9 carpet cleanings with. When I call to find out what happened, I am promptly told that no such note was made. Zerorez has a pattern of not keeping their word to their customers. For instance, in my most recent carpet cleaning, I had forgotten to include the closet of the home in the cleaning. I called Zerorez and the phone operator, Alexis, promised me that they would come back out and do the closet for free. But when the technician arrived, he informed me that cleaning the closet would be an additional $43.00 charge and that he was never notified of the phone conversation I had with Alexis. My repeated business over the past 7 years should guarantee excellent customer service, but instead I am conned into paying more for the exact same services.

cleans great. very friendly and knowable employees, clean equipment great service

Your technician showed up on time, did a really good job, didn't waste my time or his, was pleasant, knowledgeable about his product and services, and polite.

the carpets came out better than I ever expected them to.

Carpet feels good, not stiff

Technician was on time, friendly, courteous and very efficient.

The professionalism of your technician was impressive! He was knowledgable and courteous. My carpets look wonderful. I am pleased and impressed!

Great service and my carpet look like new stain gone. Other carpet service could not lift out stain. You get A plus for clean and Chris gets A plus too.I I I Will spread the word about your great cleaning service. THANKS AGAIN

They all did a great job. We have been with Zerorez since they first started here in Jacksonville. We would not even consider another service. They always arrive on time and are very willing to go back over any area that we feel needs some extra cleaning. They are very personable and polite and will go the extra mile if need be.

Courteous technician cleaned
My oriental carpet in home and looks great

David was very professional and did an excellent job. I will request him again. Thank you

I have had three different service technicians and each has been great. Plus they have gotten out tough stains each time.

did an amazing job on my son's very dirty carpet

That your products are green.

Everything from the scheduling ease, the timeliness, the service itself to the people who provide the service.

Call when you are on the way.

The carpet was only a few months old. We decided to go ahead and have it cleaned because we are having a baby. I don't feel that the carpet not tile came out as expected. It looks cleaner, but not as if it were just cleaned.

I really like the gentle, but powerful nature of the product and process used on my carpets. It leaves the carpet soft, not crunchy. It also dried very fast considering our very humid climate.

Service tech was awesome. . .

Lack of residue on carpets

Cleaning without chemicals that are harmful to children and pets.

Technicians that understand issues and how to ressolve them. Very curtious techician.

Great technician, very courteous, explained everything and reasonable priced. Will definitely use again.