Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28817 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2015 — Rated 10 out of 10 by T.C. Zerorez Jacksonville
What do you like about our products and services?

The service was professional and exceeded my expectations.

Report a concern   November 7, 2015 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

David was sure we were satisfied. Go asset to you company.

Report a concern   November 7, 2015 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Our technician was knowledgeable and explained everything to us. He went above and beyond to make sure we we happy!

Report a concern   November 7, 2015 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

the end result was very good; the representative who came out was very professional and courteous

Report a concern   November 7, 2015 — Rated 10 out of 10 by C.W. Zerorez Jacksonville
What do you like about our products and services?

The tile and grout cleaning is amazing. I've been doing it the hard way for years without the results that your staff and product achieved. My tile and grout look almost brand new.

Report a concern   November 7, 2015 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

The return technician was considerably more thorough. Happy that you stand behind your service I will continue to use Zerorez

Report a concern   November 6, 2015 — Rated 10 out of 10 by C.F. Zerorez Jacksonville
What do you like about our products and services?

Great service, attention to detail.

Report a concern   November 6, 2015 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

Prompt, courteous, great results.

Report a concern   November 6, 2015 — Rated 10 out of 10 by Carol Straus Zerorez Jacksonville
What do you like about our products and services?

The service was great. The young man did a wonderful and careful job.

Report a concern   November 6, 2015 — Rated 10 out of 10 by S.R. Zerorez Jacksonville
What do you like about our products and services?

The technician was very through, explained everything upfront and along the way. the final result was fantastic.

Report a concern   November 6, 2015 — Rated 5 out of 10 by T.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

pricing was not what I thought it was going to be.

Report a concern   November 6, 2015 — Rated 10 out of 10 by H.R. Zerorez Jacksonville
What do you like about our products and services?

Great service, friendly and professional staff. This is third time we have used and will again!

Report a concern   November 6, 2015 — Rated 5 out of 10 by A.O. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet was too wet - especially on the stairs. After cleaning of the bar stools one had a spot on it that was not there prior to the cleaning. I may have been expecting too much for an old carpet but I thought it would perk it up more. I do not expect anything from you. Things don't always turn out as planned. I hold nothing against your company or anyone. David was personable and professional.

Report a concern   November 6, 2015 — Rated 1 out of 10 by E.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

carpet was not going good enough

Report a concern   November 5, 2015 — Rated 10 out of 10 by Lisa English Zerorez Jacksonville
What do you like about our products and services?

They make sure customer us satisfied

Report a concern   November 5, 2015 — Rated 10 out of 10 by T.F. Zerorez Jacksonville
What do you like about our products and services?

Outstanding service very polite and caring. Very experienced with our carpet issues. I would and have already recommended to friends and family your service .... I can't say enough good about our experience. Thank you.

Report a concern   November 5, 2015 — Rated 10 out of 10 by V.T. Zerorez Jacksonville
What do you like about our products and services?

Showed up on time. Confirmed appointment as well..

Report a concern   November 5, 2015 — Rated 10 out of 10 by J.N. Zerorez Jacksonville
What do you like about our products and services?

Professional, good quality and fast service :)

Report a concern   November 5, 2015 — Rated 8 out of 10 by T.D. Zerorez Jacksonville
What could we do to improve?

We have some stubborn stains on our carpets. I have had zero Rez repeat the cleaning of two rooms and they look better but the stains are still visable. I have been very pleased with the technicians. Maybe the cleaning formula could be strengthened or reformulated(?).

Report a concern   November 5, 2015 — Rated 9 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

results

Report a concern   November 5, 2015 — Rated 10 out of 10 by Mary Capo Zerorez Jacksonville
What do you like about our products and services?

There aren't enough words in my vocabulary to properly praise your service and your products and attention to my concerns. Hopefully, "Thank You So Much" will suffice.

Report a concern   November 5, 2015 — Rated 8 out of 10 by P.W. Zerorez Jacksonville
What could we do to improve?

want to wait to see if it stays clean.
also, I feel the movement (i.e. start upstairs and work down) would have worked better in my house. I felt the last few rooms were rushed.

Report a concern   November 5, 2015 — Rated 10 out of 10 by K.P. Zerorez Jacksonville
What do you like about our products and services?

Our technician was very fast and did a wonderful job cleaning and letting me know about the other products and services you offer. Very pleased.

Report a concern   November 5, 2015 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Austin did a fantastic job. Professional and polite.

Report a concern   November 4, 2015 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Exceeded our expectations! Red wine and coffee stains came out of our white Berber carpet. We were amazed as the stains had been there for a long time. Appreciate the knowledge and explanation how ZeroRez cleans oriental rugs, which we have entrusted 8 of our rugs to your care to clean.

Report a concern   November 4, 2015 — Rated 10 out of 10 by Scott Kress Zerorez Jacksonville
What do you like about our products and services?

Guys were great and did a SUPER job. I can breath again.

Report a concern   November 4, 2015 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Servicemen called ahead to let me know when he was on his way, right on time. He explained what he was doing and was very courteous. Always a pleasure when working with zerorez.

Report a concern   November 4, 2015 — Rated 10 out of 10 by C.P. Zerorez Jacksonville
What do you like about our products and services?

Austin did an excellent job. There was one spot that had a lot of soil and he was able to get it out. This is my 2nd experience with Zerorex and both were very good. Next time I call I will be requesting Austin.

Report a concern   November 4, 2015 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Totally pleased with all aspects of your service: products, service personnel and results.

Report a concern   November 4, 2015 — Rated 10 out of 10 by Lisa Kessler Zerorez Jacksonville
What do you like about our products and services?

Zerorez is a very professionally run company: scheduling the appointment, receiving confirmation, timely arrival, pleasant employees, upfront estimate of services, etc. It costs a lot of money to have everything cleaned but I feel like it stays clean so much longer than others.


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