Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29106 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 10, 2015 — Rated 9 out of 10 by S.A.D.M. Zerorez Jacksonville
What do you like about our products and services?

We appreciate the great job done cleaning our carpet. The service was friendly & efficient. We also like the price being as advertised. (No bait & switch.)

Report a concern   December 9, 2015 — Rated 7 out of 10 by K.G. Zerorez Jacksonville
What could we do to improve?

This is my first time using Zerorez FL but I'm a long time Zerorez MN customer. The technician did a good job but my family room carpet still smells like dog, feet, dirt, etc. I watched him clean it so I'm not sure why it still smells! The carpet is only 7 months old!

Report a concern   December 9, 2015 — Rated 10 out of 10 by Heather McCollum Zerorez Jacksonville
What do you like about our products and services?

I was thoroughly impressed with the gentleman who came to provide the service I requested. He was extremely professional and very knowledgeable. He seemed to genuinely care about my concerns and had lots of tips for me. He also provided information regarding the tile in my house. I think his name was Rob he was a marine. When I call to schedule the tile I will request him. My carpet looks outstanding as well.

Report a concern   December 9, 2015 — Rated 10 out of 10 by Karen Adams Zerorez Jacksonville
What do you like about our products and services?

Carpets stay looking great for months. The technician was so nice..explained everything and no surprises..he was very professional

Report a concern   December 9, 2015 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Very friendly and did a great job.I was very pleased!!!

Report a concern   December 9, 2015 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Quality of product, lack of chemicals, courteous personnel.

Report a concern   December 9, 2015 — Rated 9 out of 10 by B.M. Zerorez Jacksonville
What do you like about our products and services?

xlnt prompt service-very knowledgeable-customer service telephone rep is to be commended

Report a concern   December 9, 2015 — Rated 10 out of 10 by P.S.A. Zerorez Jacksonville
What do you like about our products and services?

carpet is very clean, very satisfied with the service

Report a concern   December 9, 2015 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

I was just happy with how hard he worked.

Report a concern   December 8, 2015 — Rated 10 out of 10 by S.O.B. Zerorez Jacksonville
What do you like about our products and services?

Technician seemed knowledgeable about the business. He was very thorough and courteous.

Report a concern   December 8, 2015 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

Love the chemical free carpet cleaning. Staff are always friendly and professional.

Report a concern   December 8, 2015 — Rated 10 out of 10 by S.T. Zerorez Jacksonville
What do you like about our products and services?

The technician showed up on time, was professional and curteous and did an excellent job for us.

Report a concern   December 8, 2015 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

The carpet looks great, the service man was clean and courteous and did a great job.

Report a concern   December 8, 2015 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

On time, quick, clean and did a good job.

Report a concern   December 8, 2015 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

The process you use to clean

Report a concern   December 8, 2015 — Rated 10 out of 10 by S.K. Zerorez Jacksonville
What do you like about our products and services?

Loved your service representative. Very professional and thorough.

Report a concern   December 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Good clean carpets and a capable and nice man

Report a concern   December 7, 2015 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

I like that you do not use any detergent to clean with and after you have cleaned, it leaves a great smell.

Report a concern   December 6, 2015 — Rated 10 out of 10 by Stephen Hungler Zerorez Jacksonville
What do you like about our products and services?

The professionalism of the staff from both the technician to the lady I talked to when I scheduled the app't. I also appreciated the email confirmation. The carpets looked fantastic after it was cleaned!

Report a concern   December 6, 2015 — Rated 10 out of 10 by K.B.L. Zerorez Jacksonville
What do you like about our products and services?

Friendly staff, great results!

Report a concern   December 6, 2015 — Rated 10 out of 10 by D.J.C. Zerorez Jacksonville
What do you like about our products and services?

I like the efficiency of you product and the service rep was great!

Report a concern   December 6, 2015 — Rated 10 out of 10 by Jim Kountz Zerorez Jacksonville
What do you like about our products and services?

Attention to detail. Also responsive to the customers needs.

Report a concern   December 6, 2015 — Rated 10 out of 10 by Karen Starling Zerorez Jacksonville
What do you like about our products and services?

Everyone that I was in contact with was very professional and polite. I got a call back when I was told that I would. The tech was very knowable about the company and the product and took time to explain things to me as well as additional charges that would be required

Report a concern   December 6, 2015 — Rated 6 out of 10 by B.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Still expecting to hear back from you about main hallway incident. The second cleaning actually made the hallway worse

Report a concern   December 6, 2015 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

Arrive on time. Courteous. Rugs are very clean.

Report a concern   December 6, 2015 — Rated 10 out of 10 by M.F. Zerorez Jacksonville
What do you like about our products and services?

courteous, through, prompt - excellent outcome

Report a concern   December 6, 2015 — Rated 10 out of 10 by N.L. Zerorez Jacksonville
What do you like about our products and services?

Employee was on time, explained the process, wore protection on his shoes cleaned up drips and was very pleasant!

Report a concern   December 6, 2015 — Rated 10 out of 10 by D.R. Zerorez Jacksonville
What do you like about our products and services?

The technician, Robert, was very professional and thourough with his explanation of the process

Report a concern   December 6, 2015 — Rated 9 out of 10 by D.T. Zerorez Jacksonville
What do you like about our products and services?

no heavy residue left after cleaning

Report a concern   December 5, 2015 — Rated 10 out of 10 by N.W.G. Zerorez Jacksonville
What do you like about our products and services?

Capable technician, efficient and friendly.


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