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based on 28817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was ourstanding from Julie in the office to Patrick in the field. Happy from start to finish.
It is sometimes uncomfortable to have strangers coming in to your home, however this experience was far from uncomfortable. David was fantastic. After introducing himself, he explained the process and walked through the areas to be do done. His professional and congenial personality gave me a feeling of trust and confidence. He worked efficiently and cleaned up as well. Halfway through the family room carpet, he called me to compare what was done to what was not…what a difference! I was astonished at how clean our carpets looked when David was finished. I will definitely use this service again (requesting military David) and recommend Zerorez to everyone.
Everything
Carpets look great again.
On time, CLEAN!, very thorough and did a fantastic job! Tech explained everything he was going to do and I was, as always, very pleased with the results!
I am very happy with Zerorez. They get out 99% of spots and it smells fresh and pleasing and leaves no residue. Marge Monteith
The technician was thorough and explained well how much various services would cost. They were able to get the cat stink out of the carpet and have it smell fresh again.
no soap residue
Awesome service with very knowledgeable people! Ivan did everything he could (and succeeded) to get some serious pet stains out. Very professional and personable as well!
The smell of my clean carpet was very refreshing and not at all of a wet dog!
Thank you zerorez!
A rep came out on 10/12 to look around to be able to give us a quote. 1 week later I still had not heard back from anyone, so I sent an email asking for the quote. I received back a quote with a price of $0.00. I called the office and the lady told me that the system was messing up and that they would have a quote to me the next day. (10/23). Today, 10/27, I still have yet to receive a quote or anything back from anyone.
The Technician was professional and listened to my needs regarding my carpets. He answered all my questions before beginning the process. He also was respectful of my home and careful not to damage anything in the process of proving the cleaning service. He explained what he would be doing so I knew exactly what to expect before he began cleaning.
The customer service is wonderful and the carpets looked great! This was my second time using Zerorez and it won't be my last! Thank you!!
At this time I am satisfied with all products used in my home. We've already had a mishap, and it cleaned up nicely. The smell of your product at the beginning of service was extremely noxious. but I had a surgical mask and that helped tremendously. I very much liked the cleaning aspect and the urine odor seems to have been handled. I appreciated the quickness of the entire process and your repre-sentative, David (military) was very professional, helpful and courteous. A good experience, which I will certainly use again, when needed. Put me on your annual renewal notification. Name removed
No smelly chemicals
The service was excellent, the technicians neat and courteous, and the result was outstanding.
WOKV advertising during Sean Hannity and Rush Limbaugh
Zero Rez does not use soaps behind on the carpet that are dirt magnets.
Ben was very informative and professional. We were very pleased with the entire experience
Ashton is an amazing young man and did a wonderful job on my project. I love the processes as my carpet, chair & rug feels so clean and looks so good.
Thank you.
Prompt Professional
Very professional services.
Professional representative.
Very friendly staff and excellent service!!!
I can always count on a quality job done by knowledgable representatives.
We're not 100% certain the fault lies entirely with Zerorez since our carpet is over 10 years old, but we suspect the serviceman did not pre-treat the spots because they did not all come out. Also, we had the sofa cleaned by your company and there are stipe-like marks that don't seem to go away even when we brush the fabric nap in different directions. Hopefully that will go away with time but we can never remember having that problem before. Also, the arm of the sofa was especially dirty which was discussed with the serviceman prior to his beginning the cleaning. When my husband saw that the area was still in less-than-satisfactory shape, he cleaned it himself with a towel and some of YOUR spot cleaning product that we've used for years. It is much cleaner now. So, we are again wondering if any pre-treatment was accomplished. We've been customers of Zerorez for a number of years now and have recommended your company to neighbors and even our condo association. This is the first time we have ever experienced a less-than-satisfactory opinion of your work.
Timely efficient serbice
Smells fresh, and dries quickly!
I had a very nice service person One of the most polite gentleman I have met in this industry, he actually cares about his job and how it looks thank you Brian
My floor looks new again and I know that all the germs that were there because of filthy grout are now gone.
I have used Zero Rez at least the past. 4 years and been very satisfied with the results. They treated the spots of I concern and were able to get them clean. This time all of the stains or extra dirty stains did not come clean. The tech said as the carpet ages it is not as resilient in stain removal.
All of our carpets were installed at various times and none if them cleaned up very well. I also noticed that when I walked on the carpet when it was still damp and then stepped on my tile floor it was not slippery. Usually it is very slippery ( basic). This makes me think rmthT the concentration if the cleaner was not as strong as usual.