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based on 28817 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The services themselves were great, but the customer service put it over the top. Really fantastic. My technician was absolutely wonderful.
Service was professional, efficient and speedy. No chemical residue was left in the carpet and it seemed much cleaner than it did after other carpet cleaning companies.
Justin was a definite bonus. He was friendly, courteous and seemed very knowledgeable about the products and services.
Our couch has endured 5 years of pets and kids, it used to be beige and now it is again! It looks amazing, and David was extremely friendly and professional. Great job!
David was thorough and wonderful!!
just everything! the young man was a gentleman, very knowledgeable also. did a truly superb job on the carpets! Dry in a couple of hours and still smells good!
Everything!
Professional and do everything they can to please. The carpet looks great and you guys will always have my business.
I have used Zerorez for the past ten years. We started with the Jacksonville company and then switched to St. Augustine, but only because we try to support our hometown businesses. When my mother needed your services, I knew I could depend on the Jacksonville Zerorez to get the job done. Your representative, Dave, far exceeded our expectations. Mother's carpet was in terrible shape, but looks fabulous now. Mother can't stop talking about the job he did and she is most grateful for this opportunity to thank Dave publicly.
I loved the smell and the carpet cleaned up better than expected.
I like the fact that only organic products are used to clean. My house always smells amazing afterwards.
Effectiveness and fragrance
Kenan (our sevice tech) called to let me know he was on his way, arrived early, which was great. He did a great job on some really grimy carpet and the tile he cleaned looked way better than when we moved in! Thank you!
The Technician was friendly and did a great job on our carpet. We would definitely use Zerorez again.
Loved everything about the service, the care and attention to detail, but especially how my carpets and furniture looked after they were treated. Thank you Zerorez!!
Carpets are not saturated with water. I think it is the best carpet cleaning we have had.
the technician was professional and thorough
Environmentally friendly and awesome personnel!
The gentleman that came was professional and very efficient. The cleaning solution that is put down before cleaning does an amazing job and smells so fresh!!
Prompt arrival and the job is well done. The technician was very informative.
My orientalist are just beautiful. The colors are so much brighter. Your in the field staff sure very courteous.
Reliable, friendly service and residue-free carpet and furniture when you're finished.
No soapy residue left in the carpet.
Light pleasant smell after cleaning. Got a lot of the dirt off the carpet. Like the fact that there are no soaps or detergents used so chance of dirt returning is decreased. Great technician, Milo.
Your service representative, ( I believe his name was Robert) did an excellent job. He was very professional, friendly and efficient.
David was polite, professional. very helpful
No Chemicals & good response time.
good professional service time will tell on the stains but looks good now. like new.
Quick and results are amazing!
The results were really excellent. I wanted to see if your results equaled your hype and I believe it does. Also your technician was top shelf.....communicated, arrived early, was friendly, knowledgeable and professional. One hour plus later, the carpet looked the best in a number of years.

Excellent customer service very nice and professional. Floors looked great'