Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2016 — Rated 10 out of 10 by Joscelyne Smiley Zerorez Jacksonville
What do you like about our products and services?

Zerorez stands behind all work and products. I especially like the employees, most are family!! The young man I had the other day clean the carpets and the king size headboard! Excellent job and customer service.

Report a concern   April 26, 2016 — Rated 10 out of 10 by Laura Ketcham Zerorez Jacksonville
What do you like about our products and services?

Robert was very professional and informative. I received a courtesy call and was given the option to come over earlier than the time window that was given. The carpets looked great when he was done.
Great job, will definitely call them for the next time.

Report a concern   April 26, 2016 — Rated 7 out of 10 by M.J.B. Zerorez Jacksonville
What could we do to improve?

Didn't like the hard sale approach by the gentleman who came to do the job. Felt beat up by him.

Report a concern   April 26, 2016 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

The 2 gentlemen who came to our house were very cordial. They explained what they were going to do and then quickly set forth doing it. They were respectful of our home by wearing foot covering and protecting the corners of the walls with a corner shield.

Report a concern   April 25, 2016 — Rated 9 out of 10 by S.N. Zerorez Jacksonville
What do you like about our products and services?

It all looks great! Only negative is dirty water got sprayed all over my vehicle so I had to wash my car.

Report a concern   April 25, 2016 — Rated 10 out of 10 by Merridy Lloyd Zerorez Jacksonville
What do you like about our products and services?

They work! and Ben was very informative about the product and what he was going to do. I was very impressed by his professionalism and also about the work that he did. I was more than pleased to see the cat spots were cleaned well. Both carpets look beautiful. Thank you.

If I check that you can use my name, please only use my nickname "Sandy" and not my full legal name. Thank you.

Report a concern   April 25, 2016 — Rated 10 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

Brad was professional and detail oriented.

Report a concern   April 25, 2016 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

Tech's are very thorough and knowledgeable. Austin our tech was professional, polite, and called ahead as we had asked.

Report a concern   April 25, 2016 — Rated 10 out of 10 by H.K. Zerorez Jacksonville
What do you like about our products and services?

Arrived on time. Service men were very proffessional. We were very pleased with the tile cleaning. I would definitely reccomend Zeroez!

Report a concern   April 25, 2016 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Just seems cleaner

Report a concern   April 24, 2016 — Rated 10 out of 10 by D.A. Zerorez Jacksonville
What do you like about our products and services?

The technician was on time and very professional my carpets look amazing.

Report a concern   April 24, 2016 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

No residue. Polite and clean technician

Report a concern   April 24, 2016 — Rated 9 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

You guys did what you said you would do. Unfortunately in today's world that is a lost art. The carpets are extremely clean. The gentleman that came to do the work wore foot protection in order to not track dirt in. He was on time and very professional.

Report a concern   April 24, 2016 — Rated 10 out of 10 by H.C. Zerorez Jacksonville
What do you like about our products and services?

The service and it is done properly

Report a concern   April 24, 2016 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

Excellent job every time!

Report a concern   April 24, 2016 — Rated 10 out of 10 by Marjorie Smith Zerorez Jacksonville
What do you like about our products and services?

Everything!

Report a concern   April 24, 2016 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

Attention to areas that need extra work and attention to extracting moisture and aid to
drying

Report a concern   April 24, 2016 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Quality work at a fair price. Honest, no gimmicks.

Report a concern   April 24, 2016 — Rated 10 out of 10 by N.L. Zerorez Jacksonville
What do you like about our products and services?

Clean, professional

Report a concern   April 24, 2016 — Rated 10 out of 10 by N.L. Zerorez Jacksonville
What do you like about our products and services?

No harsh chemicals

Report a concern   April 23, 2016 — Rated 10 out of 10 by Charles Bookner Zerorez Jacksonville
What do you like about our products and services?

An innovative and scientific way to clean carpet without harsh chemicals. Spencer was fantastic and very well educated in the process. I will definitely recommend to friends and colleagues!

Report a concern   April 23, 2016 — Rated 8 out of 10 by E.Y. Zerorez Jacksonville
What could we do to improve?

Our technician was wonderful. The people in the office on the phone were delightful. The reason the above is an 8 is because our appointment that was scheduled from 8:30-9 was changed without notice to 11-2. This changed our day drastically. We only found out when we called after 9 when the technician was late according to the appointment we made. The carpets look amazing and the technician was knowledgeable and helpful.

Report a concern   April 23, 2016 — Rated 10 out of 10 by William and Britney Murphy Zerorez Jacksonville
What do you like about our products and services?

The young man who serviced our townhouse was extremely knowledgeable on his team's capabilities as well as the competition. He was friendly, thorough and provided assistance outside of the standard expectations. I am glad we chose zerorez to address our house. (I believe his name was Auman, he was amazing!)

Report a concern   April 23, 2016 — Rated 5 out of 10 by J.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I thought more furniture would have been removed and the carpet would have been cleaner. They did ok.

Report a concern   April 23, 2016 — Rated 9 out of 10 by R.D. Zerorez Jacksonville
What do you like about our products and services?

No smell, on time and nice job

Report a concern   April 23, 2016 — Rated 10 out of 10 by W.B. Zerorez Jacksonville
What do you like about our products and services?

Reps were professional and did not pressure for up sells while here.

Report a concern   April 23, 2016 — Rated 0 out of 10 by C.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

citrus carpet did a much better job, my landing at top of stairs does not look any cleaner then before carpet was cleaned

Report a concern   April 22, 2016 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

Service man Justin, very professional, like able and did an excellent job. Carpet soft to touch and very beautiful. I will definitely recommend Zerorez to my friends and family.

Report a concern   April 22, 2016 — Rated 10 out of 10 by T.B. Zerorez Jacksonville
What do you like about our products and services?

No smell

Report a concern   April 22, 2016 — Rated 10 out of 10 by B.R. Zerorez Jacksonville
What do you like about our products and services?

This is the 3rd time you have cleaned our carpets, and each time they have come out looking so much better! The servicemen are professional in both the service they provide and there manners! Great work, thank you.


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