Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28845 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 10, 2018 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Our Carpets look amazing now, thanks to Brad.

Report a concern   May 10, 2018 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Great service.... good job!

Report a concern   May 10, 2018 — Rated 10 out of 10 by C.V.H. Zerorez Jacksonville
What do you like about our products and services?

Great employees , terrific service, and excellent value.

Report a concern   May 10, 2018 — Rated 10 out of 10 by A.C.J. Zerorez Jacksonville
What do you like about our products and services?

I lthe fact that no chemicals were used while cleaning my carpet. I like the email confirmation of my appointment. Chris was awesome! He was polite, knowledgable, quick and efficient. He thoroughly explained the cleaning process and worked diligently to complete the job.

Report a concern   May 10, 2018 — Rated 10 out of 10 by P.J. Zerorez Jacksonville
What do you like about our products and services?

The tech. was great and did a great job.

Report a concern   May 9, 2018 — Rated 10 out of 10 by R.C.M. Zerorez Jacksonville
What do you like about our products and services?

They put “protectors” on corners so the hoses don’t scratch them. They use products to get out tough stains and they leave your house with carpets clean and smelling fresh. “T” was very courteous and a hard worker!

Report a concern   May 9, 2018 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

Outstanding Service!

Report a concern   May 9, 2018 — Rated 10 out of 10 by Carol Hazouri Zerorez Jacksonville
What do you like about our products and services?

Person who came to my house was very deliberate and carefully went 0ver everything involving the cleaning. He was thorough in the cleaning. I did not feel that he rushed to get the job done. We are very pleased with the carpets.

Report a concern   May 9, 2018 — Rated 6 out of 10 by M.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Carpet cleaning is CLEANING and should include a vacuum before the cleaning (done by the cleaners). I found lots of pet hair still in the carpet after the cleaning.

Report a concern   May 9, 2018 — Rated 10 out of 10 by P.L. Zerorez Jacksonville
What do you like about our products and services?

Tech was very good. Had him do my stairs also. One looks kike it wasn’t cleaned, site it was but I cleaned it myself. I’ll see how it looks after it dries. Again tech very prompt, courteous and did a good job. I know the carpet on the stairs are worn but the step in talk big about looks particularly bad

Report a concern   May 9, 2018 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

Very professional technician and quality cleaning job. I would highly recommend them!

Report a concern   May 9, 2018 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

On-time, quick, clean and professional. Will recommend and use again.

Report a concern   May 9, 2018 — Rated 10 out of 10 by Fan Duce Zerorez Jacksonville
What do you like about our products and services?

Our carpet looks much better after cleaning. The dark juice stain is almost invisible. The technician is very professional and polite. Service is quick and efficient. Will use Zerorez next time.

Report a concern   May 8, 2018 — Rated 10 out of 10 by E.W. Zerorez Jacksonville
What do you like about our products and services?

The representative was very professional and recommended specials services that needed to be done according to the circumstances.

Report a concern   May 8, 2018 — Rated 10 out of 10 by Loren Marner Zerorez Jacksonville
What do you like about our products and services?

The service was professional. Very good results. Will definitely be using this service again.

Report a concern   May 8, 2018 — Rated 10 out of 10 by Cynthia Hartman Zerorez Jacksonville
What do you like about our products and services?

Very nice young man Andrew did a great job on cleaning our carpets

Report a concern   May 8, 2018 — Rated 8 out of 10 by P.F. Zerorez Jacksonville
What could we do to improve?

Fully explain the pricing structure before they come and be more accommodating in moving furniture for those of us who are seniors

Report a concern   May 7, 2018 — Rated 9 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

Good cleaning and dependable

Report a concern   May 7, 2018 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

Have used Zerorez before and the service and technition were great every time.

Report a concern   May 7, 2018 — Rated 10 out of 10 by Paul Wallitz Zerorez Jacksonville
What do you like about our products and services?

Excellent cleaning service.

Report a concern   May 6, 2018 — Rated 10 out of 10 by W.W. Zerorez Jacksonville
What do you like about our products and services?

Great service and products

Report a concern   May 6, 2018 — Rated 10 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

Very professional. Friendly good price. Excellent results

Report a concern   May 6, 2018 — Rated 9 out of 10 by L.A.J.C. Zerorez Jacksonville
What do you like about our products and services?

The process really leaves carpets clean wih a nice citrus-y smell in the house afterwards.

Report a concern   May 6, 2018 — Rated 10 out of 10 by C.K. Zerorez Jacksonville
What do you like about our products and services?

Great service

Report a concern   May 6, 2018 — Rated 10 out of 10 by L.N. Zerorez Jacksonville
What do you like about our products and services?

Prompt and professional.

Report a concern   May 6, 2018 — Rated 10 out of 10 by Jessica Auclair Zerorez Jacksonville
What do you like about our products and services?

Was super impressed by the professionalism at every level of customer service. Our carpet tech was very respectful and careful not to make any messes in the house. The gayles looked fabulous!

Report a concern   May 6, 2018 — Rated 9 out of 10 by M.B. Zerorez Jacksonville
What do you like about our products and services?

No chemicals and perfume smells. Dries fast

Report a concern   May 5, 2018 — Rated 10 out of 10 by E.B. Zerorez Jacksonville
What do you like about our products and services?

Tech was helpful with all questions. Treatment of carpet cleaning was done with respect to our home.
We were satisfied considering the age of our carpet.

Report a concern   May 5, 2018 — Rated 10 out of 10 by J.A.B.W. Zerorez Jacksonville
What do you like about our products and services?

We like the quick drying process.

Report a concern   May 5, 2018 — Rated 6 out of 10 by D.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Dear Madam or Sir,

I was happy with the individual who did the carpets and tile. The quality of the work was excellent.

The big problem I had is that the cost paid ($358.50) was significantly higher than the $250.00 estimate that we received when my wife first contacted the representative at your office. The problem was that the tile square footage was about double what the worker expected. So he measured and then went through a confusing discussion of additional costs and special discounts. I agreed to have the work done but certainly had hoped that he (and the company) could have honored (somewhere close at least) the $250.00 original estimate. If the increased cost is minor, this is one thing, but over $100 more is not acceptable to me. Could we be considered for a reimbursement down to a $300 overall cost? I greatly appreciate you listening and would a appreciate a call early next week at your convenience. Thanks very much and I look forward to hearing from you. Take good care and have a wonderful weekend. Sincerely and Best, Dave Last name removed, Phone number removed


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