Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28845 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 5, 2018 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Professional and thorough

Report a concern   May 5, 2018 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Everything you do.

Report a concern   May 5, 2018 — Rated 10 out of 10 by L.P. Zerorez Jacksonville
What do you like about our products and services?

Clean floors not scratchy or stiff!

Report a concern   May 4, 2018 — Rated 10 out of 10 by Nick Haralambou Zerorez Jacksonville
What do you like about our products and services?

Clean, professional. Service is quick and on time. Safe for kids and pets.

Report a concern   May 4, 2018 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

I had a carpet emergency involving the sale of my home, and this company understood and managed to get someone to my house the same day I called. I am a customer for life!

Report a concern   May 4, 2018 — Rated 0 out of 10 by S.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The area rugs didn’t seem to get very, it didn’t get up the pet hairs, and it left one area rug warped.

Report a concern   May 4, 2018 — Rated 4 out of 10 by J.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The carpet is spotty and some of the stain was not removed. Most of the stain was removed which means that the remainder could have also been removed; there is some discoloration.

Report a concern   May 4, 2018 — Rated 10 out of 10 by J.S. Zerorez Jacksonville
What do you like about our products and services?

Carpet looks good. Courteous texhnicians.

Report a concern   May 4, 2018 — Rated 10 out of 10 by Tisha Bell Zerorez Jacksonville
What do you like about our products and services?

Stain resistance in your carpet cleans!

Report a concern   May 4, 2018 — Rated 10 out of 10 by Steve Joel Zerorez Jacksonville
What do you like about our products and services?

My stuff is very clean, thank you very much!!!!

Report a concern   May 4, 2018 — Rated 10 out of 10 by P.S. Zerorez Jacksonville
What do you like about our products and services?

Love your company and quality of workmanship

Report a concern   May 4, 2018 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

There's nothing I don't like!

Report a concern   May 4, 2018 — Rated 10 out of 10 by B.L. Zerorez Jacksonville
What do you like about our products and services?

Carpet looks great! Young man who did the work was professional, very knowledgeable about your product and the process, and very personable.

Report a concern   May 4, 2018 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Colin did a very thorough job and explained all steps and procedures perfectly.

Report a concern   May 4, 2018 — Rated 10 out of 10 by Holly Morse Zerorez Jacksonville
What do you like about our products and services?

Zerorez always does an awesome job cleaning our carpets!

Report a concern   May 3, 2018 — Rated 10 out of 10 by Debbie Wilkins Zerorez Jacksonville
What do you like about our products and services?

Robert did a fantastic job on our upholstery and our kitchen tile. He was professional, thorough and helpful. Zerorez always sends the best associates, and Robert was no exception. I highly recommend their service, and ask for Robert!

Report a concern   May 2, 2018 — Rated 10 out of 10 by A.W. Zerorez Jacksonville
What do you like about our products and services?

Very easy to work with.

Report a concern   May 2, 2018 — Rated 10 out of 10 by Gwen Ezell Zerorez Jacksonville
What do you like about our products and services?

Dale was our technician and he was amazing !! He was by far the best we have ever had !! Our carpets look brand new !!

Report a concern   May 2, 2018 — Rated 10 out of 10 by L.H. Zerorez Jacksonville
What do you like about our products and services?

Technicians listen to concerns, do thorough job.

Report a concern   May 2, 2018 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Excellent service as well as excellent products. Representatives are always very helpful and accommodating.

Report a concern   May 2, 2018 — Rated 10 out of 10 by T.A. Zerorez Jacksonville
What do you like about our products and services?

The technician was very knowledgeable and professional, and arrived right at the appointed time. He did a great job; our tile and grout all looks practically brand new. He also did a great job cleaning up after himself.

Report a concern   May 2, 2018 — Rated 10 out of 10 by Tamara Harris Zerorez Jacksonville
What do you like about our products and services?

Great customer service and the product WORKS!

Report a concern   May 1, 2018 — Rated 9 out of 10 by S.G. Zerorez Jacksonville
What do you like about our products and services?

The overall experience was good. Unfortunately they were not able to get out a large darkened area in one of the rooms. We just moved in and not sure what it was. Had a little hiccup with the bill but when I called it was taken care of right away.

Report a concern   May 1, 2018 — Rated 10 out of 10 by Jill Counts Zerorez Jacksonville
What do you like about our products and services?

Had my carpets cleaned last week and after they dried I noticed it looked like a large area (about 2 ft x 3 ft) in the main walkway had been missed. Thought maybe when it dried I could vacuum and it would be ok. After vacuuming, the area was definitely missed. Called them and they scheduled someone to come and check it out. He cleaned the whole living room again and it looks great!!
I really like that they took care of the issues without any hassle!

Report a concern   May 1, 2018 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

The carpet is clean and Andrew was nice

Report a concern   May 1, 2018 — Rated 10 out of 10 by Denise Levitch Zerorez Jacksonville
What do you like about our products and services?

Every time we use Zerorez, our carpets look great.
Andrew was very professional and did an outstsnding job.

Report a concern   May 1, 2018 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Jack did a great job.

Report a concern   May 1, 2018 — Rated 8 out of 10 by K.I. Zerorez Jacksonville
What could we do to improve?

It wasn't done correctly the first time, but it sure was the second time......

Report a concern   April 30, 2018 — Rated 10 out of 10 by O.F. Zerorez Jacksonville
What do you like about our products and services?

Great service on the phone and when the agent arrived. Informed me about the process n

Report a concern   April 30, 2018 — Rated 7 out of 10 by C.G. Zerorez Jacksonville
What could we do to improve?

The appointment process was a mess. I spoke to a lady in the office to schedule an appointment for the following Wednesday.. she confirmed price and schedule and the arrival by 9:30 AM.. the day came and so did 9:30 with no zero Rez.. I called and there was no appointment for me! How frustrating we’d compeltely gotten the house ready for the carpets to be cleaned and I’d taken off work to be there. I had to reschedule for another day to have to stay home a second time to get my carpets cleaned. Other than standard discounts no additional discounts were offered for the inconvenience.. I was a step away from almost saying forget it.. on Friday the tech did show up as promised and did a good job but up till then we were pretty disappointed..


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