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based on 29366 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly & courteous on the phone when explaining the service and setting the appointment up. Technician was prompt, polite and professional. I believe his name was Amon? I think you were fair on pricing and the carpet came out nicely.
My carpet & rug looked brand new and dried quickly!! Will definitely be using Zerorez going forward and recommending to everyone.
You can always count on Zero Rez to do a phenomenal job cleaning your carpets or your tile the servicemen are very helpful and polite and I so appreciate the positive attitude every time always on time and always take their time to do the very best job they can do
The representative was very professional and worked quickly doing a great job.
Respectful tech, carpets came out clean.
My wife was so pleased with the results after your tech was though cleaning our carpet. She also was happy about the tech professionalism and how he was eager to help. Thanks!
The representatives (on the phone and in the home) were very professional and courteous. Our home no longer has the pet smell...THANK YOU!!
Your tech showed up on time, explained exactly what would occur and didn’t waste any time. Was very polite
Do have an issue. At the base of my king bed I have a 5 by 7 foot accent rug that is atop the wall to wall carpeting in the room. Underneath does not get dirty. Since cleaning the accent rug takes the same time as cleaning the rug underneath if it were removed, why the need for $35 more?? That is the price basically of doing another whole room! I agree if the 5X7 were alone at the front door it should be an added cost, but not in the case above. Name removed Phone number removed
Professionally done. Arrived as scheduled.
Appt was quickly available, tech was very respectful of my home, process was smooth and easy- floors dried wuickly.
The technichian was polite & explained everything. The carpets are nice & clean & fresh. I will recommend your company to others.
Everything was professionally done
Very impressed. It came out do much better than expected. We're going to call soon to have our couches done.
Fast professional service.
The stains came out and the carpet dried fast.
Excellent results with friendly ,professional service. Showed up on time too and I didn't have to wait for weeks to get an appt'mt on a Saturday.
Your employees are always kind and helpful and friendly. You always do a good job cleaning carpet and tile.
Everything
The provider was on time for the appointment, he was upfront on what he thought that he might have issues with as far as stain removal.
Very courteous and professional.
the gentle that came was not very personable. when I called him back he answered the phone yeah. I said did you call me are you with zerorez yeah. he told me every stain that he looked at was pet stains. My pet stays in the kitchen and the back yard. I was charged an extra 40 dollars because he said they were pet stains.
I have never had someone question me like that. I like the company I just was disappointed in his response.
Efficiency of the technicians and the care they take while in my home.
It's rare these days to have a company actually do what they tell you they will do. Zerorez does. From setting up the appointment to the completion of the job, I was very pleased. Michael went above and beyond to help me determine how to best treat my carpet and chairs and showed a genuine desire to make sure I was happy at the end of the service.
Fast, courteous, complete, and neat. Price reasonable. Would recommend favorably. Excellent job.
Well done... great technician
Your response time is your main attribute.
I have called with emergency needs and always been helped.
Excellent service job well done didn't take long at all couch and loveseat look brand new would definitely use service again very reasonably priced
I explained my decision in a long saga ! I hope you received it. Sunday , July 29 2018. sorry.
Tech was great. Carpet looked clean and smelled fresh after he finished cleaning. He was very nice and did a great job.
The politeness of technician and his wish to please by doing a thorough job