Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28864 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 1, 2019 — Rated 10 out of 10 by K.O. Zerorez Jacksonville
What do you like about our products and services?

Ben was great. Knowledgeable and hard working!
Report a concern   August 1, 2019 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Branson ourTechnician was on time and called to let us know he was on the way. He was very polite, professional and answered my questions. My carpet looks great!
Report a concern   August 1, 2019 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Great job old my neighbors rugs!
Report a concern   August 1, 2019 — Rated 10 out of 10 by Susan Haas Zerorez Jacksonville
What do you like about our products and services?

Great Service!
Report a concern   August 1, 2019 — Rated 10 out of 10 by Michael Stidham Zerorez Jacksonville
What do you like about our products and services?

Did a great job

Report a concern   August 1, 2019 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Great service, professional staff. I love the ease of online booking.

Report a concern   July 31, 2019 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

Price was right. Online scheduling was great. Everything went well.
Report a concern   July 31, 2019 — Rated 10 out of 10 by Dorothy Mullins Zerorez Jacksonville
What do you like about our products and services?

Your techs always do a good job and are very cordial. Matt did a great job yesterday!
Report a concern   July 31, 2019 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

The staff you have are always very professional, thoughtful and do a wonderful job. Branson did a wonderful job. Clean, efficient, professional, thoughtful about our home.
Report a concern   July 31, 2019 — Rated 10 out of 10 by Allyson Monroe Zerorez Jacksonville
What do you like about our products and services?

He was great. On time. Professional. And our carpet looks fantastic! Thanks!
Report a concern   July 31, 2019 — Rated 10 out of 10 by Jenny Hardy Zerorez Jacksonville
What do you like about our products and services?

Reliable & friendly!
Report a concern   July 31, 2019 — Rated 9 out of 10 by S.E. Zerorez Jacksonville
What do you like about our products and services?

Very nice employee.
Report a concern   July 31, 2019 — Rated 10 out of 10 by Terri Fitzgerald Zerorez Jacksonville
What do you like about our products and services?

Clean, courteous and do the job well.

Report a concern   July 30, 2019 — Rated 10 out of 10 by Keith Johnson Zerorez Jacksonville
What do you like about our products and services?

First time using this service, I felt it did a pretty good job
Report a concern   July 30, 2019 — Rated 10 out of 10 by L.O. Zerorez Jacksonville
What do you like about our products and services?

Got rid of the stains in my carpet and the technician was very knowledgeable and outstanding to work with!
Report a concern   July 30, 2019 — Rated 5 out of 10 by B.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I need a manager to call me. Several issues to discuss. Property damage and length of service.

Report a concern   July 30, 2019 — Rated 10 out of 10 by Melissa Stone Zerorez Jacksonville
What do you like about our products and services?

Absolutely amazing. Cleaned spots out of my carpet that I didn't think anything could.
Report a concern   July 29, 2019 — Rated 9 out of 10 by G.A. Zerorez Jacksonville
What do you like about our products and services?

While I am pleased with the quality of the cleaning, I was frustrated to be told on the day of my appointment that the hallway wasn't included in the quoted price. I think that should be clearly stated when scheduling appointments and $30 for a very small hallway area seemed excessive.
Report a concern   July 29, 2019 — Rated 10 out of 10 by Mary Hornsby Zerorez Jacksonville
What do you like about our products and services?

We use you for all carpet/floor cleaning! I had to cancel and reschedule and you are so accommodating! Thank you!
Report a concern   July 29, 2019 — Rated 10 out of 10 by B.P. Zerorez Jacksonville
What do you like about our products and services?

Our carpet Tech Mitchell was on time, very professional. I would highly recommend your company to any one looking for your services.

Report a concern   July 29, 2019 — Rated 10 out of 10 by L.E. Zerorez Jacksonville
What do you like about our products and services?

Prompt and courteous technician

Report a concern   July 29, 2019 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Mitch did an excellent job!
Report a concern   July 28, 2019 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

Courteous, friendly office staff and technician. The technician explained his plan thoroughly and warned about possible limitations in getting all stains removed. Did a thorough job of cleaning the carpets and was mindful to leave our house in a clean condition. Definitely would recommend to anyone.
Report a concern   July 28, 2019 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Great communication and thorough.
Report a concern   July 28, 2019 — Rated 10 out of 10 by Maria Proud Zerorez Jacksonville
What do you like about our products and services?

Great job!! Very professional and thorough with there work

Report a concern   July 28, 2019 — Rated 10 out of 10 by Penny Metzkes Zerorez Jacksonville
What do you like about our products and services?

Great tech and very helpful. Gave good advice, friendly and would certainly recommend him to others.
Report a concern   July 28, 2019 — Rated 10 out of 10 by J.A. Zerorez Jacksonville
What do you like about our products and services?

Spots cleaned up. Carpet looks great

Report a concern   July 28, 2019 — Rated 10 out of 10 by A.O. Zerorez Jacksonville
What do you like about our products and services?

Tech arrived exactly as expected - had called ahead to let me know he could get there sooner which was helpful! Did a great job on all my carpets especially those with pet stains. Explained his process and how the solution worked very clearly. Took pride in his work - showed me his results and gave me clear instructions for post-cleaning. Polite, friendly and efficient. The carpets all look great and don’t look 5 years old - thank you!

Report a concern   July 28, 2019 — Rated 10 out of 10 by D.K. Zerorez Jacksonville
What do you like about our products and services?

Very professional from start to finish. Started with your associate putting covers on his shoes before coming in the house. Finished with him cleaning up every drop, left house looking like I had maid service. I love that you don't use soap, my carpets are white and they are 14 years old and they look new again!!
Report a concern   July 28, 2019 — Rated 6 out of 10 by C.F. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The slate came out great, however the grout still looks so dirty. He didn’t use any chemicals as he thought it would damage the slate. I wish now he would have as the grout still looks awful


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