Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28850 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2020 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Austin was fabulous! I had made an appointment before and the technician said he could not clean my tile. Austin cleaned my tile and it looks like NEW!
Ask for Austin/
Regards,
Name removed

Report a concern   October 26, 2020 — Rated 10 out of 10 by V.L. Zerorez Jacksonville
What do you like about our products and services?

Great job. Cannot see or smell the pet stains!!!

Report a concern   October 26, 2020 — Rated 10 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

Professional and quick service -carpets look great!

Report a concern   October 26, 2020 — Rated 10 out of 10 by Jeanne McDarris Zerorez Jacksonville
What do you like about our products and services?

The technician that did the work for me was efficient & accommodating. I asked about cleaning stone when he arroyo clean rugs/carpet and he immediately calculated an additional price for the stone floors. I was surprised at how reasonable and when asked when that could be done I was even more surprised when he told me he could do it while already here! My home looks beautiful!

Report a concern   October 26, 2020 — Rated 10 out of 10 by A.J. Zerorez Jacksonville
What do you like about our products and services?

You all do an outstanding job with your carpet cleaning.

Report a concern   October 26, 2020 — Rated 10 out of 10 by C.C. Zerorez Jacksonville
What do you like about our products and services?

Service was great, the technician explained process and did a great job with my rugs and furniture, they all look great .

Report a concern   October 26, 2020 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Tile turned out great. Technician was very professional.

Report a concern   October 26, 2020 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Carpets look great! Tech took his time to make sure it was done well.

Report a concern   October 25, 2020 — Rated 10 out of 10 by R.S. Zerorez Jacksonville
What do you like about our products and services?

The technicians who came(Nick&Kendall) were very polite and professional. They did a very good job cleaning my upholstered chairs and sofa. I will ask for them the next time I need Zerorez services.

Report a concern   October 25, 2020 — Rated 10 out of 10 by Wendy Ashby Zerorez Jacksonville
What do you like about our products and services?

Easy booking and great technicians o

Report a concern   October 25, 2020 — Rated 10 out of 10 by A.H. Zerorez Jacksonville
What do you like about our products and services?

The service was excellent ... The young man ,from Utah , used blocks under furniture and had a excellent work ethic in making sure everything was done to satisfaction of customer.

Report a concern   October 25, 2020 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Natural products

Report a concern   October 25, 2020 — Rated 10 out of 10 by R.T. Zerorez Jacksonville
What do you like about our products and services?

Professional and clean

Report a concern   October 25, 2020 — Rated 10 out of 10 by David Matthews Zerorez Jacksonville
What do you like about our products and services?

Great tech in kevin!! On time, dressed right, great company rep, pleasant, respectful, not sketchy, would highly recommend you all

Report a concern   October 25, 2020 — Rated 10 out of 10 by Jim Henry Zerorez Jacksonville
What do you like about our products and services?

The Technicians were professional, thorough, and effective.

Report a concern   October 25, 2020 — Rated 0 out of 10 by D.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I paid to have all the carpets cleaned and all the tile in the living room and kitchen cleaned in addition - you charged me $100 to clean to bathroom enclosure / tile. I paid cash of $570 total. I did take pictures of the following: the carpet was so saturated (which I was told your company left almost dry when the technician was done). The carpet was not dry for a minimum of 14 hours. The water left on the floor tiles (which I have pictures of) were puddles! When they puddles dried - there was stains left on the floor. We spent over 3 hours cleaning the stains off the floors. There was white residue left on both the bathroom tiles - which should have been removed. Because of the quality of work and the time involved in the what you did - I never want to have you back - and left a message of the same - do not send the same technician back, which if whoever listened to the message would not have suggested sending the same tech back for obvious reasons, if he could not do it right the first time, why would I bother!!!- I might have considered a redo, if the representative suggested sending the supervisor to redo the job. But did not. I want a minimum of $300 back as a refund - I will never refer Zeroez - if I have a chance I will tell anyone the below grade work you do and the lack of proper follow up!! I have been in property management for over 30 years and I have never experienced such bad service (follow up) and poor quality work!

Report a concern   October 25, 2020 — Rated 10 out of 10 by L.W. Zerorez Jacksonville
What do you like about our products and services?

Always great service. Technicians are polite and wonderful!

Report a concern   October 24, 2020 — Rated 10 out of 10 by A.Z. Zerorez Jacksonville
What do you like about our products and services?

Carpet looks amazing. Technician was knowledgeable, courteous and a pleasure to work with. Very happy with entire experience. Highly recommend!

Report a concern   October 24, 2020 — Rated 10 out of 10 by F.F. Zerorez Jacksonville
What do you like about our products and services?

The techs did a wonderful job.

Report a concern   October 24, 2020 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Great customer service and job well done

Report a concern   October 24, 2020 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule and techs always do a good job

Report a concern   October 24, 2020 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Friendly staff

Report a concern   October 24, 2020 — Rated 10 out of 10 by Allison Semmes Zerorez Jacksonville
What do you like about our products and services?

Great service, always on time and very friendly.

Report a concern   October 24, 2020 — Rated 10 out of 10 by B.D. Zerorez Jacksonville
What do you like about our products and services?

The carpet looks like new. The guys, Nick and Kendall did a great Job. I would recommend Zerorez to anyone who needs their carpet cleaned.

Report a concern   October 24, 2020 — Rated 8 out of 10 by C.R. Zerorez Jacksonville
What could we do to improve?

On time, polite and efficient

Report a concern   October 24, 2020 — Rated 10 out of 10 by Cheri Mallek Zerorez Jacksonville
What do you like about our products and services?

Matthew is the best!

Report a concern   October 24, 2020 — Rated 10 out of 10 by M.A. Zerorez Jacksonville
What do you like about our products and services?

Friendly, convenient and fast service.

Report a concern   October 24, 2020 — Rated 10 out of 10 by Deborah Raczak Zerorez Jacksonville
What do you like about our products and services?

On time professional and they do a great job

Report a concern   October 24, 2020 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Did a great job of cleaning my carpet throughout my home and grout in my bathrooms. The representative was very respectful of my home. I like the idea of no residue being left behind. Thank you.

Report a concern   October 23, 2020 — Rated 8 out of 10 by J.M. Zerorez Jacksonville
What could we do to improve?

The carpet was too wet. Zerorez has cleaned it before. Wasn't so wet the other two tiimes.


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