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based on 29363 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Results and professional team of service providers.
Friendly responsive excellent result on my sectional!
Service was easy to book online. All services and cost were discussed prior to starting. They took good care of making sure the equipment didn’t damage the floor or walls. It was quick service and very professional.
We had ZeroRez come out to do our carpets and there were some spots that the tech could not remove. He informed us that was all he could do. The tech from last year was able to remove those same spots, so I called the company to convey my concerns. They were very apologetic and scheduled another visit. A tech named Kendall and Aaron came out yesterday and we showed him the areas of concern. He also was very apologetic and immediately went to work and was able to remove the spots completely from our carpet at no charge. He restored our faith in ZeroRez and we will definitely use them again next year and request Kendall for our tech. Thank you.
Your product and services are phenomenal. The technician, Jacob, was professional. He gave me a play by play of the process. I was informed from the spraying process to the finish, including the drying process.
The charges on the invoice was explained. You are tremendously blessed to have this young man on your staff. He is a valuable asset and rare commodity.
I'm old school and southern. He addressed me as Ms Harrison. When asked a question he responded “yes ma'am “. That did it for me!! There was nowhere to leave a tip on the invoice. This was my pleasure.
Great customer service great job
I've always had a good experience with Zeroez and the techs have been exceedingly professional and considerate.
Austin was very personable and respectful. He did an amazing job on our worn rental carpet, it looks great.
For tile cleaning service do-over, I requested a different technician than had muddled the first job. Instead, the same technician was being sent out with a trainee to boot. Rescheduled a third day with a more experienced tech.
You machine doesn't do corners or edges.
Great customer experience overall. Easy to schedule, responsive office staff, friendly service staff, fair price.
Ramiro was efficient, thorough and professional. My tile looks brand new. Even the grout went from nearly black back to its original off white.
Kendal was very friendly and able to communicate well over the phone given the circumstances we were in when he performed the cleaning for us in our newly purchased home. Accommodated our request for no nuts in the house. Very pleased with the outcome of our tile cleaning.
Arrived on time and was very professional
Fantastic clean and on short notice
They show up on time (even early), do a good job and take the time to explain anything I may have questions about.
We had a great tech Jacob. He was polite and efficient. Did a great job on my rugs!!
The tech was very professional and personable. My only issue is that once the floor dried there was still drywall dust residual in some spots. The majority of the floor did not though.
Service person was on time, professional, didn't try to sell me on all kinds of extras and the end result has been very satisfactory.
Excellent!!!
Andrew was a true professional. He not only called when he was 15 minutes away, he showed up in a collared shirt, work pants and a truck clearly displaying the ZeroRez logo! He was courteous, kind, knowledgeable and able to answer all our questions. He went above in beyond in his customer service and truly spoke to the level or character your company employs! He was a great representative of your company and we are lucky to have worked with him! Thank you! Thank you Andrew!
Andrew was timely, quick and professional.
Technician did an excellent job of cleaning furniture. He was personable, polite, knowledgeable and efficient. I will definitely call them again for future cleaning needs.
Service is excellent.. cleaning is done without harsh chemicals
Friendly and accommodating staff. Carpet and tile are not new but look amazing after they are cleaned.
Very friendly and professional company. Their work is always well done and on time. I would always recommend them!
No chemicals dries fast
Great job neat though
Punctual & neat
Skilled, intelligent technicians with a large dose of kindness.