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based on 29109 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were here on time. The young mam Jacob was very knowledgeable about different carpets that we wanted cleaned. He did a great job and would recommend Zerorez to everyone.
We used you twice recently, once for condo and once for our house. Both technicians arrived in the timeframe specified, called ahead when on the way and your email and text messages reminding us that you were coming were appreciated. Our carpet looked terrific and your techs were very professional. You're doing a great job in the Jacksonville area and we will definitely use you again!
He did a great job. The tile was left nice and clean.
Quick, efficient and friendly. They do a really good job.
Good service great price
Always have reliable and quick appointments. Employees are professional.
The technician was respectful and thorough. I appreciated the call stating the expected arrival time as well. Our carpets were cleaned well, with attention to the areas I pointed out. We are repeat customers and these are some reasons why.
Friendly and professional. Tech calls ahead, shows up on time. Very thorough cleaning of my tile and sofas, with good attention to detail.
friendly people and services and the use us non- toxic chemicals
When I had an issue a technician came out and addressed
Good smell. Beautiful results from cleaning. And no residue!
Timeliness and great customer service.
They did an amazing job cleaning my carpet. Technician was very friendly and informative.
Kendall was great!
Ramiro was an amazing technician. He was very informative and professional. They did an excellent job cleaning my air vents.
we called came next day did a very nice cleaning of carpet and answered my question on tile clening will have them do that later First name removed
Louis was great. Prompt and friendly and did a nice job.
Very professional and polite. I think I have used zerorex service for five years now, and it is always a new person, this time it was Anthony F, was good. Always pleased with the service.
He was great
The technician was very professional...zero complaints! I wasn't, however, real happy with the results. I'm not sure if my expectations were too high or the products used were not strong enough. The tech was able to get two dark areas out of the rug but did not get the coffee stains out (maybe enough elbow grease wasn't used???). The tech was not able to provide any results with the upholstery cleaning. I was also not happy with the tile cleaning...I could not see any difference in the grout color...I had one patch of concern and the cleaning provided zero results (tech did do a good job on the shower though).
The scheduling process and billing were fantastic. Everyone was very professional. Ultimately, I would not use the service again because of the results. I would probably use another company just to compare since I didn't really know what to expect.
Thank you!
Zerorez cleaned what was requested without a serious upsell speech
Nice work, pleasant service provider.
The person who did the upholstery cleaning was very courteous and had done the job well.
Great service! Professional, friendly and they did an amazing job on the carpets!
Fantastic job!
Promptness, professionalism and service.
IT WORKS!! proffesional service
The gentleman we got was very nice and seemed to be very knowledgeable regarding his work. We would definitely have him to clean our house again.
The shower still had soap scum on it and the tech admitted he didn't get it all. The tiles in the bathroom were streaky. There is still a stain on the carpet in the bedroom. Given all this, it makes me think the job was poorly done. It was an inconvenience having Zerorez come (rearrange schedule, have door open on a cold day, etc.) and there was no benefit to me. I paid a lot of money and didn't get what I expected or hoped for. I have asked a manager to call me but no one has. I don't want another tech to come out as the job done was poor and I don't want to go through this all over again. Could a manager please call me?

Great customer service! Will not hesitate to use them again.