Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 27, 2022 — Rated 10 out of 10 by A.P. Zerorez Jacksonville
What do you like about our products and services?

Great customer service! Will not hesitate to use them again.

Report a concern   December 27, 2022 — Rated 10 out of 10 by A.N. Zerorez Jacksonville
What do you like about our products and services?

They were here on time. The young mam Jacob was very knowledgeable about different carpets that we wanted cleaned. He did a great job and would recommend Zerorez to everyone.

Report a concern   December 27, 2022 — Rated 10 out of 10 by Erin Shirley Zerorez Jacksonville
What do you like about our products and services?

We used you twice recently, once for condo and once for our house. Both technicians arrived in the timeframe specified, called ahead when on the way and your email and text messages reminding us that you were coming were appreciated. Our carpet looked terrific and your techs were very professional. You're doing a great job in the Jacksonville area and we will definitely use you again!

Report a concern   December 27, 2022 — Rated 10 out of 10 by K.G. Zerorez Jacksonville
What do you like about our products and services?

He did a great job. The tile was left nice and clean.

Report a concern   December 27, 2022 — Rated 10 out of 10 by C.N. Zerorez Jacksonville
What do you like about our products and services?

Quick, efficient and friendly. They do a really good job.

Report a concern   December 27, 2022 — Rated 10 out of 10 by Susan Clarke Zerorez Jacksonville
What do you like about our products and services?

Good service great price

Report a concern   December 26, 2022 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Always have reliable and quick appointments. Employees are professional.

Report a concern   December 26, 2022 — Rated 10 out of 10 by Pam Lutins Zerorez Jacksonville
What do you like about our products and services?

The technician was respectful and thorough. I appreciated the call stating the expected arrival time as well. Our carpets were cleaned well, with attention to the areas I pointed out. We are repeat customers and these are some reasons why.

Report a concern   December 26, 2022 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Friendly and professional. Tech calls ahead, shows up on time. Very thorough cleaning of my tile and sofas, with good attention to detail.

Report a concern   December 26, 2022 — Rated 10 out of 10 by D.S.K. Zerorez Jacksonville
What do you like about our products and services?

friendly people and services and the use us non- toxic chemicals

Report a concern   December 26, 2022 — Rated 10 out of 10 by Dawn Turner Zerorez Jacksonville
What do you like about our products and services?

When I had an issue a technician came out and addressed

Report a concern   December 26, 2022 — Rated 10 out of 10 by P.J. Zerorez Jacksonville
What do you like about our products and services?

Good smell. Beautiful results from cleaning. And no residue!

Report a concern   December 25, 2022 — Rated 10 out of 10 by V.W. Zerorez Jacksonville
What do you like about our products and services?

Timeliness and great customer service.

Report a concern   December 25, 2022 — Rated 10 out of 10 by Karen Carter Zerorez Jacksonville
What do you like about our products and services?

They did an amazing job cleaning my carpet. Technician was very friendly and informative.

Report a concern   December 25, 2022 — Rated 10 out of 10 by Brittany Brigance Zerorez Jacksonville
What do you like about our products and services?

Kendall was great!

Report a concern   December 25, 2022 — Rated 10 out of 10 by Dedra Harris Zerorez Jacksonville
What do you like about our products and services?

Ramiro was an amazing technician. He was very informative and professional. They did an excellent job cleaning my air vents.

Report a concern   December 25, 2022 — Rated 10 out of 10 by J.P. Zerorez Jacksonville
What do you like about our products and services?

we called came next day did a very nice cleaning of carpet and answered my question on tile clening will have them do that later First name removed

Report a concern   December 24, 2022 — Rated 10 out of 10 by V.M. Zerorez Jacksonville
What do you like about our products and services?

Louis was great. Prompt and friendly and did a nice job.

Report a concern   December 24, 2022 — Rated 10 out of 10 by Frank LeBarre Zerorez Jacksonville
What do you like about our products and services?

Very professional and polite. I think I have used zerorex service for five years now, and it is always a new person, this time it was Anthony F, was good. Always pleased with the service.

Report a concern   December 24, 2022 — Rated 10 out of 10 by M.S. Zerorez Jacksonville
What do you like about our products and services?

He was great

Report a concern   December 24, 2022 — Rated 5 out of 10 by S.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The technician was very professional...zero complaints! I wasn't, however, real happy with the results. I'm not sure if my expectations were too high or the products used were not strong enough. The tech was able to get two dark areas out of the rug but did not get the coffee stains out (maybe enough elbow grease wasn't used???). The tech was not able to provide any results with the upholstery cleaning. I was also not happy with the tile cleaning...I could not see any difference in the grout color...I had one patch of concern and the cleaning provided zero results (tech did do a good job on the shower though).

The scheduling process and billing were fantastic. Everyone was very professional. Ultimately, I would not use the service again because of the results. I would probably use another company just to compare since I didn't really know what to expect.

Thank you!

Report a concern   December 24, 2022 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Zerorez cleaned what was requested without a serious upsell speech

Report a concern   December 24, 2022 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Nice work, pleasant service provider.

Report a concern   December 24, 2022 — Rated 10 out of 10 by Eddy Laird Zerorez Jacksonville
What do you like about our products and services?

The person who did the upholstery cleaning was very courteous and had done the job well.

Report a concern   December 24, 2022 — Rated 10 out of 10 by Nicole Price Zerorez Jacksonville
What do you like about our products and services?

Great service! Professional, friendly and they did an amazing job on the carpets!

Report a concern   December 23, 2022 — Rated 10 out of 10 by M.P. Zerorez Jacksonville
What do you like about our products and services?

Fantastic job!

Report a concern   December 23, 2022 — Rated 10 out of 10 by R.L.J. Zerorez Jacksonville
What do you like about our products and services?

Promptness, professionalism and service.

Report a concern   December 23, 2022 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

IT WORKS!! proffesional service

Report a concern   December 23, 2022 — Rated 9 out of 10 by E.R. Zerorez Jacksonville
What do you like about our products and services?

The gentleman we got was very nice and seemed to be very knowledgeable regarding his work. We would definitely have him to clean our house again.

Report a concern   December 23, 2022 — Rated 0 out of 10 by C.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The shower still had soap scum on it and the tech admitted he didn't get it all. The tiles in the bathroom were streaky. There is still a stain on the carpet in the bedroom. Given all this, it makes me think the job was poorly done. It was an inconvenience having Zerorez come (rearrange schedule, have door open on a cold day, etc.) and there was no benefit to me. I paid a lot of money and didn't get what I expected or hoped for. I have asked a manager to call me but no one has. I don't want another tech to come out as the job done was poor and I don't want to go through this all over again. Could a manager please call me?


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