Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 11, 2023 — Rated 10 out of 10 by E.A. Zerorez Jacksonville
What do you like about our products and services?

Everything from being very courteous and professional to doing a great job with the cleaning.

Report a concern   March 11, 2023 — Rated 10 out of 10 by Raymond Prudencio Zerorez Jacksonville
What do you like about our products and services?

The technician arrived during our scheduled window. He was very professional and thorough with our requests. Our floors looked great afterwards. We are repeat customers and shall continue using Zerorez in the future.

Report a concern   March 11, 2023 — Rated 10 out of 10 by A.L. Zerorez Jacksonville
What do you like about our products and services?

On time. Friendly personal. Great job!

Report a concern   March 11, 2023 — Rated 0 out of 10 by M.R. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Even though the carpet is old and retain stains, there were lines of marks left from the apparatus that was clean carpet in areas where dirty water had pulled

Report a concern   March 11, 2023 — Rated 10 out of 10 by W.I. Zerorez Jacksonville
What do you like about our products and services?

Oriental rugs were clean and fresh in only 1 week.

Report a concern   March 11, 2023 — Rated 10 out of 10 by P.P. Zerorez Jacksonville
What do you like about our products and services?

Reasonably priced, great results and Kendall and his partner were on time as promised. They were able to not only clean some of my carpets as planned, but they also showed me that they can save others that I previously thought would need to be replaced. I will 100% be having them back to clean the remaining carpets in my home.

Report a concern   March 10, 2023 — Rated 3 out of 10 by L.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

we were informed upon arrival that the cleaning would cost an additional $200 since human urine was involved. We used your company numerous times before and never had to pay this additional amount. This was passed along to the technician via the dispatcher and i felt sorry for him as he tried to explain the additional charge. It made no sense but we felt we were held hostage since the carpet cleaning was necessary. I can no longer recommend or use your company as a result.

Report a concern   March 10, 2023 — Rated 5 out of 10 by L.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The tech was more interested in selling additional services via the dispatcher. I sensed he was new and needed a push from the office to sell more products. He did an excellent job of cleaning but he was uncomfortable in the salesman role.

Report a concern   March 10, 2023 — Rated 10 out of 10 by Roy Cannon Zerorez Jacksonville
What do you like about our products and services?

THE TECH WAS HIGHLY KNOWLEDGEABLE AND DID A GREAT JOB. RUG WAS NOT TO DAMP AND DRIED QUICK.

Report a concern   March 10, 2023 — Rated 10 out of 10 by Quentin Forney Zerorez Jacksonville
What do you like about our products and services?

A clean and neat process for all services I have used. In addition the professionalism and friendliness adds to the services provided. They don't do anything until they discuss it with you first. Very respectful.

Report a concern   March 10, 2023 — Rated 10 out of 10 by Ralph Cwik Zerorez Jacksonville
What do you like about our products and services?

Very professional, got right to work, explaining every step as they were do their job!

Report a concern   March 10, 2023 — Rated 10 out of 10 by M.F. Zerorez Jacksonville
What do you like about our products and services?

The tile floors sparkle, most remarkably, the high traffic areas! The carpet looks new, even the"puppy spots"! No wear path up the stairs!
The gentleman who made it happen was most courteous, pleasant, and hard-working/ thorough! He never stopped!
Zerorez is even better than their ads!!

Report a concern   March 10, 2023 — Rated 8 out of 10 by J.J. Zerorez Jacksonville
What could we do to improve?

Difficult to change order once appointment is made.

Report a concern   March 10, 2023 — Rated 10 out of 10 by G.C. Zerorez Jacksonville
What do you like about our products and services?

I especially like the the service that is given by your employees. Both gentlemen were well dressed, well mannered, well dressed, and knowledgeable about their products and the designated areas to be cleaned. In addition, I like the professional of the office and their scheduling procedures.

I’m delighted that my son, Desi, recommended your company.

Use Gigi as my name

Report a concern   March 10, 2023 — Rated 10 out of 10 by D.I. Zerorez Jacksonville
What do you like about our products and services?

Efficient, friendly, engaging, professional.

Report a concern   March 9, 2023 — Rated 10 out of 10 by Tari Taylor Zerorez Jacksonville
What do you like about our products and services?

Carpets look great!

Report a concern   March 9, 2023 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Sofa and loveseat turned out really well!

Report a concern   March 9, 2023 — Rated 10 out of 10 by T.C. Zerorez Jacksonville
What do you like about our products and services?

Professional and well qualified. We are a repeat customer!

Report a concern   March 9, 2023 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Fantastic service!

Report a concern   March 9, 2023 — Rated 10 out of 10 by M.H. Zerorez Jacksonville
What do you like about our products and services?

I thought the explanation of how the service worked before he got started was great - and the final result was really impressive. Our tech (Eddie) did a terrific job! Will definitely recommend!

Report a concern   March 8, 2023 — Rated 10 out of 10 by Tony Jones Zerorez Jacksonville
What do you like about our products and services?

Technicians are friendly and helpful. Showed me exactly what they were doing and the results of their work.

Report a concern   March 8, 2023 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Courteous timely and dependable service.
They did a good job cleaning the carpets .

Report a concern   March 8, 2023 — Rated 10 out of 10 by Michael White Zerorez Jacksonville
What do you like about our products and services?

The tech was great. On time, he was very clean and respectful. Did a great job. On cleaning three rooms of carpet and the kitchen tile grout.
Did notice a little damage to the bottom of the cabinets where he used a scrub brush but nothing noticeable to the necked eye unless you look. Definitely would recommend them. We use them every year and always satisfied.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Madison Gosney Zerorez Jacksonville
What do you like about our products and services?

The guys who came out were extremely nice and professional! I will hire ZeroRez again in the future because of how good my experience was.

Report a concern   March 8, 2023 — Rated 10 out of 10 by Joanne Foss Zerorez Jacksonville
What do you like about our products and services?

Very professional, fair price.
This company has a great staff!

Report a concern   March 8, 2023 — Rated 10 out of 10 by J.H. Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule, good value and very professional. Carpets look and smell great!

Report a concern   March 8, 2023 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Haven't gotten my rugs back yet but expect them to be clean and looking good

Report a concern   March 8, 2023 — Rated 10 out of 10 by Denise and Ric Fromme Zerorez Jacksonville
What do you like about our products and services?

How quickly you were able to complete the service, the cost and the professional staff.
Everything was transparent and the two guys that came to work on our house were so polite, pleasant and friendly. We had a couple other quotes for the exact same service that were thousands of dollars more than Zerorez - it was a no brainer. I would DEFINITELY recommend Zerorez to everyone! Thank you.

Report a concern   March 7, 2023 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Eddie was terrific. He was very helpful discussing our changing needs. Along with doing a terrific job, he has a great sense of humor. On top of it all, our couch, bathroom tile, and carpets look almost brand new.
Nancy👵🏻 & Mike👶🏻 & Finnski🐶

Report a concern   March 7, 2023 — Rated 10 out of 10 by E.G. Zerorez Jacksonville
What do you like about our products and services?

Our technicians did a wonderful job and were very thorough explaining the processes used. We will always use Zerorez for our grout and carpet cleaning.


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