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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought our technician was the best. He was very professional and worked efficiently and was very thorough. Great job!! Very much appreciated!!
When ZeroRez originally began cleaning my carpets, it was years ago, with the big heavy trucks. I really loved that they carpets were beautifully cleaned and yet not wet. Since the arrival of the smaller vans, I do not believe the cleaning is as good and the carpets are more wet. I absolutely believe that I have damage to my carpets in that several of them now seem loose and need to be re stretched. I absolutely believe this is caused by the moisture of the frequent cleans. Also, the attention to detail and the results have decreased as years have gone by.
Competitive multi room rate..
Quality resulsta
I know the carpets are clean but as they dried there seems to be some of those markings that came back. I’m not gonna say stains but the traffic patterns, etc.
part of that is my fault for not cleaning the carpets more often, but sometimes we take the guarantee or the parts we read about how good the clean is...too literal.
Cleaning solution
Saturday appointments available
I will also like not receiving any more surveys related to my December 19 appointment. This is the 2nd one I’ve done since my appointment and I don’t need to do any more please. Thank you.
The gentleman who cleaned our carpets was friendly, informative, and did a great job. He also answered questions I had about other services. Our carpets look great! Highly recommend!
Service was awesome
The friendliness and great jobs done.
Was amazed at their technic on how to clean the carpet.. Very professional❤
Outstanding service
The extra 30.00 is a little high for seniors to pay for each room
cost $458 about 3 times more than we were told; more honesty up front on cost would help. The guys did do a terrific job. Very fast. Utterly thorough. Helluva lot better than Dalworth.
Great service!
Not much...
I could see what was being pulled from my carpet. And the gentleman that cleaned our carpet was professional and courteous. Carpets look brand new now! 94.9 KLTY was right!
My floors never looked better! The technician was awesome!
Tech DID A GREAT JOB!
Did a good job of cleaning carpet. Were in and out on a timely basis. Arrived during expected time slot.
The team is great! Very respectful! The technician walked me through the job and helped me determine what I needed and with each decision he made sure I understood the cost. I didn’t feel like I was being sold which built a great deal of trust! Chavis was wonderful!
Carpet Looks Great. Guy who came over was very friendly and did a great job.
I had a very good service person clean my carpets! I have used Zerorez for numerous years, and I am satisfied with their service!
Our 10 year old apartment carpet comes out looking spotless every time they are cleaned by zero Rez.
Tech did the absolute least amount possible. Didn't move even the lightest or smallest of things to get to the carpet. I spent so much time clearing the areas of all big things so they wouldn't have to lift anything heavy or large and be able to easily move what's left and not a single thing was done.
My kitchen has the tile and each square is just slightly larger than 12" so the total is only slightly more square feet than the amount of physical tile squares. I had like 48 tile squares and when you factor the other inch it came out to about 80 or so square feet. But he said I had almost 200sqft of tile so only did a small half that I chose out of the two sides of kitchen. I even rolled the refrigerator out while he was doing another room and gave a good cleaning under it to prep the surface for his cleaning and rolled it back inwards to give him room and he didn't roll the refrigerator back out to get the area under it as I specified I wanted. Tile looks no better than the rest of the kitchen as friends have come over and had to ask what part of the kitchen was done as they couldn't tell.
Felt like I wasted my money to be honest. I tried zerorez because an old coworker of mine who did carpets as a family business for years said if it wasn't them, zerorez is the only way to go as you all both had similar technology and techniques.
The only positive is that the carpet dried very fast, I will give you all that. Thanks
The process works and it’s a fast process. We have always liked the technicians. Carpets look great.
Everything
A thorough cleaning that resulted in an older, worn carpet give a new lease on life. The technician was very professional, thorough and detail oriented.
Awesome experience
Our tech was so very knowledgeable and really cared about our needs and wants.
He also cared about our budget.
He was able to do the rooms I requested and then another large room that was unscheduled at a price we could afford!
We will definitely use Zerorez again!!
Fast, reliable, and effective.