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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I see several spots that i thought that came out, but i did not check before the man left.
My carpets are nice and clean. They feel good walking through the house.
Great clean
Overall I was pretty disappointed. I've heard from friends and others over the years about how Zerorez made their carpets look like new and get out years-old stains, but I did not have that result. Perhaps you use a different cleaning process for the $39 a room coupon offer, but I got the explanation that what I'm seeing is normal carpet wear and can't be cleaned. Not very happy and won't be using again.
Your service techs are very cordial and proficient. I appreciate the service, and when I cAlled you back about a small problem, you took care of it right away. I will call again when we nedd our carpet cleaned.
I’ve used Zerorez for years but just recently tried their air duct cleaning after a huge, dust-filled remodel and they did not disappoint. So glad we had them in to get the entire duct system cleaned out AND the carpets cleaned. We will always go with Xerorez!
great job
I paid an upgraded charge of $75 to remove a couple pet stains from about a 3' by 3' area. The guy got the stains out but as it started to dry I noticed the carpet was brown in areas it wasn't brown before. I would understand if he couldn't get the initial stains out but i certainly didn't pay that much to get new visible stains. The guy was very nice and accommodating and did a great job everywhere else though.
They came on time, and did the work we asked. Very courteous.
Customer Service, cleaner was very professional and kind.
Better stain removal treatment
I am please with job but would have liked the tech to ask me to move a piece of furniture to finish 1 room. Justgreat had 1 area of the room that was missed.I did not notice it during walk through. The rest of the hose is
Technician was very nice.
The cost to clean an area rug was much too expensive.
Hard worker. Got the stains out
Technician was very friendly and explained everything. Told me he would do a test area to make sure it cleaned the way I wanted and if it didn’t I didn’t have to have it done. Cleaned very well and looks great!
Quality work, timely manner
Very honest and transparent service technicians
Your too expensive and it took 3 visits to do the job; cost me almost $800. I should have shiny and no stains on my floors; no smells etc.
Sadly not the case, disappointed.
I felt like the technician was giving me the hard sell on adding services. I will probably not use Zerorez again.
It was quick and my carpet looked great into 2019.
Good job
Excellent Service
Non- toxic
Cleaning with very hot steaming water with no chemicals sounds a great way to get the dirt and kill zillions of dust bugs and mites. Just walking barefoot on the same old carpet but after Zerorez service feels so good and new
The outcome of the carpet after cleaning. It feels fresh and clean!
I like the way my carpet lookis and feels after bring cleaned, and the ease of scheduling an appointment.
No harsh chemicals. Friendly staff.
We’ve used ZR for years. It used to be a better experience in regards to quality of service. The guys used to walk in & immediately prep for the smallest footprint. Now I have to ask for wall guards, I wrap my own cords, and the driver pulled into our circle drive, but drove through part of our yard & damaged the actual driveway.
Professionalism, honesty, cleanliness, actual results without chemicals