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based on 83936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your tech was very nice and professional
Easy to schedule. Nice technicians. Good price.
Arrive on time for the actual scheduled appointment. I was a first time customer. Appointment was scheduled for 1:00 pm. Tech did not arrive until 3:35 pm. I had to cancel other plans. When i initially scheduled my appointment, I was not told that there was a 2 hour window for tech to arrive. When tech did not arrive to my home by 2:00 pm, i called Zerorez. I was then told at that time about the 2 hour window for his arrival. Needleas to say, he was still late.
There was a smell that is still lingering but not as bad. It didn't smell like this before the cleaning only after
Great job!!!
Excellent communication. Clear pricing. Two service reps, Marshonti and Chantel called to give me specific technician arrival time. Justin, the technician was professional and educational. He demonstratedthe cleaning techniques and he was very mindful of our home by wearing covered booties and using corner protectors to avoid any damage or abrasions from the equipment. Justin also managed to get one of our toughest stained rooms completely clean! Very impressed with Zerorez. It was our first time using them and we’ll certainly be calling them again soon.
I still have a pet spot that he said would disappear! Not the case!😔
Excellent service
Tiles were not cleaned completely
Our carpets look amazing and are hardly wet when the technician finishes. The young man who just did ours was so nice.
Show up on time!!
Zerorez has a very nice, reliable and responsible staff.
I talked to Miranda on the phone and she was very helpful, sweet and kind with me.
The technicians Joseph and Ricardo were very honest regarding all the questions that I asked them regarding cleaning my carpet in my house and they explained all the process to be done.
Randy Ruffin was the carpet cleaning person that came to my house. He was friendly, on time and did everything that I asked for. He did the job exactly the way I wanted.
I recommend Zerorez to everybody and I love it the product that they use it. Smells great like a orange. Thank you very much for everything.
Great job! Excellent technician.
Employee was the best
Professional, quality work, great employees, quick drying .
Always professional with excellent results!
The reason I chose zerorez is because your website advertised a Pet Treatment service that would remove the pet smell “Guaranteed”. I was not home during the cleaning and when I got the receipt it specifically made a point to say “non-guaranteed” pet treatment. I don’t know there were two different ones and I knew right away I was going to be disappointed. I got home and the room still smelled and when I called zerorez the person answering the phone told me that the guarantee was no longer an option. I wish the person who originally scheduled my appointment would’ve told me that. I just feel like you are falsely advertising and I was mislead. While the carpet cleaning is fine I’m just upset that I paid for the pet treatment.
Big difference in the look of my floors after cleaning. Technician was efficient and very customer friendly.
Quick and easy and the technicians are friendly and knowledgeable.
The gentlemen who preformed the service were very nice and professional. The service itself was excellent and I will recommend it again.
The technician was prompt, communicated well, and thoroughly cleaned the carpet.
I would without a doubt refer Zerorez in a heartbeat! Fantastic Customer Service! They took such good care when I moved into my apartment making sure everything was in order before the furniture was moved in.
My carpet is without residue. Also good for my allergies. The service tech was excellent. This is my second time of cleaning with Zerorez. The first tech was excellent as well.
Excellent job on my carpet! Looks nearly new and I appreciate the extra care to remove stains.
Professional service people and flooring dries easily with no residue.
Zerorez is on time, courteous and do an excellent job. My tech, Eric offered suggestions and was very thorough.
The employee who showed up to perform the work explained the services in detail and the reasons for the recommended services. He was very polite and professional. The results were exactly as he explained. I am very happy with the results.
The service was exceptional. Our guy answered all of our questions and made us feel at ease with the process. The carpets dried in about 4 hours and were so soft and did not have a residue or smell.
All technicians that have been to my house have been personable, knowledgeable, and professional.
We’ve used ZR for years. It used to be a better experience in regards to quality of service. The guys used to walk in & immediately prep for the smallest footprint. Now I have to ask for wall guards, I wrap my own cords, and the driver pulled into our circle drive, but drove through part of our yard & damaged the actual driveway.