Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 12, 2019 — Rated 10 out of 10 by Diane Conner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rug cleaning. The tech was certified, very knowledgeable. and had excellent customer service skills.

Report a concern   January 12, 2019 — Rated 10 out of 10 by M.A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris, the tech, did an awesome job in cleaning my carpets & tile! He was very careful & detailed.
I have used Zerorez before & will continue using them for all my cleaning needs. I’ve also recommended your company to friends & they were impressed!!!

Report a concern   January 12, 2019 — Rated 10 out of 10 by JoAnne Crowley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a great job removing stains that were here too long since our last cleaning service. The carpet took a little longer to dry since he had to work on it a little longer. We got carpet and tile cleaned and it all looks great.

Report a concern   January 12, 2019 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is so much cleaner than with other services.

Report a concern   January 12, 2019 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

More user friendly

Report a concern   January 12, 2019 — Rated 3 out of 10 by P.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You advertised a special price and then added on overpriced extras. Shame on you.

Report a concern   January 12, 2019 — Rated 7 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

I purchased a mop kit a week ago Friday and have not received it or the receipt I requested.

Report a concern   January 12, 2019 — Rated 10 out of 10 by Colette King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job

Report a concern   January 12, 2019 — Rated 10 out of 10 by Christi Ware Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Two techs came out instead of one for training purposes. Both men were very professional and friendly and I felt safe and comfortable having them in my home. I had 3 rooms cleaned along with my sofa, chair, and ottoman. This was a big job due to the fact that I have never had the carpets professionally cleaned in the 9 years I have lived in this house and because my large dog had been sick and urinated on the sofa. The sofa was supposed to be cleaned through a pet protection warranty with Guardian and I had to wait almost 2 weeks for them to send someone out so the urine really soaked in. The tech they sent out did little to help and my couch still smelled like urine. When I contacted Guardian to get the tech back out, they refused because you couldn't see the urine stain any longer. The Zerorez techs were able to make all my furniture look and smell new again! My only complaint is that the service cost quite a bit more than the quote but it was still less than replacing the couch.

Report a concern   January 12, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always able to get my carpet looking great

Report a concern   January 11, 2019 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You guys always do a great job! Your employees are pleasant & efficient. Thank you!

Report a concern   January 11, 2019 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Lack of harsh and unsafe chemicals

Report a concern   January 11, 2019 — Rated 10 out of 10 by Cindy Warner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does a great job!

Report a concern   January 11, 2019 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very good , knowledgeable and thorough. He was also very pleasant. Enjoyed his service.

Report a concern   January 11, 2019 — Rated 10 out of 10 by Joan Sipll Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional cleaner and cleaning!

Report a concern   January 11, 2019 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was extremely pleased with service. Very professional.

Report a concern   January 11, 2019 — Rated 10 out of 10 by Valerie Mitchell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick-service I like the cleaning that is offered

Report a concern   January 11, 2019 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It isn't time consuming and the carpet dries in a reasonable amount of time.

Report a concern   January 11, 2019 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks for a quick, thorough cleaning! And nice employees!

Report a concern   January 11, 2019 — Rated 10 out of 10 by Angel Velarde Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Quick. My carpet look like new after the service.

Report a concern   January 11, 2019 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was very nice and very respectful. I love how he told me what he was going to do. My carpets look wonderful.

Report a concern   January 11, 2019 — Rated 10 out of 10 by Jill Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look clean, smell clean and dry quickly.

Report a concern   January 11, 2019 — Rated 6 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service tech was really nice and the cleaning was decent. I specifically wanted focus on my high traffic areas of the stairs. After the carpet fully dried, there was still spots in the carpet. there was no pretreatment or extra cleaning solutions put down so it only got surface level cleaning with the wand. Maybe my expectations were too high. The other rooms were fine.

Report a concern   January 11, 2019 — Rated 8 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was very pleasant and friendly. The product did not completely erase the pet urine smell.

Report a concern   January 11, 2019 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician

Report a concern   January 11, 2019 — Rated 6 out of 10 by L.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used Zerorez many times. They have done a great job. We have light brown speckled berber carpet. This time there were patches here and there that looked as if they had not been cleaned. When we showed them to the worker he would clean them again and they looked better. This was true in many places. The carpet didn't even feel damp. We asked him about that several times. He showed us that he was squirting water in. He said he just did a really good job of extracting the water. He spent enough time but we felt we shouldn't have to go around pointing out areas that needed to be redone. When he finished our carpet looked like a light patchwork quilt with some areas darker than others. Also the whole house was almost dry. You could walk in socks and they would not get damp. That left us feeling that the carpet had not really been cleaned. It was a whole lot of work to move all of our furniture and items prior to the cleaning. He cleaned on Sat. We had company coming on Mon. so we could not ask to have it recleaned until after they all left. It looked better as days passed. It is too much work to have it cleaned again right now. We are just left with real reservations as to whether it was cleaned well or not. We will probably have to have it cleaned again sooner than expected. We are unsure whether we will use Zerorez again.

Report a concern   January 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residual product to attract more dirt.

Report a concern   January 11, 2019 — Rated 10 out of 10 by Don King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, through and efficient work . No high pressure add-on pricing by the tech either. Nice experience...

Report a concern   January 11, 2019 — Rated 10 out of 10 by Jenene Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and results are awesome. No false advertising for once!

Report a concern   January 11, 2019 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works! It really really works! No residue to collect more dirt and grime when process is complete..and it gets deep dirt out.


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