Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 14, 2019 — Rated 9 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and courteous.

Report a concern   March 14, 2019 — Rated 10 out of 10 by Ivette Weis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent and friendly service. Technician was on time and very professional. Carpets look great. Will use again!

Report a concern   March 14, 2019 — Rated 10 out of 10 by Angel Perkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

⭐️⭐️⭐️⭐️⭐️
Luke completed our entire house in under 2 hours. I was skeptical - but once it was dry, there were no lingering stains or pet odors. Great value considering it takes me an entire weekend to knock out that much area! Carpets look and feel great. And the tile & grout have never looked better either!

Report a concern   March 14, 2019 — Rated 10 out of 10 by Deonna Courtney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, neat, careful.

Report a concern   March 14, 2019 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have requested Darwin for our work the last few times. He is responsive and does a very meticulous job with our carpet and tile cleaning. He is courteous and professional always.

I really like the "no chemical" treatment offered by Zerorez. I have used Dalworth and Blackman Mooring in the past and Zerorez service is much better. Prices are better, too!

Report a concern   March 14, 2019 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Tech did a great joy

Report a concern   March 14, 2019 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional service; great results

Report a concern   March 14, 2019 — Rated 5 out of 10 by B.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician did not show up on the scheduled date,nor did I receive a call from him that day.I finally placed a call to the office at 3:30. I was told that I was scheduled for a 3:30 to 5:30. I told them no one called me to confirm and I was very upset after waiting all day.I had to reschedule another time on a different day. This happened on a Saturday so I was inconvenienced all weekend caused the next available appointment wasn't till Tuesday. This time the technician came and he arrived on time and called before.

Report a concern   March 14, 2019 — Rated 10 out of 10 by David Nelson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best products to help soiled stains from animals. Thank you Zerorez.

Report a concern   March 13, 2019 — Rated 10 out of 10 by Joe Noonan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job a true professional carpet cleaner on site.

Report a concern   March 13, 2019 — Rated 10 out of 10 by G.J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality and prices.

Report a concern   March 13, 2019 — Rated 8 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing

Report a concern   March 13, 2019 — Rated 3 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet has noticeable ‘bubbles’ in it where there weren’t before. VERY noticeable. And, right before listing my house to sell. Now I’ll have to offer a carpet allowance. I’d be happy to send a picture 🙁.

Report a concern   March 13, 2019 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT SERVICE AND ALWAYS GETS STAINS OUT OF MY CARPET!

Report a concern   March 13, 2019 — Rated 10 out of 10 by Sylvia Bateman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service guy and carpets are so soft and fluffy now!

Report a concern   March 13, 2019 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service on time looks great

Report a concern   March 13, 2019 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks for helping make my carpets look spectacular for my open house this weekend! L.C. did a wonderful job and was extremely professional. I appreciated the courtesy calls for confirming the appointment and asking if it was okay to come before my scheduled appointment time. Great job!

Report a concern   March 13, 2019 — Rated 0 out of 10 by J.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our experience with Zerorez a couple of years ago was very positive. That crew went above and beyond. This time, several dirt spots in the carpets are still there and after the tile cleaning, and pointing out some areas NOT clean (and even after getting some additional efforts there from Zerorez), my wife ended up on hands and knees hand scrubbing for a couple of hours really getting that tile clean.

Thanks anyway but I believe we’ll seek alternative services.

Report a concern   March 13, 2019 — Rated 8 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Scheduling. See RobThomas’ post on fB.

Report a concern   March 13, 2019 — Rated 10 out of 10 by Y.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy was very nice, considerate and explained all my options. He was on time and very efficient. I appreciate that the product is all natural and pet friendly. Very impressed with my experience.

Report a concern   March 13, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Received a call from the scheduler to set up my appointment which she worked with my schedule. I did not have to be at the location. The cleaner called me, Caesar I believe was his name, and explained everything. Cleaned the carpets, and when I went to see the place it looked and smelled great afterwards!

Report a concern   March 13, 2019 — Rated 10 out of 10 by Joesphine Ssekiviyivz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendliness/courtesy
Non-harsh smell carpet chemicals
Carpet dried faster.

Report a concern   March 13, 2019 — Rated 3 out of 10 by M.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The room that was worked on in the new house with the animal pee smell still smells terrible. The amount estimated at first was about $75 less than what the actual total was. This was not explained on the phone. Then the special included a gift card which we did not receive. We were also supposed to have a discount from a promo code which was not included either.

Report a concern   March 13, 2019 — Rated 10 out of 10 by Shontell Watkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   March 13, 2019 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

everything. carpet looks great. Jose was wonderful

Report a concern   March 13, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service, no resadue

Report a concern   March 13, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service

Report a concern   March 13, 2019 — Rated 9 out of 10 by K.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great

Report a concern   March 13, 2019 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellant

Report a concern   March 13, 2019 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time, did a careful jpb, was polite


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