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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look brand new! Also did my kitchen tile which is now shiny clean and grout cleaned. Looks so good! The technician was very knowledgeable and gave me good tips about how to clean my kitchen floor to keep it looking like new.
Nice and knowledgeable tech.
On time. No pushy up selling. Carpets are clean and fresh with no residue and dry within a reasonable amount of time.
Service was timely and thorough. Job well done.
To Let us speak to supervisor when we are not allowed to clean a room, when there’s one room in question. Or at least compromise to cleaning the room around the spot that company refuses to clean.
I don't know the techs name. His customer service was lacking. The floors stayed wet for hours. He cleaned at 8:30-10 and when we went to bed it was still wet at 10 pm. I chose zerorez because the commercials make it sound as if there's not a lot of water used. Usually after a cleaning the tech gives some tips on what to do like vaccum when dry, etc. He said nothing until I asked some questions. The tech cleaned around everything without adking about moving anything. I had moved some furniture to be sure they cleaned under it. I had to go back and ask him to clean the spot where I had moved the chair. Other items didn't get moved back. Just poor customer service to me.
It makes my carpet look brand new again.
Product is great, no residues. Customer service is very good as well. The whole scheduling process is more automated now since they have first started which is great. I have using Zerorez for several years now and would not replace them for sure.
Caesar was amazing. He was quick, went above and beyond and locating and treating stains, and left the carpet in much better shape than when he started. Plus, they are pet friendly products which is very helpful.
Prompt scheduling Through cleaning of carpet. Prompt followup for recleaning of a couple of spots 2 weeks after initial cleaning.
The Tile cleaned fine but Grout I am very disappointed, I choose Zerorez because the transformation it did on the Grout of a friend house.
Overall, great service; courteous.
Technician was very thorough and completed the job to our satisfaction.
We have used Zerorez for several years. They always do a great job.
Everything! Our carpets look new again, they are amazingly clean and our home smells nice!
Our tech did a fabulous and efficient job, thank you!
We are repeat customers and will always use you in the future!
The appointment was at 5:30. We did not get a 30 minute call prior to arriving. At 5:45 when he arrived I felt a little rushed.
He was courteous and friendly.
The carpet did not feel clean when dried. Carpet felt stiff. We had a scuff marks( chipped paint) on the wall where tech May have hit while cleaning.
He missed an area. (6’x3’) We discussed moving the sofa so he could clean where it was sitting but remembered when he was all packed up.
Again, service tech was courteous, but I was disappointed with the results.
Finley was easy to work with and her was very professional
Service was great, the price was a little much especially for the deep cleaning for pet stain removal for $75 a gallon is insane.
Randy was very thorough, courteous, and conscientious. He did excellent work!
Products excellent, my carpet and tile/grout look great. Services Eric wonderful, very professional , knowledgeable, prompt.
First, I like the professionalism from the moment you make the appointment till the time the technician completes the job. The prices are fair for the quality of work performed.
On time. Competent employees. No dangerous chemicals.
Customer service and the clean carpet.
Fast, efficient, no residue or chemical smell. Rug dries quickly. Staff are courteous.
The employee was very professional and nice, he explained exactly what he would be doing and did not try to up sell me on the services. I have two cats and he scanned my whole home to determine if I would need the pet carpet treatment, which we determined wouldn’t be necessary. I appreciated his honesty and he did a very great job. My carpets look spotless!
We've been Zerorez clients for 20 years. Started with them in Atlanta and have only used them to clean our carpets here in DFW. We have always been pleased with the job they do.
The person did a very good job and I am very satisfied. Also I will use them again.
Excellent job. We are enjoying our clean floors.
Tile and grout looked great and dried fast. Fans were used to help dry. Technician very polite and informative. Will probably try carpet cleaning when time.
Carpet cleaning!