Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83906 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 18, 2020 — Rated 10 out of 10 by Anthony Pickering Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and professional

Report a concern   January 18, 2020 — Rated 10 out of 10 by B.S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As promised

Report a concern   January 18, 2020 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our representative was very polite, clean, helpful, and thorough.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was on time and very helpful with costs and alternative services.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was impressed with your service person. He explained everything he was doing in great detail with both pro/cons about services on one really bad spot. I liked that he did a test clean and we could have opted out at that point. No other service has ever done that for us. We did not opt out and the whole house looks great. The spot I was most worried about was solved with out a shadow. We did have a heavy wear spot that was cleaned well but had a shadow but it had never been cleaned in over five years. Everything looks much, much better. Very happy with the service on my mother's house. Also happy to learn that 'spot cleaning' may make things worse. Next time we'll call sooner.

Report a concern   January 18, 2020 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was spot on time and very professional. I like the way the carpet feels underfoot. Can tell it doesn’t have the cleaning residue I’ve heard about.

Report a concern   January 18, 2020 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Technician very informative and polite

Report a concern   January 17, 2020 — Rated 10 out of 10 by Maricela Villarreal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was friendly and helpful! The service was awesome! My carpet looks great!

Report a concern   January 17, 2020 — Rated 8 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Being able to move a sofa

Report a concern   January 17, 2020 — Rated 10 out of 10 by Samantha Noonan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Incredible service!

Report a concern   January 17, 2020 — Rated 9 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Brian was very personable & did a thorough job

Report a concern   January 17, 2020 — Rated 9 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean.

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, low cost, safe products

Report a concern   January 17, 2020 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice, friendly service man. Great job.

Report a concern   January 17, 2020 — Rated 10 out of 10 by Stacey Mitchel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well, first of all my carpets are ALWAYS soft, clean and fresh. Scheduling is easy, and every technician I have had has done a stellar job in communication of my options and true needs, and then has done a great job in executing those choices. They are friendly and professional. I appreciate it!

Report a concern   January 17, 2020 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are very clean, even the edges.
The tech was extremely pleasant, explained the procedure and was very efficient

Report a concern   January 17, 2020 — Rated 10 out of 10 by Sue Brewer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and great work!

Report a concern   January 17, 2020 — Rated 10 out of 10 by N.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stephen did a great job. Carpets look terrific. Thanks much!

Report a concern   January 17, 2020 — Rated 7 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your driver/tech got stuck in my front pasture so I had to dig his tires out and drove the truck to free it from the soft soil. When I sat down I noticed the tire pressure alert was on along with the engine light. I commented to the tech regarding this and told him I felt the company should have the truck fixed for safety reasons. Another point: the tech had to dump 200 gallons of wastewater on my pasture to lighten the truck.....and then charged me $10.00 for environmental charges....?????? I guess I should have back-charged your company. And then the tech tried to ignore the $99 deal and charge me extra for an area rug that went along with the deal.....but did give me the deal as was promised. The best thing of all this was the tech.....very nice....very efficient.....and should be praised for his customer service.

Report a concern   January 17, 2020 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was here on time, confirmed work to be completed and price. He took pride in his work!

Report a concern   January 16, 2020 — Rated 10 out of 10 by Sharon Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the clean,great smelling carpet I have as a result of Zerorez cleaning my carpet inside of my home and the price I paid!

Report a concern   January 16, 2020 — Rated 10 out of 10 by Onyeka Obiechie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was awesome!

Report a concern   January 16, 2020 — Rated 10 out of 10 by Susan Warntjes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric the technician was very thorough while being professional and friendly. It took less then an hour and our carpets look so much better! We would highly recommend and will be using them again.

Report a concern   January 16, 2020 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a great job, he was very friendly and knowledgeable. However, I still smell dog urine on the carpet on one area.

Report a concern   January 16, 2020 — Rated 10 out of 10 by Jean King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service techs have been thorough, efficient and cordial; I’m always contacted in advance before they come out and the product seems to thoroughly clean. I’m very pleased.

Report a concern   January 16, 2020 — Rated 10 out of 10 by Carolyn Morrow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do an excellent job at a reasonable price.

Report a concern   January 16, 2020 — Rated 10 out of 10 by C.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are professional, friendly, expedient

Report a concern   January 16, 2020 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Would like to compliment Dillion he was very kind efficient and helpful in the decisions I needed to make.

Report a concern   January 16, 2020 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Eric, our technician was very friendly and knowledgeable. He went not only cleaned our carpets, but helped me get my air purifier back on track.

Report a concern   January 16, 2020 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything


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