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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Explain cleaning process better.
Have technician ask before they begin if there are any items you need help with moving before and during the cleaning to get all areas possible cleaned.
Explain the upholstery protection" that is used and make sure customer is present when it is applied since it is an extra charge and I did not see it applied.
Not have the need to show areas of upholstery that were not thoroughly cleaned.
Use of cell phone by technician only when job is complete.
Option to pay by check for service rendered.
Prompt, courteous, efficient, and professional.
What's not to like?
Collin did an excellent job, removed every stain from my carpets. Very clean!
The technician I had (Nick) was very efficient and professional. The job he performed was beyond what I expected. I couldn’t be happier with the results. My carpet looks brand new!
Technician was very professional, thorough and personable.
Already reviewed online.
The tech was responsive to our needs and took the steps necessary to make our carpets look good.
The technician was good
Well the process was fabulous and Cesar who cleaned are carpets was fantastic. I have two problems. First, Cesar said the carpets would dry within about 4-5 hours. That was not true. It took close to 8 hours for my carpets to dry enough for me to bring furniture back in. And one room especially took about a day. Secondly, the vacuum was so powerful it caused my carpet to bubble up. I guess my carpet was installed loosely or not stretched. It now I have these huge bubbles in my dining room. From the cleaning perspective the carpets look great. Very thorough cleaning.
The technician who arrived at my house was very customer friendly, and did a very good job of cleaning my carpets. Love the process!
Fast, polite and clean up after themselves
No soapy residue on the carpets
Excellent service resulting in clean fresh smelling carpets
John was great !
$$$$$$
Improve total price, offer to move furniture for the elderly.
Zerorez is the best! Of Course my buddy RJ Choppy high recomends obly the best people & we at 1053 the Fan agree. No one cleans carpets better. We have wonderful pets. The carpets need to
get deep cleaned. Nick came over discussed all that needed to be done & recommended some
options and like clockwork. Deep cleaned carpets that were not only fresher but brighter. the
carpet popped! I tell all my friends & family for fast friendly & professioinal service, no one
can beat the quality of Rezorez. 10 outta 10! Gotcha down! Chris Arnold-
I was mislead on what the spot service did. When the tech was telling me what the $75 service did was led to believe it would get the stain totally out and not just clean. It was only after the treatment was done did he tell me it would not completely remove the stain
Every thing.
Couldn’t clean my ducts due to furnace layout, but still charged 109 for visit. I Totally understand the charge, but not something I’d recommend anyone else do.
Cesar Chavez did excellent work! Love that there’s no chemicals, and My carpets are always super clean
Zerorez delivers what is advertised. Sharp people. Excellent. Work. Reasonable pricEs.
Excellent professional cleaning.of carpet and upholstery.
Technician was on time and very professional. The carpet look great!
Carpet looks great. Tech Courteous, professional prompt
I paid extra for bet treatment and the room reeks of urine and we’re still stains left in the carpet after the service was complete. I cleaned them with my own machine which makes me feel like maybe it wasn’t cleaned at all. I was working from home in a class and couldn’t monitor the work that was being done. I take ownership on that end for not checking before the technician left my home.
Torrance was wonderful. He is a hard worker who loves people and his job! How refreshing it is to hear someone say they love their work. I was impressed with his work ethic and my clean carpets. Thank you.
Service not completed correctly and slow response for upper management. Still not resolved to date
Caeser was very friendly and professional, and we are very happy with the results.
Our technician did a great job explaining the prices. He represented Zerorez very well and we are super happy with the work that was done.