- Phone: (214) 372-5326
- Visit Website
based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michael Rameriz did a great job for my wet rug.
Wasn’t crazy about going from a window of time but not really knowing the expected time to the guy calling 30 min ahead of time. The service was supremely fast, the guy who came out was very nice, and I thought he had done a great job but upon writing this review, I just checked and the smell remains which is unfortunate for the price that I paid to remove it.
The TECH was very confrontational from the time he walked into the time he left.
I know what service I chose and he argued it, I’m in sales and that’s not how you handle that situation. I would’ve immediately called the office and had it corrected since that special was still in February.
After only 33 minutes of cleaning, he was bragging about the hair and dirt he pulled up ( I get that with my Bissell ). I told him it still looked and smelled bad. He again argued and said I had contractor grade carpet, very rude. I said the smell is still here, and he replied no it may just either be left over smell or on the walls.
I want a refund and at this point will NEVER do business with your group again.
Very courteous technician, very professional cleaning process.
Professional and courteous service.
Carpets look like new again!
I like the product and the technicians are always super friendly and professional. Great value!
Did a good job!
Tech nice and polite!
They were not really able to clean our tile. The tile was probably too old and worn.
All my questions were answered and was not high pressure ....i was given the information and not pressured to accept for this I am very appreciative.
Zerorez always does a great job. Your crew was excellent. Thank you!
I have previously completed this form. Freddy in Dallas was very professional and detailed. Our carpets looked so much better after he completed the task. The coupon we presented was honored in full, which is so nice. We experienced the "swith and bait" that same day with a plumbing company. As such, I appreciated ZeroRez even more.
How clean the rugs feel
Be more transparent with your pricing. I feel like you use bate and switch tactics.
Prompt, knowledgeable, professional, courteous!
The products are safe and provide a good clean.
Paul was on time. He was very friendly and courteous. Did an excellent job. We will be calling you again for some additional work. He would like to have Paul do the work.
Well done.
On time, very professional. Great service and technician did a great job.
The young man, Tyler S. did an awesome job cleaning our carpet. The rooms all look great!
He was a very good representative for your company. He was very meticulous about making sure the carpet was well cleaned. When I need to have my carpet cleaned again, I would like to request him.
Evan was fantastic! He was very professional and detail oriented. He was very pleasant and kind.
My carpets always come out clean and fresh like they were just installed. The employees are all so knowledgeable, friendly, and considerate.
Nick, my service tech, was very professional and very polite. He kept me informed of what he was doing and he even asked me if I wanted to see all the dirt that was being extracted from my chair.. Yuck!!. Great job, Nick!
I have used mario with Stanley steemer for the last 5 years and called to have work done and told me he was no longer with Stanley but was with Zerorez and explained to me the difference in cleaning process. I was skeptical because I have not used Anyone else besides Stanley steemer in the last 15 years. I’ve been happy with him in the past and decided to give it a try. I spend over $6000 and will have to say I am beyond impress with the results. He showed me the powered water and the difference between your cleaning process and stanley Steemer’s. He did a test cleaning on each surface to show the difference prior to doing the rest of it. I also liked the clear filtration systems that shows the dirt and urine. My husband passed in October and I have not kept up with my house and I have little dogs that peed EVERYWHERE. The smell is gone!!! He showed me how to remove the urine from the pad. My carpets and rugs look new and my travertine looks amazing! I can’t thank him enough and was able to bring ease in my home again. He definitely went beyond working that late on his off day and in such inclement weather and will definitely have me as a Zerorez customer from this point going forward. Thanks again Zerorez for everything !!!
Such a terrific job and our carpets have not looked as good since we first bought them! The technician who arrived was friendly, professional and did a quick and very thorough job! I really appreciate my "new" carpets and look forward to getting our carpets cleaned regularly.
Very reasonable and staff was very friendly and professional.
The fact only steam/heater water is used. No smelly or crunchy after effects.
Also, the technician was very knowledgeable and professional. It was great that we got your phone call with a heads up that he would be at our home within 30 minutes. Very helpful!
Efficient service. Thank tou
Great customer service and friendly staff.
Price and great customer service. Fred was very friendly and informed me of exactly what he would be doing.
did a great job. Arrived later than what was told but quality work