Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2020 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets were quickly and thoroughly cleaned by a very nice young man who arrived on time. We highly recommend Zerorez and will use them in the future.

Report a concern   October 17, 2020 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very nice, efficient w/time, totally cooperative w/sequence that worked for me as I was home working / working out ...He did a really good job as well.

Report a concern   October 17, 2020 — Rated 7 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

I thought the stains would have come out of the carpet.

Report a concern   October 17, 2020 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable technician for our custom made wool carpets. This is the third year we have used Zerorez with beautiful results.

Report a concern   October 17, 2020 — Rated 10 out of 10 by Charlene Kagel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech answered all my questions and did a great job , as well as being right on time.
Would very much recommend ZeroRez.

Report a concern   October 17, 2020 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient use of techology to communicate with customer.
Very friendly tech (Terry) who was polite and did a great job.

I would have recommended the tech uses a carpet rake to remove any footprints that were created during the walk though of the rooms and down the stairs. Luckily I own one so I raked out our footprints so the carpet had the best possible drying conditions.

Report a concern   October 16, 2020 — Rated 2 out of 10 by M.M.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that I had the service rep pre treat specific Soda stain spots and he was confident they would come out and they did not. I also had lots of dust spots from where the previous home owners furniture sat and it wasn’t even touched because it was too close to my furniture. I would’ve had my furniture moved beforehand but he did not say that it would be an issue. The rep was by himself so I’m not sure if it too big of a job for him, but I was under the impression there would be at least 2 people. My carpet was not in perfect shape to begin with, but you cannot tell that anything was done unfortunately. I would like to get some of my money back since this was not successful and will need to move forward with spending more money to fix the spots.

Report a concern   October 16, 2020 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The servicemen was pleasant and did a good job. Only one stain since I moved in is still noticable after three foster kitten litters that were sick and/or learning to use a litter box.

Report a concern   October 16, 2020 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was exceptional and the technician was polite and very professional.

Report a concern   October 16, 2020 — Rated 10 out of 10 by P.W.D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service and technician. Very pleasant.

Report a concern   October 16, 2020 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome

Report a concern   October 16, 2020 — Rated 10 out of 10 by Basil Xeros Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good job of getting our old stains and smelled fresh.

Report a concern   October 16, 2020 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seth was amazing-COVID has increased our business so I am swamped. His respectful persistence is the reason the service is complete. Seth was amazing and the job was well done.

Report a concern   October 16, 2020 — Rated 5 out of 10 by S.O.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The edges of the carpet still look dirty. There are nicks on baseboards and furniture where the tech hit them. I could hear him hitting baseboards.

Report a concern   October 16, 2020 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time.
Excellent job.
Friendly operator

Report a concern   October 16, 2020 — Rated 8 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

All the add on pricing is a little bit much.

Report a concern   October 16, 2020 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I prefer the cleaning process used, Service technician was on time and courteous.

Report a concern   October 16, 2020 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was very professional, courteous and pleasant. When finished, he asked if I had any requests or comments, or if I was satisfied with the work done. Work was very well done, and I will call on them in the future.

Report a concern   October 16, 2020 — Rated 9 out of 10 by Don Boozer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician came on schedule and did an excellent job on our carpets. This young man was very nice and didn't try to get my wife to buy extra services (which she hates). We always use ZeroRez.

Report a concern   October 16, 2020 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable, cutious, timely and stayed longer than quoted to insure I was satisfied.

Report a concern   October 16, 2020 — Rated 10 out of 10 by Liz Valdez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was amazing & knowledgeable about every product they had to offer. My carpets look amazing! I have been using this company for 6 years and they have never failed me . ~Liz

Report a concern   October 15, 2020 — Rated 8 out of 10 by W.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Clean my bathroom free or for less money. 3.5 X 8 feet

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech. took his time & did a through job.

Report a concern   October 15, 2020 — Rated 0 out of 10 by H.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid to get a room with dog odor treated. The day after it smells as bad as it did before. I believe the tech did a good job but I am very disappointed.

Report a concern   October 15, 2020 — Rated 10 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

reasonably priced & good work

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and professional!

Report a concern   October 15, 2020 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals

Report a concern   October 15, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and very professional

Report a concern   October 15, 2020 — Rated 10 out of 10 by Donna Bullock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the service and technique used. My Service Rep, Charles was exceptional 👌 Thank you!

Report a concern   October 15, 2020 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service tech was very knowledgeable and excellent at his craft.


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