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based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, professional, economical.
Very professional and courteous.
Carpets went from pretty dirty to very clean. Nick was professional, efficient and friendly.
Becky Balsamo
I really liked having Mario.
Would make me feel better about an $800 tile cleaning/grout sealing job if both of the technicians wore shoe coverings. Nothing like paying all that money and seeing dirty shoe prints all over my bathroom floor. One wore them all the time....one wore them occasionally. Would be great if they were required to wear them all the time in another persons home.
Tech was on time, very polite and efficient, yet thorough. Carpets were dry within expected time frame.
The technician that completed the cleaning of the tiles and grout did a great job.
Tech was great friendly and professional. Did a thorough job!
Everything
results with zerorez are always amazing...customer service outstanding...loved the guy on this last call...kudos to him and his hard work :-)
Service was great!
No chemicals
Torro was very helpful and I would differently Use this service again
The process is effective and the technician was helpful.
The extra cost to treat pet stains is high but seemed worth it. Ended up not drying and we’re on day 3 and smells worst than before.
What’s done is done
It did a very good job we're on task I'm very friendly and he represented the company yes I will recommend this company to anyone very good he did a very good job thank you so much and I am scheduled my apartment again next month thank youg
Yet again, you guys outdone yourselves!!! What a fantastic job completed by Caesar - on time, personable, friendly, knowledgeable and cheerful.
I left to do one errand came back and he was almost done!!
The carpets came out so good, especially since their was soot from the fireplace in several places, where one of my dogs got some on her paws 😡🤬😡🤣
I was very pleased with the final outcome will be calling on Caesar in 6 months time.
The man was very knowledgeable and had good customer service.
It was quick and made our carpet look new again.
Excellent prompt service. We are very pleased. Tech was very polite, courteous and professional! Initial call in to your service center to request service was excellent as well. Wish there were more companies out there like yours in other trades.
The tech was courteous & explanatory. The results were good and price was reasonable.
Fast service and the result exceeded my expectations.
The technician was quick, thorough in explaining options and carpet looks good as new!
We know Zerorez will do a fantastic job of cleaning our carpets. We've used you a few times over the years and have yet to be disappointed. I recommended you to our daughter and she feels the same way. Years ago, we used another carpet cleaning company and were so disappointed. That was when we were told about Zerorez. I would never use another carpet cleaning company.
We have a dog and feel completely safe about letting him walk on the carpet after it's been treated knowing your product is pet safe.
Tech was able to get out stains that other cleaners left behind.
Darwin, as always, did amazing an consistently has provided exceptional customer service for 10 years. I can't say enough positive things about him. He does great work and represents your company exceptionally well. However, the big surprise to me was the exceptional experience I received from the call center rep who made my appointment. For the last few years, I got used to receiving TERRIBLE customer service from the call center. I was pleasantly shocked this time as the rep was friendly, polite, helpful and actually cared about what I wanted. I don't know his name but I'd like to tell him that he brightened my day and provided his customer with a great experience. He set the bar high again for the next time that I call.
Your techs are so kind and professional! My carpet always looks great when they leave, and they are upfront if they can't get something completely clean.
He was very professional and did an excellent job! I already have recommend to my brother and he is booked for an appointment this week.
My only feedback is dry time. We were told 5-6 hours over the phone and with our technician. However, it was over 12-6, and some parts (now almost 48 hours out) are still not dry. They were parts he had to do more of a deep clean due to a pet stain, but just something you might want to alert future customers too.
Good service on Healthway Filter, if much delayed due to ordering backlog.