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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man was very professional,energetic and concerned about doing a great job , which he did do ! for us at 950 Englenook Ct on 10-09-20 friday . Great employee for your company. Thank you
Jose was great, tile floors looks like new!
Carpet looks great; good people.
service well done.
Very professional and great service
Michael was awesome!!
Torrence did a terrific job cleaning our carpets, great job and great friendly attitude. Would definately use you guys again!
Carpets came out great! My technician was very nice.
Have been trying, several times, to settle a dispute. Told several times that someone in authority would call me. Still waiting!
Interested in a reply.
Missed quite a few spots up against the wall that we noticed after he left
Charles the tech was amazing. So friendly and efficient. We have 2 dogs and 2 cats and a 6 year old, so our carpets take a beating. After only 2 hours they looked ans smelled like new ( no harsh chemicals!!) and saved us thousands by giving us more life for the carpets. Thank you Zerorez!!
Great Job, our serviceman was very friendly and professional!!
The technician was very quick and knowledgeable.
Cesar showed up on time, and did an amazing job! He was very informative and made sure I was completely happy before he left.
The employees are very respectful and knowledgeable. They get out what I think are permanent stains and the carpet is dry in just a few hours. The entire house smells so fresh and I don’t wake with the stuffy nose that I get from the dust and allergies that build up in the carpet.
Air ducts cleaning was very professionally done.
Excellante service.
Easy to book an appointment. Reasonable prices. Responsible technician. Good service!
My carpet shows every where the rug cleaner was. There are lines all over the carpet after it dried. Have used your service for years and never had this result before. Seems like they have raked the carpet before. It has been a few years since I have had our carpet cleaned because they have had our street torn up for two years with projects.
Several spots did not come clean and they have always come out before. Just not the same results we have had in the past. Not sure if your product has changed since we last used your company, but not the same results.
Your rep that came out was amazing.
Punctuality and professionalism of the technician!
- Came without confirmation from me even though I called and told them to not send anyone until 3:30
- Showed up when I had already told them that my husband and I were NOT HOME and the baby was asleep for his nap
- Rushed through the service
- Did not do a good job cleaning our carpets at all
- Left the floors so wet that we kept slipping on our wood floors
- Now our house smells like mildew because the carpet was left so wet
Give me a refund
Come fix the carpets again the right way free of charge
Michael Ramirez cleaned our carpets, and we couldn't have asked for a more polite or professional young man. He explained everything, asked to see any problem areas, and then went to work. He did not hurry, nor did he go too slow; he made certain to do a thorough job.
This is the 2nd time I've used Zerorez (first time was in June I believe). This time we only had the tech clean the main living area (instead of 3 rooms). The living room floor was not cleaned properly. I will not recommend nor will I order service again.
The friendly and thorough service.
no residue left in rugs
Evan was awesome!!!
He was super knowledgeable about the service and what we should expect. He explained the steps and was very courteous and would give him 15 starts if possible!!!!
The technician was awesome. Punctual, knowledgable and experienced.
Your service personnel are always so polite and do a great job. I have used Zerorez for several years and have always be pleased with the work.
I recommend Zerorez to everyone that want a company that is good and reasonably priced.
Very thorough job. It was quick & easy. And the carpets looked great! Willie was
very professional and helpful!