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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service and professional!
Excellent!!! Would recommend Zerorez to all my friends.
Great service
Stephen was very polite. He explained everything thoroughly and got the job done quickly.
Your Techs are well informed on your products.
My latest "Carpet cleaning " 11/12/20 was done by your Tech Justin G.
He told me of other possibilities I might be interested with my carper cleaning if there were any stains etc. There weren't any, as he noted upon insp. of my carpeting. He then set up to get started. He worked very methodically, and if I had a question he answered it. At the end the carpeting looked great, and he appeared to take pride in a job well done. I was extremely pleased. I like the fact that in the end the carpet was not soaking wet, just slightly damp.
I have used Zerorez numerous times, and they not only do a great job, but there is no odor.
I love Zerorez! Carolann Orlando
My experience yesterday was not one of my best with ZeroRez, and I've been using your company for years. I will say the technician, Demarcus, did a good job of cleaning the carpets, but I have to wonder if he was really new to the job, because here's what did *not* happen that usually does:
- He did not say hello when he arrived; it was kind of awkward at the door.
- He did not introduce himself; I had to ask his name.
- He did not confirm pricing with me before he started; as a result, he billed me the wrong amount. Fortunately, I saw the invoice text and saw there was an error while he was still here, so he fixed it.
- He did not offer a walk-through at the end, and had already put away all the equipment even if I *had* found something. While he was out in the truck writing it up I did a walk-through on my own; there was one spot I should've pointed out, that didn't get cleaned, but by then it was too late.
- I had to get up and close the front door each time he went out to the front, even after I asked to please make sure it was closed.
It took a good 40 minutes to get everything set up before he even started. I was working and on calls, so it wasn't an issue, but that was something new as well.
I had to ask him a couple of times to pull his mask up. I'm in a high-risk group, and it's taken me this long to feel even slightly comfortable about having someone in my house. It made me nervous.
I know my carpets were a challenge, partly because I have pets, and party because it's been a while since my last cleaning. Given that, he really did do a good job, and worked hard at it, so I'm grateful for that. There were just some communication issues.
Thanks for asking!
On time, quick, and fantastic clean carpets!!
Great service great process great attention to detail. I am a repeat customer and will continue to use Zerorez!
Joseph was very professional and cared about doing the job really well. Even took before and after pictures. I also love that they are a non toxic company!
The products are top quality. The technicians that come out are great. This last time I had my air ducts cleaned by Raymond - he was fantastic! He was knowledgeable, respectful of me and my house, kept me informed of what he was doing and if there was any changes in my invoice (if I added services while he was there), he explained the changes and got my approval before proceeding with any work.
I was totally happy with Raymond and the other two technicians that were out previously to clean my carpets.
I highly recommend Zerorez for their products, quality service, and personnel.
Very professional products works very well
Professional; competent; personable; did a very good job!
I have used Zero Carpet cleaning multiple times but this particular time, they did a horrible job cleaning my carpet.
The person that came out did a rush job they didn’t offer any cleaning solution or etc. I will have asked for management to return my and I have not heard back from anyone.
The carpets get very clean.
No chemicals
Gets carpets clean
It took 4 different times of people coming out to clean our carpets before they actually got cleaned. William came out first and left dark streaks in the carpet. William was to come back again but “no one knew where he was.” Jose came out instead of William and said William ruined our carpets by using too hot of a temperature and therefore he did the best he could to clean them. I complained again and a supervisor was suppose to come out. He never showed. I called and waited and left a message that I wanted to speak to a supervisor. I was told Suzanne would call me. She called and gave me her “personal” cell number. I left several messages and she never called back. I gave up trying to talk to Suzanne and just called the regular number and asked to have Joseph to come out and clean my carpets. They are now finally clean after close to month of me calling and waiting to talk to someone and telling my story over and over. I’ve asked how y’all will make this right and I haven’t heard back. I’ve asked for a refund and was told I would be called the next day and I wasn’t. I’m frustrating by your lack of professionalism. You have an awesome employee in Joseph it’s too bad he is the only one.
The service people come when scheduled and work, work, work —- no wasting of time. They are very nice, professional and knowledgeable. Things are cleaned up before the service people leave, and my floors & carpet look like new! A terrific company!
They were quick professional and very friendly.
It was honest, and done right. If fact it was better than expected.
Nice service technician.
Very attentive, and very quick.
Love the way the carpets look and feel after they are cleaned. Great service technicians!
Great service. Floor looks great!
The technician did a great job and was very pleasant to work with. Our carpets look great, our home smells fresh, and my allergy symptoms are much better! Thanks so much!
Technician was on-time and very professional. Got some stains out, that we have previously been unsuccessful at removing.
Service technician was great. He worked very hard to get out stains. Our carpet looks wonderful.
After the guys left our house, both my husband and myself were amazed at how everything looked and smelled. Though our cleaning was very expensive, we both feel it was money well spent. Our 12+ year old sectional looks great! And, the area rug in our great room looks new!
The carpeting in our living/dining room is now pet spot free! The white sofa in that room also looks amazing!
The guys were very kind and respectful, which is always a delight.
Thank you Zerorez!
Very professional
Prompt and on time. Very knowledgeable and courteous. Listened to my concerns and was very helpful. Highly impressed and will recommend to friends and family.
The only thing we were surprised by was that the tech did not were any type of shoe covering - I understand he is cleaning the carpet and that water is involved so paper booties wouldn't work, but we obviously noticed the omission. Otherwise the tech was very friendly, efficient and paid attention to the details. Overall we're satisfied with the results
Great service and great results. Carpets look new again!