Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2021 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There are no chemicals in the cleaning. The staff was responsive.

Report a concern   March 15, 2021 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very professional, polite and humble, he did a great job on cleaning the carpets.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Cherie Pestinger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very prompt, courteous, fast and the carpet looked great!!

Report a concern   March 14, 2021 — Rated 10 out of 10 by Donna Miroddi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was 110% into the task @ hand.

Report a concern   March 14, 2021 — Rated 0 out of 10 by K.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Unfortunately my experience was not as I had hoped. My window of arrival was scheduled for 10am-12pm, but arrival did not occur until 12:30pm. We were notified of the late arrival 5 mins before 12pm. The online service reservation system did not provide an accurate description or cost estimate of the services that would be covered. Hence the pricing estimate was off by $195 (more). All bedroom closets were $25 extra x 3 bedrooms; the chaise attached/connected to the sectional was $75 (additional to the $250 sectional charge), and the sectional ottoman was another $45. While the technician was professional, courteous and thorough, I felt blind-sided by the additional costs. I ended up declining the additional $195 in services. My final cost with the KLTY special already deducted was $519. The scheduling process was seamless, but next time, I’ll probably do a little more shopping around. Initial transparency at the beginning through the online estimator would have been helpful, as afterwards I felt nickel and dimed.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Sherri Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are very professional, efficient, and helpful.

Report a concern   March 14, 2021 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet feels fresh and no smell or residue!

Kadeem the service tech was extremely professional with a great personality!

Report a concern   March 14, 2021 — Rated 10 out of 10 by Christina Navarro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Quick and efficient. We have two dogs and 2 kids. Our carpets look brand new and our couches smell amazing.

Report a concern   March 14, 2021 — Rated 8 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Zerorez is a good company that does great in cleaning my carpets.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Marilyn A Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time, thorough and very professional. Carpets look new. Great work!

Report a concern   March 14, 2021 — Rated 10 out of 10 by H.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Drastic results!

Report a concern   March 14, 2021 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan did a great job!!

Report a concern   March 14, 2021 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very helpful, worked quickly, explained everything thoroughly. Very professional and respectful.

Report a concern   March 14, 2021 — Rated 9 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was knowledgeable, polite, and professional. He seemed to take pride in doing a good job. We are pleased with how our carpets came out.

Report a concern   March 14, 2021 — Rated 9 out of 10 by Eric Jensen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s always nice to see what our white tile floors with white grout originally looked like!

Report a concern   March 14, 2021 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job, friendly and courteous workman. He was awesome.

Report a concern   March 14, 2021 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet, excellent technician, Joe.

Report a concern   March 14, 2021 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very nice and thourogh

Report a concern   March 14, 2021 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that your products are green!

Report a concern   March 14, 2021 — Rated 9 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you leave very little residue. It is fairly fast as well.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Hazem Kamal Morsy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great company, great technicians. Very professional and very thorough. Mario was a one man crew spending almost the day/night to finish the house. He gave us great tips.
Strongly recommended and I will personally be a repeat client.

Report a concern   March 14, 2021 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic results! Feels and looks like new carpet.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Roxann Barron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets was clean very well and the house smells wonderful it was really done great plus the a 10+ age carpet the price was refreshing and congratulations on 20 years of business and giving your customers 20 % off on other services!!! Thanks

Report a concern   March 13, 2021 — Rated 5 out of 10 by K.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy who came did an excellent job. I love the way Zerorez cleans naturally.

What I don’t like are your deceptive sale practices! I called and asked if you were still the Hal Jay special- 3 rooms for $99 and the 4th free... I was told yes and given an appointment.

Then when the gentleman comes to clean he told me that the special ended in February, and I would need to pay an extra $45 for the 4th room.

Shame on you👎

Report a concern   March 13, 2021 — Rated 10 out of 10 by Kim Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great professional man and great service !!!!

Man was very nice and explained every step of process !!

Highest marks for man and service .

Report a concern   March 13, 2021 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tecniques and technician, Walker

Report a concern   March 13, 2021 — Rated 10 out of 10 by Vickie Lene Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The pet stain removal was fantastic. Tech was helpful and explained everything and made sure I understood options and cost.

Report a concern   March 13, 2021 — Rated 10 out of 10 by Matthew Comyford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very hard working and did a great job!

Report a concern   March 13, 2021 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, polite, professional, and helpful

Report a concern   March 13, 2021 — Rated 10 out of 10 by M.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are always prompt and the carpets are always fresh and clean for weeks after the treatment.


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