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based on 83502 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech was the best! She did a wonderful job!
No harsh smells
Fast and friendly service
-On time
-Very courteous
-Dried pretty fast
-Carpets are clean
-Quick service without cutting corners
Technician was wonderful. Only problem was that his truck leaked oil on our driveway.
Carpets were well-cleaned
Efficient, make best effort to remove spots and stains, friendly, accommodating staff.
Everyone was so polite and knowledgeable
The carpet came out clean and I honestly thought we would have to replace it
Quick and efficient.
Your manager came out and was very nice. However, like all the rest, could not smell the remaining odor.
Efficient professional service
They are very nice people and honest. I like to recommend them to all people I know. They do this service with a good price too.
Dries quickly and leaves no residue
Friendly, professional courteous Service.
Randy was prompt, polite & personable. We’re very pleased with how clean everything looks. I highly recommend Zerorez!
You have cleaned my carpets for a number of years and have always done an excellent job.
Carpet looks great!
Very friendly and thorough technician. Always pleased with the job.
Your company and techs are so professional and patient. The techs are very polite. You guys do a great job.
I wanted my grout cleaner. I had to clean it myself after you left. Also 1 inch puddles of water were left on parts of the bathroom floors
Your tech did not use corner protectors my quarter round was damaged
Quick and professional!
The carpet always turns out better than I could ever have hoped. The technician, Walker, was awesome! Very nice respectful and efficient.
Your special, 3 rooms for $99! I’ve always have had great service!
The carpet looks great and the smell is awesome
Amazing results! Very pleased!
Ease of doing business
Friendly and competent worker. Easy to schedule and competitive pricing.
Clayton was awesome! He was friendly, knowledgeable and very professional. Will definitely use Zerorez again!
Clean carpet, on time, good employee
When I called to make my appointment and find out the prices for each service, I was told the pet stain service was $60. Which was included in my estimate. I took notes while talking to the representative. When the technician came to clean, he told me the pet stain treatment was $60 PER ROOM! That amounted to an extra $240! Actually, it went up over $500 when he gave me the price before cleaning. My estimate was $235.00 so my estimate more than doubled by the time they were ready to clean my carpet. Typical bait and switch. To find out that the price would be doubled after waiting for my appointment, moving furniture, and vacuuming thoroughly, Zerorez has you over a barrel. I called the office to check on it. Get it or not, says the office person. We don’t care. Cancel or not at the last minute, we don’t care, says the office person. F*** you, (my words), says the office person. We don’t care. Well, now I know you don’t care, never will, and will continue to screw each person who calls for your service. So, there’s your comment. I know, and everyone I know, will NOW know that your company just doesn’t care.
And, by the way, the tech missed so many spots on the stairs, that I had to redo it with my own cleaner after he left, after your enormous cost for doing stairs!! This was undoubtedly the worst service call that EVER came to my home! And now the button won’t let me change the number to 0 from 1!!