Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83501 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2021 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

service was great, carpet is clean

Report a concern   June 30, 2021 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James did an awesome job for us. Nice service James.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Mark Cochrane Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, does the job well, gets out the stains, and is affordable.

Report a concern   June 30, 2021 — Rated 10 out of 10 by B.S.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous and professional staff!! Impressed by the cleaning and the time in which it takes.

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman was friendly and informative. He was very efficient and completed an excellent job in cleaning our carpets.

Report a concern   June 30, 2021 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks so fresh and clean with the solutions Zerorez uses. The tech was very friendly and courteous.

Report a concern   June 30, 2021 — Rated 10 out of 10 by A.D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The individual who came to our house was very courteous, friendly, informative, and got to business right away. He did an excellent job of bringing life back into our carpets.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Patricia Hammes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a very clean job

Report a concern   June 30, 2021 — Rated 6 out of 10 by C.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I asked about a pet stain and was told it would come up with the regular cleaning. It did not and in fact became worse. When I spoke with customer service about it, I was told there would be an additional charge to have Zerorez come back out to treat it. My opinion is that they dismissed what I originally asked for and I certainly should not have to pay again to wait at home AGAIN for them to come back.

Report a concern   June 30, 2021 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Todd was polite, friendly, and efficient. We were concerned with cat hair and oder as we moved into a new home. We have not had any trouble with the carpet area so far.

Report a concern   June 30, 2021 — Rated 3 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Cancellation process from company should be updated. We were called twice to cancel only 30min before scheduled time arrival Business offered gifts to accommodate for time spent waiting and never followed through. As a business owner our priority is given to the customer when we have failed to meet company standards on our end. Zeroez took no such action.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Annette Steiner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Carlston, was timely, fast, courteous. He was concerned about my request to have my sofa cleaned and checked with his supervisor who said it was not appropriate based on the type of fabric. He checked each room with me to see if I was satisfied. The results were very good.

Report a concern   June 30, 2021 — Rated 0 out of 10 by K.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy who came to clean my carpets was tired and unprofessional. Didn't even have a pen and we had to borrow one from my 8 year old daughter and the carpets didn't come out clean as I expected.

Report a concern   June 30, 2021 — Rated 10 out of 10 by Joyce Coleman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My Carpet is so Clean it almost sparkles. NOW THAT'S CLEAN.

Report a concern   June 29, 2021 — Rated 10 out of 10 by Billur Burke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the environmentaly good products. It dried the carpet really fast and no smell in the house. They are all pet friendly products

Report a concern   June 29, 2021 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There is no better way to clean carpets. I have been happy with Zerorez for ten years. The customer service people are friendly and helpful and the technicians are great. My carpets always look and feel brand new every time!

Report a concern   June 29, 2021 — Rated 10 out of 10 by Kenneth hagger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer services is great. Deals are Great. The results are great

Report a concern   June 29, 2021 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great. Pet stains are gone. The technician was so courteous and professional. This was my second time to use Zerorez and it won’t be my last.

Report a concern   June 29, 2021 — Rated 7 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

well you guys have been doing my house for several years now... skipped last year. i normally do 3 rooms + another room for 99+30. this year i was upcharged 300 for my "rug". this has never been the case. your worker did give me a discount but i went from $99 to well over $300. Quite a shock

Report a concern   June 29, 2021 — Rated 10 out of 10 by Kristin Baker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Everything looks fabulous, there's no chemical fragrance smell in our house and the stains are gone!

Report a concern   June 29, 2021 — Rated 9 out of 10 by Dixie Hunter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet is clean and dries quickly. However, the spot I called about is still visible, although if one didn't know it was there, it probably wouldn't be noticed.

Report a concern   June 29, 2021 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a good job.

Report a concern   June 29, 2021 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was quick and the floors look better.

Report a concern   June 29, 2021 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic
Good communication
Good service

Report a concern   June 29, 2021 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very impressed at how well the process removes stains. The spot remover is excellent.
The technician on 06/26 , Saturday did a fantastic job cleaning the carpet.
I use the service regularly and the technicians have been good.

Report a concern   June 28, 2021 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reasonable prices.

Report a concern   June 28, 2021 — Rated 9 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, thorough and courteous representative.

Report a concern   June 28, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

would not like to have Austin if I use you again

Report a concern   June 28, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Darwin was very thorough and good.
The rugs came out great - fresh smelling and looking.


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