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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and prompt. Tech was fantastic, he was so sweet and personable.
The techs Jacob and Nathaniel were exceptional. They cared about getting the stains out of my carpet as best they could.
I also like that the carpet dried extremely quickly.
PS I do have a question for a supervisor. Please ask someone to call me Phone number removed. Thanks!
I felt like the extra charge for bacterial treatment was just a way to upcharge the customer from the standard rate.
Gentlemen was polite and did a good job
Great service, it was quick and they did a great job as always!!!
Quick and thorough. The man was super friendly and did a killer job on my stairs. 🤘🏼
Great service
My technician was so helpful and informative! He was courteous and kind! My carpet looks brand new, thanks to the cleaning from Zerorez!
Great cleaning and the technician did a great job.
Technician was very polite, punctual, quick, and did a great job. The carpet needed replaced years before I moved in 6 years ago, and I had no hope of ot looking good, but he made it look amazing. Honestly I made the appointment with thoughts that it was just a waist of money, but an invoice is what the landlord wanted so he was going to get one. Now I wish I would have called them when I moved in.
Thank you so very much. I just wish I could remember the tech's name because I want to make sure he gets credit for the job done and for his great customer service skills. Don't let h go
Now days it is hard to find good workers and he is one of the few.
Sincerely,
Diana Miller
Professional employees and great end result!
Professional employees and great end result!
Charge less for pet odor treatment
Jose was great! Quality service.
Great professional service...great results.
The professionalism of the technician who came to perform the work, the customer service that I received when making my appointment and the quality of the product(s) used to clean my carpets.
I have used Zerorez for several years and always very happy with their professionalism and quality. This was the first time to use them for air duct cleaning and I'm so pleased again with their service.
Carpets look great, technician very professional, courteous, and efficient. Price reasonable
Awesome job and great service representative.
I was allowed to leave the house being cleaned while he cleaned it. We had moved out of the house already.
The fact you don't use chemicals for carpet cleaning
The fact you use no chemicals
I have used Zero Rez many times and have received great service on all previous occasions. However, this time was very different. I attribute this strictly to the representative and nothing else. He was very arrogant and unfortunately, this came across in a very offputting way. First, he showed up 20 minutes prior to the scheduled window which caused me to have to rearrange my work schedule. When I mentioned this, he said "well, I can always leave". Then after he came in and I asked him about the length of time it would take to complete the job, he said "I'll be in and out of here in less than 10 minutes." When I said that seemed very fast and that I had never had anyone complete the entire job from start to finish in 10 minutes before, he said, "well, you haven't had me before." Well, the total time was more than 10 minutes but it was fast. It makes me question whether or not he actually cleaned the carpets as I did not stand over him and watch. When he told me he was finished, I had to get towels to clean up pools of water left on my wood floor leading into the bedrooms he had cleaned. He just stood there and watched me clean it up which I also thought was a bit rude; I would have thought he would have said something like, oh, let me get that. Additionally, the tracks of dirt he left throughout the house on the wood floors from his wet shoes and from the hose, made a huge mess of which I was of course left to clean up. Overall, my rating for this time around is very low. But again I chock it all up to this particular representative since I've never had that type of service in the past.
Cleaning services and products were above excellence.
I liked that the employee was nice and on time. He was willing to help with questions and even did more work than we asked him to do.
Terry was so efficient,professional and personable. He is an asset to your company.
The carpet looks terrible now....much worse than before he came. We have big stripes of clean carpet where he took his time, then rows of different levels of dirty carpet where he just wished over it. It's a mess now. First name removedPhone number removed426
This last service was way better than the last time Zerorez cleaned our carpets and floors. Last time, the tech was so much more focused on upselling my husband on additional services that he really did not clean the carpets well and the additional services were performed poorly. This time, the tech did an outstanding job and went above and beyond what I expected him to do.
Effective and efficient
Joe was such a nice guy. He did a great job getting our carpets cleaned. We would highly recommend Zerorez to our friends!