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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Terrific cleaning, Informative and professional technicians
First time to use Zerorez. Service was professional and able to get all stains out of carpet. Will definitely be a return customer. Excellent service & outcomes.
No chemicals, dry’s fast.
Very friendly and helpful technicians and reasonable prices. I also appreciated using a Christian based company (heard about you on KLTY for years).
Great all the way round
The great customer service and knowledgeable cleaning technicians.
friendly and knowledgeable
Punctuality, the service personnel arrived on time, was very courteous.
Efficiency, he went straight to work and was done quickly.
Knowledgeable, answered my questions with confidence and was very informative.
I was 100% satisfied with the service, my carpets look and smell amazing. Thank you.
Professional and accurate information provided! Services were in time as agreed
The serviceman was professional and did a good job overall.
Scheduling was easy, serviceman was here as scheduled and was very courteous. Did an excellent job.
I spent $350 to have my wool rug cleaned as it had pet urine stains and smells. The stains and smells are still present. Very disappointing
The carpet does not look any different then before it was cleaned.
Your people are great!
You all do a great job !
Great service with Spencer' !! Thanks
Technician was great, knowledgeable and thorough!
They are good at explaining everything, very thorough, efficient and our tech was also very kind. And very tolerant of our 8 year old son watching, talking and asking questions.
Hire technicians that are willing to do the work that is necessary to get the floors clean and not make excuses.
Cleaning without harsh chemicals. Your techs care about the work they do and work to make their customers happy.
The service was awesome. The person who came for service was very polite and did a great job.
Technician was excellent -- the service was excellent -- and our furniture looked amazing! The process could not have been simpler or the service any better. Thank you!
Guy didn’t move furniture or lit foam block under anything. He was very lazy and didn’t seem to want to be employed
Residue free carpet cleaning.
Always excellent cleaning. Knowledgable techniciaans.
Quality work, very competent and friendly service professional (Spencer) and promptness.
Your technology/product removed years of some very bad stains in a white carpet!! Just amazing! Also, the young man who cleaned our carpet explained everything and was so respectful! Impressive! We were grateful and thankful!! 👏🏻🤗
Price is affordable. The technician I had was very courteous and professional
1. The carpet was very wet when technician left. So wet it soaked my socks when I stepped on the carpet to pay him. When I mentioned it, he said to turn the HVAC to 70 degrees to aid in drying. 24 hours later carpet was still wet. If the water is supposed to attract the dirt, and the water was left on the carpet, then it seems the dirt is still there.
2. I watched the technician use the wand. He was going so fast, it does not seem possible the wand could have picked up the water/dirt in the carpet. The great advantage of professional carpet cleaners has historically been the amount of suction the larger motor in the van can deliver (when compared to do it yourself cleaning systems). But to apply the suction, the wand needs time to work and pull cleaner and debris from carpet... at least that was my understanding.
3. I thoroughly vacuumed all carpets before technician arrived. It took me over 2 hours to vacuum 5 rooms, stairs and walk in closet. Technician took just over an hour to clean. I appreciate efficiency, but also wanted the carpets deep cleaned. I do not feel the carpets were well cleaned because there was no extra attention given to carpets under the table or in the family room - areas I mentioned would be especially dirty due to young grandchildren and our pet. And because the carpets were so wet when he was finished.
4. The website states technician will wear foot coverings. He did not.
5. I vacuumed the carpets after they were dry and pulled a notable amount of sand, dirt, dog hair out of the carpets. That was disappointing because I expected a deep clean to remove these items from base of carpet fibers. No one had walked on the carpets between the shampoo and my vacuuming. This was especially disappointing because I’ve had Stanley steamer clean before and I’m sorry to say I had better results then.
6. I was asked to sign his phone - thought it was for the credit card. Then he told me it was my sign off on an inspection everything was completed. I did not walk through and inspect because the carpets were so wet, I didn’t want to step on them. I’m not sure what the purpose of the sign off was-and could not read it on the small screen.
This was my first time to use Zerorez, and sadly it was just a disappointing experience.