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based on 83501 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looks very clean and I'm glad there is no soapy residue. The technician was very helpful.
Love that your product is non toxic. That is so important to me and a big deciding factor in choosing zerorez in the first place.
Our technician, Ricardo, was excellent! So professional and did an amazing job. For that reason, zerorez would be my go to in future and I would recommend zerorez to everyone.
Armand was professional, friendly and did a great job.
I give you a 5 star.
Very courteous, great job all around!
The work and worker were the best.
Work slower and more thorough
Unbelievable job removing the terrible stain! Our carpets look brand new! Our technician was excellent and nice. Jamie M.
Technician was prompt and efficient....job was done in record time....I like that the carpet
feels clean and not crunchy as it so often does after chemical cleaning.
We were very pleased with the way the carpets looked after being cleaned. The service man was very thorough. I think the cost of the "biological treatment" to treat a few pet stains seemed excessive - $60 per room. This plus the oversized room charge on 2 rooms about doubled our cost estimate. And I would have preferred the carpet protectant to have been sprayed in my den, but the service man didn't ask and sprayed it in our bedroom. Overall we were happy with the job.
Employee did;
1. Not bring grout sealer and it required a second visit.
2. Not protect our carpet vs wet shoes or dirty hoses.
3. Not not bring a good working machine as it sprayed out the sides 3-4’ onto our cabinets and into our living room.
4. Went up on slightly $$$ on a quote that was only days old.
5. Did not have an understanding of grout sealer warnings and dangers as he did not advise us to raise our windows for fresh air and did not use PPE as advised on the product can. Additionally there are better application methods (same product) that don’t require leaving the house open to air out and re-cool your home hours later.
6. Left our floors wet and after they dried left a white residue by the baseboards which required us to clean.
Train your people better and offer some type of compensation when things go south.
Friendly guy who was very professional and knowledgeable. He did a great job and cleaned the carpet in a timely manner.
Carpets were extremely dirty from previous home owner & they made the carpets look phenomenal. We have used them before & will use them again
Yes wea very satisfied.
I thought the tech did a great job.
Service was quick and thorough
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Very prompt and knowledgeable. No harsh chemical odors. Technician was very good.
The work was very good. The results good also, but I was blindsided by your invoice with a suggestion for a tip.This was a total surprise. Other services do not ask for a tip. It put me in a position that if I did not give a tip(which I did) I would be unkind to the technician. Therefore
next time I have a service call from you I will ask that you cross off the tip suggestion from the invoice and will inform the technician as he arrives that I do not intend to pay for a tip.
I suggest that you pay your employees good wages so you do not have to ask for help from the customer.
We really enjoyed the technician. He was very helpful and glad that we got the pet sanitation. Our carpets look like new and they are at least 15 years old! We do vacuum often though because we have a chocolate lab and they shed. At least every other day! The dark areas around the edges of the rooms actually came up also! So that was a real blessing! Thank you Zerorez!
I wished yo have seen more of a different, and was price on the high side.
You did a horrible job on my carpets
I called and then sent photos
I called to reschedule an appointment and the manager informed me it had been too long
Worldwide pandemic of not
Your response was too long
So I would not and will never again recommend your services to anyone like I did to my friends
In the past
Name removed
The guy who cleaned my carpet did an awesome job. He completely got out all of the pet issues that were in the carpet making it look like new. He fully explained the process and made sure his work met our expectations. This was an awesome experience.
Did an excellent job of cleaning the carpet.
Technician was very professional. He informed me of what I needed for my carpet. The carpets looked amazing afterwards.
The technician was on time, went promptly to work, all the time being friendly and helpful. Carpets are very nice and clean. It did take a little longer to be completely dry (24 hrs) but now all is good.
Jose was AMAZING!!! Very professional!!!! Thank you!
Your service man was on time and very good. I have used Zerorez at a private preschool we owned several years back. Not having harmful chemicals was very important to me.
Great service, friendly, polite technician.
I appreciate that Zerorez does not use any harmful chemicals on my carpets and floors. Mario was awesome, knowledgeable and offered many great suggestions to ensure the longevity of our carpet and tile floors.