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based on 83498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service
Always great service!
Great customer service!
he was a great worker.
Attention to detail & striving to make the homeowner pleased
Service representative’s knowledge & kind demeanor
Keeping appointments On Time
Showing up on time & letting me know if the service man was running behind
Friendliness of the staff on the phone
All in all, a professional, caring, excellent company
Show up when you say you will. I received a call saying the tech would arrive at 3:20pm and he showed up at 4pm. I asked him if he got lost and he said no. He said he was driving around because he was never informed I had confirmed the time. Obviously there are communication issues within the company. Also, I called at 3:50pm to inquire if there was an issue and the lady put me on hold for 10 minutes. She never returned to the call so when I saw the van coming down my street I just hung up.
How clean and quickly it dries
This was a professional, thorough cleaning and technician was very helpful in making everything look as new.
Thanks Zerorez!
Technician was prompt. I was advised of his approximate arrival. He was friendly and knowledgeable about what type of carpet he was working on. He was careful with handling his equipment.
Ease of making on line appointment! Quick and efficient service. My carpet is renewed!
Very professional
My technician was very professional and completed high quality work. I was very pleased. (He even helped my mother in law unload her car!)- I can tell they go above and beyond to ensure customer satisfaction. Will be using them again.
Very knowledgeable, kind, professional, experienced and efficient. System didn’t leave any residu, so my carpet isn’t crunchy!
I like the more natural aspect without chemicals
The services are great! The service person was so very clear on what he was doing. He did a wonderful job. I had another company clean my tile floors and was not pleased. Can't say enough about the job Zerorez did! Thank you
Consistent and great value.
Fast and professional’
The thorough work by the technician.
Im waiting to recieve my 2 rangers tickets with my recent carpet cleaning. Thanks
The services were easy to schedule, the communication regarding arrival times was great, and the technicians were great.....respectful of our time and home, thorough, and very personable. They clearly enjoy what they do and are excellent at their jobs.
The services were easy to schedule, the communication regarding arrival times was great, and the technicians were great.....respectful of our time and home, thorough, and very personable. They clearly enjoy what they do and are excellent at their jobs.
Fool me once, shame on you, twice, shame on me. So, shame on me. Our experience is that Zero (the score they get from me) consistently uses the old bait and switch and does everything possible to not honor the scope of work and price you receive when you make the appointment. Up-charging is the Zero’s business model, so buyer be wary. This is the last of two times we have used Zero. We had a bad experience the first time. The experience was so bad, in an attempt to satisfy us, Zero gave us a coupon for $50. Emphasis on “coupon”; a refund is what Zero should have given us. We booked their forever-being-offered “Bait” special. Three rooms for $99. We scheduled Zero to clean our master bedroom and game room. We agreed that our game room would equate to two rooms in size. We agreed to pay extra for two step-in closets in the game room and the master closet. During the phone call to schedule and define the scope of work (SOW), this was all explained to the call-taker. We agreed in advance to pay their additional charge for the mast closet for a total of ~$128.00. When the service rep arrived, the price and SOW changed. We were told that the call-taker person had entered a different SOW that only included two rooms (master & game). How this could be since we had booked the standard three-room Bait/Switch deal, I don’t know (the deal includes three rooms, not two). We were very specific when making the appointment and this was not miscommunication. The service rep was nice & polite, but also immediately went into up-sale mode. Offers for "deep" cleaning, odor treatment, etc. were pitched. We did not hire Zero to lightly clean anything. What is the deep clean about? The rep would not clean what we agreed to when we scheduled the appointment. He insisted in up-charging to clean the game room (which we had already agreed counted as two rooms of the $99 three room bait deal). He wanted $25 each for both, game room step in closets that are nowhere near master closet in size. This nickel & diming frustrated and upset us. The service rep kept pointing to the work order, which was wrong. He was basically blaming the person who made the appointment. The rep never once tried to call the office for clarification or to resolve the problem. Of course, this is substantial proof that this is all a bait/switch from the get-go. The rep did not want resolution or a satisfied customer, he just wanted to stick to the business plan and upcharge us. We ended up calling the Zero office for resolution as the service rep began his work. The person that answered the Zero office phone apparently did not care about their customers. The person in the Zero office was not able to resolve the problem. This of course begs to question why they answer the phone if they are not empowered to help customers. Anyway, we were told someone would call us back right away. We expected a call back and resolution before the service rep completed one of the rooms. We wanted this straightened out before the service rep left our home. The service finished and left. It’s been over 24 hours since the service rep left our home, and we still waiting on a call-back from the Zero office for resolution. 100% proof the customer does not come first for Zero. Disappointingly, the rep beat us out of an additional $15 for the game room. But, of course, upcharges are, was and always will be Zero’s business model. Buyer beware. Even before the doorbell rings, please know, you will receive nontransparent pricing, nontransparent work scope, and upcharges at every turn. No one in the Zero office will even call you back about a problem. Our second time dealing with Zero was an egregiously offensive experience and it has nothing to do spending move money. Its about bait & switch and a business model meant to be deceptive from the start. Next, I’ll likely give Dalworth or CemDry a try, but again, same on me!
I have had your services three times and have always been very happy with the results, this time was no exception. My floors look almost new, the technician was very professional and friendly and I would definitely recommend Zerorez to my friends and family, thank you so much.
They job is completed in a timely amount time.
Profeesional and do a good job
Carmen qwA QUICK AND EFFECIENT. We hope she can come next time we need her.
You get the job done quickly and thoroughly with no chemical smell, and all of your technicians are friendly and professional.
Marcus was so friendly and professional. I showed him the high traffic areas and trouble spots on our carpets and he worked extra on them. I’m very pleased with the results and will use Zerorez again!
The technician was timely and did a great job!
My white, 27 year old wool carpets look amazingly good. And they dried quickly. Technician did a great job and even touched up a couple of stairs. I consider my dollars to have been well spent.