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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My floors are clean, and the staff was professional and friendly.
SERVICE WAS GREAT!
The small pet spots that we paid 750.00 to fix are now large pet spots and our brand new carpet is now ruined. I could have done a better job letting my 4 year old fix it. It looks like he used way to much liquid which allowed the stain to spread instead of pulling it up.
This is not the end of this issue
I have referred 2 people and given your number Syndi Reding Joan ables
You did all the upstairs and staircase so I didn't go and look at it until it was dry. You said all the spots came up - I found 1 very noticeable stain and 1 or 2 others that also didn't come up. I took your word that it was clean and unfortunately I was misled. I should have known better than to trust without verifying but I wanted to make sure I didn't mess up the cleaning by walking on carpet that wasn't dry yet. I was told that everything came up and the carpet looked brand new. Overall the job was good, but the main reason I hired you was to remove or at least lighten up those spots. I understand spots don't always come up - but please don't mislead your customer by saying they all came out -- such a disappointment.
Charge too much for an inspection. Inspection should be free
The technicians both on the phone and who performed our service was very knowledgeable, polite and thorough. We received many calls to remind us of the service appointment and the technician arrived within 10 mins of the window quoted. We would definitely recommend for air duct cleaning, and will have our air ducts cleaned by them in the future.
Service is excellent, very professional and efficient. This is my third time to use them and I would highly recommend them.
Method of cleaning my carpets is wonderfull
My carpet is about 8 years old. Now it looks like New! I will suggest to friends & family to have Zerorez clean their carpet!!!!
The young man that did our cleaning did an AMAZING job!!!
I do want to speak to someone about the man that was in my house.
Phone number removed
No chemicals or odor
Service was great and my carpets are clean
The concept behind their cleaning is awesome and so is Randy! Thank you!
Tech was very friendly, took care to do a good job. Very pleased.
Knowledgable and courteous technician. Jacob was great.
Knowledgable and courteous technician. Jacob was great.
lower price for rug cleaning
Flexible scheduling, respectful technician, prompt service, good price, excellent work.
Technician did excellent job , very impressive
The technician was wonderful, polite, and professional. He was very informative and through in his duties and interactions.
On time, good technician, reasonably priced. Carpets look good.
Excellent customer service - job well done! Thank you!
Your staff. Excellent.
Excellent!!!
Loved the service rep! He was so friendly, yet so professional. He did a great job!
I have used zeroRez at our home in Carrollton Texas as well as now in Forney Texas. I will not be using your company again. I hate to be up sold and be put on the spot. I realize that you have your employees do this but it is quite frustrating to have a your quote increase by $120 for what you thought you were getting. Your pet treatment information is very deceiving in the fact that it is a small area for $75 as that was my main objective was to have my house treated for pet odor.
Very professional and friendly individual. I explained what I needed done and was told what my.options were and how much it would cost. Very pleased with the end result.
The employee that came was polite and friendly. Did a great job.
Cleaning job was professional, on time service, smells great after being clean.

Great technician, very professional, and did a great job!