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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very disappointed
Jeremy was excellent! Very professional and thorough.
Product cleans good and left a good scent
Our tech Jeremy Campbell was very good at his job.
Professionalism, result.
Our technician was Rolando Castillo. I have been a customer of Zerorez for over 12 years and Rolando was the best tech I've ever had from your company.
While paying attention to the details, he was very fast in his work. Rolando was helpful, friendly, and asked whether there were any areas of concern and if he could answer any questions I may have about the process.
I can't say enough about his service. I will make it a point to request Rolando for my next appointment. Kudos to Rolando!
Technician was thorough. Carpets are clean.
Always excellent work and good customer service.
The representative was very helpful.
Easily scheduled an appointment online, service providers showed up within the first 30 minutes of the 2 hour window, they were very professional, did what I asked/didn’t try to upgrade or sell more, job was above and beyond what expected (had stains I thought were permanent but were gone), finished the job reasonably fast, AND finished with clear instructions and easy payout. Highly recommend!
Don’t see a huge difference in my carpets.
The technician did not do a good job in cleaning my carpet. He did not bring all the equipment inside my home to clean the carpet. The technician arrived at 8:56a.m. and at 9:32a.m. he was finished and had emailed me the invoice. This thirty-six minutes time frame included bringing in the equipment, cleaning the carpet and taking the equipment back out. This included cleaning three rooms and a hallway. This was the worst cleaning I have had with Zerorez. I have used Zerorez for several years and I have never had this poor quality of work.
I've used many carpet cleaners but never very satisfied with their work. First time using Zerorez and I was 100% satisfied with the end results!! My carpet looked brand new, smelled fresh and it dried quickly. Also, the young man (Jessie FW location) who did the work was knowledgeable, polite and friendly. Those other carpet cleaners will never hear from me again!!!
I really would not use another company, I do not believe. C. J. did a very fine job and I believe that he cared what he was doing. He was polite and also congenial and enthusiastic about his company and I am, as well. I appreciate your environmental concerns.
There were two Persian type throws that he would not clean. The carpets, I do not believe are that valuable, so I was disappointed that they were not cleaned. Otherwise, all was excellent.
I am very handicapped and one of my throws is still rolled up. It is the large one and I have worrisome thoughts about what to do with it. One I could handle and I am using it but the other, I cannot handle and the person who helped me vacuum before he came, does not want to put it back over the clean carpet, so I must find someone else to do it.
I think everything went well.
I thought the house would have some sort of fresh clean smell but it didnt have any smell at all.
No chemical cleaning. Quick service always professional
Always a great clean and great customer service - the call center rep kept me informed of my arrival tech - and my tech was very respectful, polite, kind and did a fantastic job.
Tech was polite and efficient. I love that my floors / furniture dry so quickly and feel so good.
Great as usual!
Very thorough job completed in a timely manner by a professional technician named Keith.
Very Professional Tech!! Explained everything. Didn't try to push products down your throat that you needed more. Very quick and thorough!
The TECHNICIAN WAS VERY PROFESSIONAL !!
Randy did excellent work. told each step asked for our feed back franchisee material
Good job. Very efficient.
Fabian did an amazing job on our 20 year old carpet. He was professional and quick. We are very happy.
Easy to set appointment and cleaning time is quick. Most of my service guys have been great. Dexter did a good job!
I like every. Mostly the friendliness and sheer knowledge of your technicians.
You are on time. Professional. Explain. Up front and the results are great
Very Courteous person that came to my home.
Very efficient and friendly. Carpets look awesome!
Quickness and efficency