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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet had stains in two places after cleaning, requiring a return visit to remove them. The carpet protectant was sprayed so heavily you could not push the vacuum cleaner forward when vacuuming. It had/has to be pulled backward. Multiple calls requesting to speak with a manager were not returned. In frustration, a stop payment was instituted on the check rendered for payment. We now will not recommend Zerorez and have no interest in further service or damage to our carpet.
Technician is hands on, explains the service you’re receiving.
house spotless clean and fresh smelling. stains gone from carpet
Professional, quality, knowledgeable
Amazingly clean. Didn't realize that my carpet was that color.
The service is great, the technician was on time, friendly, professional, and did a great job. It just didn't quite get the smell out like I was hoping it would. But I'm dealing with pet odors so I understand it's a tough thing to tackle.
You provided great service as always from for a repeat customer.
No chemicals! Safe for pets and children!
Availability. Promptness. Communication. I'm waiting to see how the rugs are that went to 'the factory" for cleaning for a final assessment.
The price you gave me over the phone was $394.oo but after the work was completed the price was $ 697.13. Name removed
Job not finished
The professional way the tech handled the carpet and made it look like new. I would strongly recommend him to anyone.
Effective
Great job, no mess!
Past customer
The technician Jerome was very nice and explained everything he was doing. The carpets look really clean and overall I am very pleased with the service.
Everything thing came out looking new.
fast service
Great service
Showed items with black light
Chemical free, customer service oriented. We have used them several times and the carpets always improve after each application
Great service, technician was great.
Good service, good job!
No chemicals or soaps. Courteous technicians. Affordable. Great job!
No surprise pricing
Sent a poor performing technician to do my carpet cleaning. When I made a complaint for repairs- the same technician showed up again. He defended his work and argued that we should have spent more money on buying a cleaning agent. We’ve already purchased protectant for this very carpet!?!?
He left a mess in my main living room- he made a small spot, a much larger spot and then left. I emailed the office twice about this and no one replied.
Name removed 300 Parakeet Drive in Little Elm, TX, 75068.
Excellent cleaning. From scheduling appointment to cleaning of carpet staff explained everything. Received e-mail and text messages concerning appointment.Even notified by technician even before my schedule time that he as running 20 minutes late.
cleaning.
Zerorez did a great job, the young man that did the work was very thorough and professional.
The professionalism. The technician was well prepared and efficient
Very knowledgeable
Your employee was very thorough very courteous and very professional.