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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no surfactants. very professional
Lack of harsh chemicals
Joseph
He is so personable and knowledgeable. Zero Rez because of Joseph improved our lives. He is an asset to the company. Take care of him.
I’m a realtor that uses ZeroRez often. This carpet was especially challenging with stains and we got great results!
We just had our tile cleaned and it looks amazing. 17 years of cleaning myself and never done professionally.
Helpful and knowledgeable
My technician was wonderful, professional, on time, and curious. Thankful for my experience and because of him will definitely book again.
The tech arrived on time (maybe some minutes early) and went straight to work. He cleaned the 3 designated rooms and showed wonderful results,
Excellent service, courteous workers, reasonable prices
Loved the technician and how clean the carpet is.
Well.. admittedly the guys showed up an hour after the window of time I was given for their arrival. It was EOD so I almost expected it- one job runs long, causes another job to run long, and by 5pm you’ve lost control of your schedule. Been there.
My couch was disgusting. Water marks, pet stains- you could smell it from the next room over.
Had heard about zerorez on the radio (105.3 fm), figured there was no way it was worth the money (I’m a skeptic at heart) but I also didn’t have “new couch” budget. The gentlemen were professional & accommodating- heck, I even liked them. Saw them tending to every nook & cranny of that god-forsaken couch, with careful attention on the areas I pointed out as being particularly rough.
Today my couch sings (as a matter of speaking). No discernible smell- a couple areas we couldn’t fully buff out, but altogether I feel like I can probably squeeze a few more years out of it. 100% worth it. All the best to the gentlemen who did the work- appreciate y’all.
Professional prices upfront
Nice clean carpets.
Prior to the appointment, I verified through the Zerorez receptionist that closets were included in the carpet cleaning quote. I was still up charged for closet floor cleaning. There are two closets in the bedroom that was cleaned I expected that the smaller closet floor would have been considered part of the room.
Additionally, there is a very small area off carpet between the two bedrooms that were cleaned which was considered by the tech as a hall. I was also up charged for that. The bedrooms that were cleaned are both full of furniture with just walkways exposed for cleaning however, this tiny strip of carpet between the rooms was not included in the price. This is the second time I have used Zerorez in Texas and both times I was up charged for different things. My previous experience with Zerorez in North Florida was far superior. So much so that I referred them out to several friends and family members in that area and they all used them multiple times a year. At this point, I can not refer this franchise to anyone here. I will look elsewhere for my next carpet cleaning or tile cleaning. Question; does the technician get more money for up selling or adding cost to the original quote? It absolutely seems that way with this franchise. N
Price negotiation is a complete scam, service tech did not perform agreed service. called to discuss with management after on hold for 15-20 minutes and was informed i would be given a $50.00 credit on next service. Business model is not good for consumers.
Technician did a poor job and did it so fast unlike previous staff. When asked I will pay from my phone, he refused to leave my media room and waited there. It made me feel unsafe. That made me feel unsafe…he was asking for cash as tip for such a bad job.
Dexter was considerate and hard working. He left my house clean and in order. Great job!!
The carpet looks wonderful and I like the fact that chemicals were not used.
Professional and timely
The service techs were so polite & eager to
Do a great job. They absolutely did. 5 star quality!!!!
Based on the age of the carpet, and amount that had to be cleaned, I had low expectations. the Zerorez cleaning did not even meet those low expectations. 1). In most rooms, there were lines in the carpet left by the alternate pushing and pulling of the cleaning wand. Using my vacuum cleaner did not help. I had to rake the carpet to get it back to a consistent smoothness. 2) in the family room, where the carpet was especially dirty, when done, you could see clear lines where the wand cleaned, and where the wand left stain in the carpet.
Overall I was not pleased with the results.
Name removed
3904 Laurel LN
Bedford Tx 76021
Phone number removed
The technician was very knowledgeable and efficient. My carpet looked so nice after the cleaning.
Good customer service and technicians arrived ahead of schedule and did a good job.
Great customer service and the carpets look fabulous!
On time, no mess. Cleaning took care of traffic areas better than I expected.
The technician was great and he did a great job!!
The two guys were very professional, carpets and furniture look great.
Your workers were great but your prices, particularly for pet stains, smells/smells in carpets is outrageous!
Did an excellent job cleaning my carpet. Technicians were very polite and professional.
Great, quick service. The tech was exceptional - super helpful and informative!