What our clients think of us!

your representatives made sure my needs were taken care of, were courteous and efficient

Carpets come out clean. One thing you need to do is train your technicians to not ask to use the restroom at homes.

Your technician was discourteous and unfriendly; he clamed he is one of the manager.
I ask him to clean under the sofa; he give me a lecture first, that I have to let him know a head of time.
I did not tell him to move a plant in one of the room, (was on wills on floor) and he just worked around it.
Does a person have to be there in every room and tell them what to do?
What can one expect from the rest of your workers, when a manager is this rude?
To bad, because I liked the finished work.
But I will not put up with rudeness in my own home.
They have to learn to be more pleasant and courteous to costumers.
Regards,
Eszter Szegi-Last name removed

Carpet was clean without feeling stiff

Technician was great and the job was thorough and qick. Also arrived on time for appointment. Cant rate higher because I have not used anyone else and have nothing to compare to.

everything

The technician was knowledgable about the products and services. I also like the fact that the service requires no harsh chemicals.

My tile cleaning did not come out very well. Grout is still dirty in places, and floor feels oily after this mornings shower.

Very good service with no pressure to buy more products

Not much. The operator was a ver nice man, efficient but friendly. Thnks

Technician wear shoe covers throughout whole visit, not just once he starts the cleaning process. Did not like the big hose tracking dirt and leaves in the house. Also technician did not clean it up afterwards.

I like the way the carpets look and feel. The technician was great, Luke, and he did a spendid job on rust stains. This was the third or fourth time we've used Zerorez, and will probably call you again in the future!

No chemicals or funny smells left in the carpets.

I was very pleased with the cleaning of my carpet and tile in my house but I was not as impressed with the results of the carpet/upholstery cleaning of my car. Maybe they should have had my car moving out of the garage and that would have helped but over all I am very pleased. The guys were super nice and we will have zerorez return for our future house carpet and tile cleaning.

A bit disappointed this time: tech didn't get two stains out after he just finished showing us several pics of a couple of horribly dirty homes he just finished with. Our stains were tame compared with what he showed us! Then he was supposed to treat the whole family room so it's odd these two stains didn't come out. At one point! He sprayed a stain and then rubbed it in with his food - yes, his shoe was on. Wasn't impressive.

The techs were clean cut and polite - Luke and his partner were excellent. Since I am a first time Zerorez customer, they took time to answer all the questions I had about the service.

The bids to clean my area rugs were at first almost $1500, later, the technician said he'd clean all for around $643. When they left, I looked at the ad in the newpaper and it said "4 rooms of carpet cleaned for $99". I am wondering, what could be the difference between cleaning 4 area rugs or cleaning 4 rooms of carpet? Interesting that it was soooo much more money than I thought it would be. You can call me or email me.

The carpet looks amazing now!

Your carpet cleaning was excellent! The after care regarding my Cleaning Kit I ordered was sub par. After waiting 2 weeks to receive it I called a total of 4 times before I could get a manager on the line to enquire about it. I was disappointed in the amount of cleaner vs cost but hopefully it is as wonderful as claimed .
Regards,
First name removed

It was just very expensive and most of the stains we had were still there, but overall the cleaning was good.

Jamel, was very helpful and did a wonderful job on our carpet!
If I ask him to do extra cleaning in certain areas he did!

I really thought I would have to recover by sofas since they were so soiled, however Joe Vasquez worked his magic on them and they are like new! My carpets came out well also. The grout on my kitchen floor was cleaned and i thought it was dark grey and now it is light beige-what a dramatic change!! Next time you come out(and i will use you again) I will request Joe as my tech because he was so professional and a nice young man also. I really do believe the ads on the "Jodi Dean & the morning team". I use to clean my own carpets-not anymore! Other companies cannot compare with your service and product. Thank you so much.

I like that there are no chemicals. Service is always good.

I chose Zerorez based on the advertisement I heard on radio station WRR 101.1. After the service man applied the pet urine removal, the scent was very good smelling. He was prompt, professional, efficient and friendly. The carpet was completely dried within 8-12 hours and I'm quite pleased with the results.

The employee who cleaned the carpets was very professsional looking and very professional in his manner. The overall process was not very inconvenient at all. My first impression of the cleaning system seemed very effective. "Time will tell" if the system truly deep cleans carpets without adding to wear and tear to the fibers.

Brad came at the appropriate time neat, clean, very polite and got to work immediately. the carpets are marvelous to look at, considering what they looked like before. They look new again.
My only concern was the price structure. What was quoted as a special at $89.00 for three rooms ended up costing me $142.22. I was not told about the fuel charge. One extra hall cost me $35. I may be overreacting, but it just was much more than I expected.
bottom LIne, I am very happy with zerorez and will recommend you again. I do think you should advise customers about the price structure before sending a representative.
Phil Last name removed

I heard the advertisment on the radio for the special that was running for x amount of rooms at a certain price. So I asked what it would be with tax understanding that the game room we have might count as two rooms as she stated. She didn't ask me if we had stairs we wanted done as well and I didn't think to add that when getting a quote. But that was fine as I was told it was $5 per step from the technician that came out. Then he told me in order to get the stains out they make this special solution and quoted me a price that was nearly double! So I called my husband to see if we could afford $500 plus dollars. After going back and forth we went for it and turned down the $700 plus quote to get the resistant solution that causes liquid to bead up verses being absorbed in carpet. We just couldn't afford it. I wish the lady on the phone I booked with mentioned that if there were stains they charge additional money. If she did then I would have imediatly known we would have had to go with that due to pet stains and gotten a much more accurate quote to fight the stains. So it felt like the advertisement was a little decietful because they don't mention when you make the appointment about the possible upgrades, ask about stairs, mention that if you have bad stains it would be an additional cost that is much steeper in price. Because if I had realized that I would have said thanks but no thanks because we can't afford it. We were having company the next day so we were in a bind and didn't have time to rent a carpet cleaner ourselves like we had done many times in the past. So after our carpets had dried I noticed after paying the extra money to fight stains that there were still a couple of them left in one room. I feel like if you want to make it up to us you can send out a technican one more time to work on those stuborn area's in the one room with no extra cost! If it still doesn't come out I would be satisfied that atleast you were willing to send someone out a second time to try. That being said I might use this company again in the future and refer it as well.
Jennifer Last name removed
Phone number removed

The tech's went to an apartment that I manage and left several spots on the small bedroom floor upstairs. They did not call me to say they left them, or to ask if I would like for them to be treated. I did not know until I went to inspect the work. I then had to call Zerorez for a follow up visit which cost me an additional $50.00. I truly believe this could have been done the first time. I'm really not sure if they just missed those spots all together but I'm not happy that I had to call back and pay more.

Technician was very professional and friendly and the wall-to-wall carpets looked great. Unfortunately, one area rug and the chairs didn't come clean with Zerorez's cleaning method. All that needed to be cleaned on the kitchen chairs was the cloth covered seat on each one and the stains were not removed. Although the area rug was treated for pet stains, it still smelled very much like pet urine.

that is the best our carpet has EVER been cleaned and for about 50% of the cost. Great JOb! You have already been recommended to friends and colleagues.