What our clients think of us!

The pricing was not what was advertised, and my representative sold me more than what was needed to clean the carpet. Getting up wall texture over-spray only needed water, not chemicals.

"It's up to you" doesn't sit very well with me when I asked the Zerorez representative what he recommended we do. He's the professional, not me! He's suppose to know these things and be honest with me. When I was I an able get a hold of a trusted professional, he insisted that I'd did been taken advantage of - over-spray is easily removed with just the water, he said. My cost should have been closer to $150, rather than almost $600! $89 and $33/each extra room, was not what I got.

I called Zerorez to express my displeasure the same day my carpet was cleaned, and was told a manager would call me back, but to date, no one has called me back. I think for the misleading bait and switch, it would not be out of the question for Zerorez to refund my costs.

Please feel free to contact me.

Regards,

Name removed
Phone number removed
mlktexas@prodigy,net
Name removed
Phone number removed

Carpet looks like new, really great service. Thank you!

my carpet is clean without chemicals

The technicians were good and friendly. My problem is the pricing seemed random. Almost $300 to clean a kitchen floor. Admittingly it was dirty, but your competitors had much cheaper estimates. I have bathrooms the size of a broom closet. $75 each. The technician said it would cost an extra $100 to clean it properly. I paid $700 for a hand woven, large rug. The technician wanted over $600 to clean it. I declined. Over $700 to clean a lamanant floor. Your prices are too high.

i like that you do not use chemicals. ricky was very knowledgeable and thorough.

The great job they did and the very nice men who did the job!

The end results were very good and the cleaning was quick and efficient

good result...carpet really clean without unhealthy chemicals

speed and the cleaning was effective; our carpet is very light and was pretty soiled

None

You do not use harsh soaps or detergents. Carpet is clean and fresh and feels soft.

The techs did not get next to the walls in all 4 rooms that they did. I also feel that I was mis-informed by the techs regarding the pet stains. I paid a bunch extra to have something put down for the stains--yet it wasn't made clear that the stains would still show up under the UV light after they finished. I should have also been informed that if stains had been treated previously, your process would not get them up. Your process also did not "lift" the carpet, instead it looked matted.

I waited a couple of weeks to see how the carpet looked not freshly cleaned and I am a little under impressed. I upgraded to a couple of additional services to ensure a higher quality experience and the living room just does not seem as clean as the other rooms.

It was not enough to voice a formal complaint, but enough to make me 2nd guess the next time I have a cleaner come out.

Personal courtesy of technician - his thorough knowledge of the process, some very nice clean carpeting after too many years of NOT cleaning it. Great job!

THEY CLEANED THE CARPET AND IT LOOKS ALMOST NEW! OTHER COMPANIES HAD LEFT IT DIRTY. THE SCOTCH GUARD TREATMENT REALLY WORKS!

The Zerorez employee talked constantly on his phone the entire time he was here which was about 2 hours. That told me that his personal business was more important than doing a good job which he did not do. If an item is moved, it needs to be replaced to the spot where it originally was. He did not do that. The dining chairs were left on top of the table so I had to situate them. Other items he moved, he did not put back. He left the entrance hallway a dirty mess which I had to mop after he left. I was not pleased with the tile cleaning as there was a residue left on the tile that I could feel on the soles of my feet. For the prices your company charge, I was expecting a much higher level of service.

I apreciate it's safe for my baby who start crowling.

environmental soundness; spots don't reappear, courteous service person

The employees were very courteous and friendly. They did an excellent job cleaning our carpet without getting it too wet.

I just wish the red marker would have come out but that isn't the fault of the technician.

I like that the carpet does not feel stinky. Also by using hot water I feel that it is more sanitize.

I liked no harsh chemicals. The carpet and furniture are clean and the house smells fresh. I will use Zerorez for my future cleaning needs. The process removed pet odors and stains and was save for my animals.

No soapy residue which is what usually is left when I use my steamcleaner with the store cleaning solutions. I hope to see that my carpet will remain clean for several months.

the cleaning process used to clean the carpets. no residue left, you can actually feel the difference on the carpet versus other company's process.

I liked carpet being dryer than other companies I've used in the past

First let me say that the technician who came to do the carpet was polite, professional, & very knowledgeable. The job he was very good. However the problem I have was the price... I called in response to an add you have on KLUV radio, It states "three rooms cleaned & sanitized for $89!" The add go's on to say "gets rid of pet stains, candle wax, permanent maker, & so on". Because our living rm. was slightly over sized the Tech said it would be $50 more for that rm, even though your add stated you would do an entire extra rm for only $33. The pet treatment was $75 extra per rm,over 50% more then the cost of an extra rm. If it seems like I am splitting hairs you will have to forgive me but it just seems like your advertising is a little misleading. Ultimately I fell the Tech gave us the best deal he could but, it was just much more then we had planned on spending.. I was expecting three rooms for $89 & got three rooms for $250.. Quite a bit more wouldn't you agree?

Quick, informative and couteous!

I was told the spots would not reappear. It has only been 4 days, and I am beginning to see them reappear.

I paid extra for scotchguard and there must be a big mark up on the product, because it sure didn't take much or long to apply.

the technician did not arrive when he was scheduled.

The techs showed up on time, were very nice and got right to work. I think I should have been a little bit better prepared for the price tag, however. I knew that my carpets needed some help, but wasn't anticipating paying over $1000 more than I had budgeted! After the initial walk through the tech told me it would be $1159 for EVERYTHING and it took me a second to think about that, given I had estimated around $200 or so for the job, not knowing how incredibly expensive extra stain formulas are. However, given that I myself had worked on my daughter's room before with enzyme cleaner I knew it was expensive and labor intensive, and I didn't want to do it again myself. So, when it came time to pay the bill, it was $1289--the tech had forgotten to add in my stairs and didn't mention tax. Please don't quote someone a "final price" over $1000 and then add tax on top--add tax at the beginning. I know that everything is priced "on site" but you might want to let pet owners know that certain formulas may run into the hundreds PER ROOM when they schedule the appointment.