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based on 83424 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, efficient service. Priced as quoted, with no upsell add-ons.
your tech di d not show to give me an est on my carpet cleaning job i had appt i only talked to someone on the phone i was told to call back next week so i went with another company.
Prompt,polite and very professional..I have had this carpet for 6 years and zerorez is the only company that has ever cleaned it and it still looks new. Thanks for a great product.
Name removed
Your associate was very professional,got the job done quickly,my house looks,and smells great.
Thank You
Bill Last name removed
The work is quick,professional and the results are very good.
tho' darwin could not get the shower completely clean, he did the best he could and gave me a discount...what service! thanx...First name removed m.
better pricing, not so many add-ons.
no furniture was moved.
I sent in a complaint online and still have not heard from anyone. I was very disappointed with my service. I agreed to pay $89 for 3 rooms to be cleaned, as advertised. I asked about the pet stain removal on the phone but was told I could not get a quote until the "technician" saw my carpeting. The technician when in my home told me that it would be an extra $120 for 2 rooms to be cleaned with their special Pet removal process and this was a set price regardless (I could have told this on the phone but was not). He said that the regular cleaning would leave awful white spots where the pets had urinated, and it was not an option, so I was pressured into spending $234 to have ONLY 2 rooms cleaned for an unguaranteed cleaning. I was also promised that my carpeting would be dry in 2 hours. I was told this last night at 6:20pm. As of this morning, my carpeting was still very wet. Could somebody please contact me! Everybody at my work is asking me for a recommendation, and at this point I will NOT give any good feedback for this experience.
The young man was very nice pushy about extra service fees. I was mostly disappointed in how WET my carpet was. It was done by430-5 pm and was still wet by 11 pm. We had to put towels down to walk on it in order to go to bed. I haven't had that happen in years. I definitely not use your service again.
Our technician was the best. Like the fresh smell and it dried very quickly.
You are VERY EXPENSIVE on your spot removal processes. I had a few spots and was quoted $60-$70 per spot. As it was, it cost me $400+, but the remainder of the carpet looks really good.
Informative technicians who take the time to effectively treat stains, offer suggestions and share their knowledge. Cleaning without residue or returning stains.
Employees were very fast and professional!
And they spoke English..... Which is a big deal for me.... No communication problems!!
Carpet came clean very quickly! No fumes from chemicals.
I don't think the sales person that scheduled my appointment was very clear about the extra charges!
Your commercial on the radio says $89 for three rooms , cleaned and sanitized!
But if you need it "clean" you have to spend an extra $60 per room for really clean. The sales person said $60 for any stain treatments or pet issues!
Not $60 per room! So by the time it was really clean and with a scotch treatment I ended up spending over $300!!!
So I feel your commercial is very misleading!
If you post my comment, post ALL of it or nothing!
Quality of service was excellent.
Pleasant and very helpful staff came out so quickly when we really needed a quick response! THANKS!!!!
Zerorez provided wonderful customer services and make our carpets look as good as new. We especially liked the Zerorez spot treatment solution, as it lifted grease from the carpet with no problems.
The whole house looks and feels clean and fresh without any chemical residue. The technician was courteous and meticulous in cleaning the rooms.
Service was exceptional
Last for a long time
The products used and the outcome. Your employees were very professional.
I was very pleased with the service. The carpet looks great!! Also you were very efficient with calling first and arriving on time. Good job!!
The professionalism of your techs and how wonderful our carpet/furniture looked after cleaning. I've never seen anything like it.
Service provider was on time and professional. He actually got one spot out that had always been there. But there were a number of spots that I thought should be easy to remove that didn't come out. three days later it looks like I need my carpet cleaned. I also smelled a sour odor the day after. I think I will go back to Blackmon Morring next time.
The service was exceptional. However, the blue hose made blue lines in several spots on my carpet which looks odd on beige carpet.
Charge less for single room cleaning.
they were timeliness, friendly, Knowledgable.
I love how fast the service was completed! He was only there for an hour and he cleaned 5 rooms, a hallway and 2 bathrooms.
Great job, thorough and informative!
The honesty of the employees and the convidence that their product is the best