What our clients think of us!

High quality from both.

The carpet looks much cleaner than when I've used other services.

Quick and professional service. Employee was very nice.

The service and the technitions were amazing and my carpet has never looked this good, but I feel like I was sold a service that was not explained to me fully and the customer service center did not make the charges right. Unfortunately because of your underhanded sales and my low opinion of your customer service team, I cannot use Zerorez again.

The technician was very knowlegable about carpet. He was prompt and worked efficiently. My carpets look sooooo much better, and smell better too. There were add on charges before he finished. They had said you can take out urine spots, they didn't mention it would be an extra charge. The protectant was an add on service. It would have been good to know these would be add ons before I made the appointment.

honest technicians, not too selly

Very clean feeling. No smell.

We have had the carpet cleaned before, but they never got out all the spots on the floor. Zerorex was amazing and the carpet looks great - no spots.

very professional service products worked very well good job all around

good service good product

The speed and communication. Kermit did a great job of finding out exactly what we needed . Thanks.

COURTEOUS EMPLOYEES . GOOD PRODUCTS .

Very professional and thorough.

too early to give comments as need to see how carpet looks in a couple of days.

Using little more than heated, ionized water, the process removed dark and seemingly set-in stains from our carpet, extending its life tremendously. We are hoping to do some renovations and remodeling of our home, and this cleaning just freed up what might have been a second-story flooring budget for something else. Thanks, Zerorez!

Prompt technician, very friendly and thorough. Lance and the service he provided was very much appreciated. Would definitely utilize ZeroRez in the future and recommend to friends and family.

My daughter and I both work the night shift and I had requested an afternoon appt. The carpet tech arrived at 10:30am when we were quoted a 1-4 arrival time. I had been asleep for about 2 hrs after working all night long. When my husband asked him to come back in the afternoon after we woke up the tech refused and said he couldn't. Since we are listing our house for sale we didn't seem to have a choice. So the tech ended up cleaning the carpet while we remained in bed. He used a spray that smelled aweful and then the carpet just smelled like wet dog while I tried to sleep. I had intended to take the little kids out of the house while the carpets were being cleaned and drying. Instead we had to walk on them sooner than we planned. If I had worked a full time day position and I was planning on taking the afternoon off from work to have my carpets done but wasn't home when the tech showed up at 10:30 I would have been very angry. What's the point of setting a time if they are going to show up any time they want? When my husband called the manager he was very unsympathetic and didn't care.

I punched the wrong button. It should be a 7 for likely. My only problem was the fiber protectant, I WAS TOLD THAT IT WAS $30.00. I have talked to Brad and Edwin and was told that I WOULD RECEIVE A CHECK FOR $ 90.00 WHICH I APPRECIATE VERY MUCH. AFTER I RECEIVE THE CHECK IT WILL BE A 10. M. Last name removed

The first visit I was only wanting an estimate on the carpets and the area rugs were to be cleaned. We have a puppy and I knew that is where my pet urine smell was coming from. I feel I was a bit oversold. Jamal and Ron did clean the carpets which they needed and then they were going to take care of the area rugs. They were cleaned outside and supposedly treated for pet orders. I paid extra for that! They left the rugs to dry outside and I went to bring them in and I could still smell the smell. I immediately called Jamal and he apologized and said to call the office on Monday. I did and we made another appt. for Friday between 4 & 6:30. No one showed, no one called. I called on Sat. and we set another appt. for Monday afternoon. I received a call when they were seconds from the house, not 30 min. luckily my husband was home. They picked up the carpets to take them to be cleaned properly. They were supposed to clean an upstairs room for free since I have so many issues. They said they would do this room upon return with the area rugs. We will see. Jamal and Ron were nice and the reason I feel a bit oversold was they called and came early because they had an appt. cancel. I feel they were trying to make up for the appt. that was a missed opportunity for them. I am pleased with the actual carpets that were cleaned. However, that was not the planned expense for that day. We will see what happens when the area rugs are returned.

Had to call to check on arrival time and left without replacing some furniture. The final walkthrough not performed.

Results not what I anticipated

fees for cleaning solutions (pets)were not clear before making appointment

The carpet has never looked better!

Your people are very courteous, and you service is good.

Carpets cleaning was better than prior companies I have used and loved the personnel you sent.

Courteous and helpful

Carpet looks clean (even though it is 12 years old) and stays that way for awhile

The part of your service I enjoyed most was the technician. Mike was very knowledgable and answered all my question with a great attitude. Secondly, without cleaning my entire house, only a few areas, the entire house smells fresh and clean. I will use your services again. I love the look and feel of my carpet!!!!!

The technician was a little frazzled & seemed a bit in a hurry. Could have
Slowed down just a little bit.

Great job. Had my 89 year old carpet cleaned. It had many deep dark stains. Carpet is clean spots gone and my mother was very satisfied as was I. Paid the additional $50 to have pre spotted. Appears to be worth the money.