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based on 83442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called complaining that your rep cleaned a portion of our floor tile without authorization to do so and left us with an awkward situation. No one has bothered to follow up with us.
The technician who came to my home was very nice and respectful. He showed me what he was going to do and was open to questions.
Timeliness
Everything surpassed my expectations
The time response was excellent. The young men who came to the house were very friendly. And the time it took to clean the carpets was quick. However, what disappointed me to where I would never recommend to anyone is the bait and switch tactics used by your company. When I received a callback to schedule an appointment I repeatedly asked the young lady on the phone if there would be any additional costs (the rate quoted to me was $120 and since it was election day it would be at 40% off -so should have been $78)& she assured me there would not be. As soon as the boys got into the house they said what do I want from your company. I said clean carpets. Then they proceded to "sell" me the acid treatment (thought you were a green company?) and treatment to remove oder -"like febreeze". Told them I wanted carpets cleaned and smell out. To the tune of $269.96! Woah! Even with the extra "treatments" they said that would only be $120 and of course the initial cost which should have been $78 really should have been only $214.33. Why so much of a difference? And why would you advertise to clean carpets with water only for $78. I could have rented a carpet cleaner from Lowe's and done that for only $30! REALLY? REALLY! I am VERY DISSAPOINTED, not to mention out so much money for something I was told would have no extra hidden costs. And I feel those treatments were HIDDEN COSTS! You advertise to clean carpets????? NO I DON'T THINK SO! I am very tempted to call the Better Business bureau and the Attorney General's office on this type of practice. And I was not given a receipt. He wrote it up right there, he took my check right there. Why couldn't your company give a receipt right there? I was told it would be sent to me. And I MUST HAVE this to be re-embursed for the Estate I am trying to ready for sale.
Quality of service
Operator got some really bad spots out. I thought I was going to have to replace the carpet.
The results were exactly what the commercials promised.
Great service. Darwin was very attentive, detail, and took the time to make sure that the job was done correctly
Clean, no smell left behind. Quick, guys were very polite and professional.
CLEAN carpet. good service.
Technician came on time. Explained the procedure and asked if I had any other questions. Very courterous and professional attitude.
Green products
Very clean but expensive!
FEELS CLEAN, SMELLS CLEAN, DOESN'T MAT BACK DOWN LIKE COMPETITORS, LOOKS CLEAN AS CAN GET ON OLD CARPET. WILL USE AGAIN...TECHNICIAN MAKES BIG DIFFERENCE TOO! REALLY LIKED TIM.
The representative treated a soiled patch for us and said if we were not pleased he would simply pack up and leave. Needless to say we were very pleased. Nice job and friendly service.
SO FAR THE CARPET SHOWS TO BE STILL CLEAN WHILE WITH OTHER COMPANIES THE CARPET WAS DIRTY VERY QUICKLY. TECHNICIAN WAS VERY FRIEDLY AND KNOW ABOUT THE PRODUCTS AND WHAT HE WAS DOING
On time, efficient and effective.....good job.
The new brush equipment was awsome
I like that you are cleaning with just water and that there are no chemicals left behind. I have used traditional carpet cleaning before and it left my carpets feeling slimy and dirty. Zerorez left my carpets feeling fresh!
Our recent experience with your company was nothing short of the highest satisfaction rating a customer could possibly give! The carpet cleaning results were incrediable! We never thought this 10 year + carpet could look and smell so good! Both of your company representatives were extremely professional, knowledgeable, curtious and friendly!! I commend both your company and staff and would not hesitate to refer you to our friends and business associates! Thank you again for a JOB WELL DONE!!
Sincerly,
Mike and Cathy Halyard
No soap
We called because of the ad we heard on the radio $89 for three rooms - we did add another room - but we not expecting the final cost to be $260.
The knowledge of your serviceman. He answered every question we had so extensively. Our livingroom carpet turned out excellent. The bedroom carpet(due to it housing a teenager for a year) was beyond help but at least is sanitary now. We have to replace it. We called Zerorez on the recommendation of friends and will pay it forward. Thank you Zerorez for sending us a person tha knows his business and is proud of his company. I can't remember how to spell his name much less pronounce it, but he was aboslutely the right person for the job. I am very happy with the result!
I liked the fact that I find the carpets REALLY clean and that the service was friendly and low-pressure, and reasonably priced. Thank you.
I loved seeing the final results from the call back service, however was not satisfied with the initial cleaning when on the next morning could still see lines in the carpet, when I asked the Technician (while he was cleaning) if they would go away, he said yes. So when they hadn't dissapeared in one of the rooms the next morning(the carpet is tight light colored Berber, all other rooms are tan semi shag) I called to ask that they come back out to fix that room. I had to really beg the Customer Service Rep to ask if they could call Dispatch and try to squeeze us in, we had already missed time off work to get this done and couldn't make another appointment later in the week to get the problem corrected. He got us an appointment that evening and when the 2 Technicians came out to fix the problem, they asked my husband a lot of questions, was the carpet raked when the original tech was done (NO), was the carpet still really wet when he was done (YES), my son slipped from wet feet on our tile, busted his nose and bled, the tech did clean up the blood on the carpet from the incident. They (being the carpet experts) noticed that the carpet did not look as it should after cleaning in a few other areas. So they not only redid the original room we called about, they redid 2 other areas as well. I can tell the difference in those rooms vs the 3 rooms that were not redone. The carpet in those areas looks warn and feels warn, where as the carpet in the areas redone looks brand new again and feels soft and fluffy. I am very happy with the Call back service in those 3 areas. They even got ink and chocolate out of the carpet in the formal area that the 1st Technician said he would try to get out, but were still there when he left.
The tech was trying really hard to sell us a deep clean (meaning, cleaning all the way down thru the pad) as we had some stains that were going to be a problem (which I already had experienced with other cleaning companies) for $ 400.00+. Based on the size rooms (2) and that cost that we were being quoted and the age of the carpet, we could have the carpet replaced. I just wanted the carpet to look better for the holidays and the carpet will come out in January. The techs were very nice although my husband was not happy with the "push" to sell the deep cleaning.
Mike Jones was extremely knowledgeable, professional and personable. We would recommend your company as well as him to any of our friends/family.
The additional grout cleaning I paid for on a redo visit was not good enough. A few dirty spots were only half clean...I couldn't see them until the sealant dried. You can refund part of the payment, as having you come out again is a waste of my time.
smells good