What our clients think of us!

Courtesy of tech, efficientness of cleaning, time it took to set up, do the carpets and complete the job.

Excellent service and beautiful result !!

Seems cleaner than using detergent and chemical

My carpet is slightly streaked. It didn't look that way when it was wet but overnight & drying time the streaks are there. I don't know if it's because of the carpet type so I'm alittle disappointed. I have about 25 people coming for thanksgiving lunch& wanted my carpet to look good.

Your serviceman was very informative and professional. The product was awesome. Left no residue on the carpet.

Stick to the price and not nickel and dime customers with added costs, ie, pre-stain etc. In the end it was more expensive than other companies, we'll see how long the cleaning lasts.

Did not call by or before the appointment time to advise you were going to be late.

Mr. Lee was very professional and helpful. Carpets look much better now.

Some stains were not removed at all in the room that was added on after they got here. The gentlemen that were cleaning were telling us to wear only socks on the carpet, not colored socks, not shoes howevere they were walking on the carpet themselves without shoe covers. My final bill was double what I was originally quoted. The commercial stated "pre-treat" which led me to believe that this was treating the more difficult areas. Instead I was charged 50$ for areas that required some extra from the spray bottle.

Move more furniture, but of course that is a TALL order. LOL Thanks. It feels and looks good.

I like that they're green. I loved the technician who cleaned my carpets! He was very informative.

My carpet always comes clean and stays clean(until my kids spill something on it)

Very honest and did a wonderful job.

It does not leave a residue and the technician was very knowledgeable.

The carpet cleaning was good. However the tile cleaning is very inconsistent and actually left the tile grout looking very ununiform. Also the grout cleaning was not performed to the edges of the rooms so now the grout is light in color in the center of the room and dark at the edges. I would not recommend this service given the way our floor looks now.

Good results, quick and easy.

We were planning to replace our carpet this cominng Spring, but after having them
cleaned by your company, they look almost new and should last a few more years.

I like the fact that you do not use chemical treatment to clean carpets

The technician was very polite, courteous and did a great job.

We had carpet cleaned and air ducts cleaned...

The day after, the air ducts discharched dirt and black material. Is this normal? It seems to me that this means the air ducts were not completely cleaned and dirt remained / remains in them and was simply stirred up, not completely removed.

I am noy sure if the anti-bacterial solution was applied in the airducts.

-KMR

Clean, Clean, Clean! Thank you. Better than any other carpet cleaning I've had. Sandra Millett

Nothing wrong with the actual cleaning....that was fine. There was some miscommunication - your team was supposed to arrive between 4 and 6:30 pm but came about 10am. That made things a little hectic for me getting things moved out of the way around my house.

I also had to call back the following day to request a copy of the invoice for our services and for the Fuller's gift certificate. No big deal but it would have been nice if that had been done automatically and I didn't have to request it on my own.

I know those are all very small issues but I deal with customers daily too and I know little things like that do make a difference so I figured I'd pass it along.

No residue left over

The carpet stretching was too expensive. I only had one 14x14 room done and it was $264. The tech did a good job but it only took him 10-15 mins to stretch it. $264 for 15 minutes of work is too much.

I had excellent service and the guys did a great job. They provided outstanding customer service and were quite knowledgeable. But you are more expensive than other carpet cleaners I have used in the past. For routine cleaning I will use a differnt company but I would call you in when I need a good deep cleaning.

Great service from Jess

The advertisement on KLUV stated a $100 gift certificate for Fuller Jewelry and none was provided.
When I call again to inquire, I was told "oh it will be sent to your email". That has not happened.

We like the carpet cleaning job, very disappointed about the false advertisement on the radio.
Also, being told something on the phone and not being accurate either.

What about accountability. We paid more than the advertised amount and did not get what was stated on th radio nor the Zerorez office (if the office does the call answering).

Disappointed in Corinth
First name removed Willis

Really expensive

Green and enviro friendly!

Technician did an excellent job and carpet looks great! MY DISAPPOINTMENT IS OVER THE BAIT AND SWITCH PRICING TACTICS! GO BACK AND LISTEN TO YOUR RECORDINGS! I CALLED IN ON THE $89.95 3 ROOM SPECIAL BUT ONLY NEEDED 2 ROOMS DONE! LADY ON PHONE TOLD ME I COULD GET 2 ROOMS & MASTER CLOSET PLUS STAIN GUARD FOR THAT $89.95. WHEN THE TECH ARRIVED HE EXPLAINED HE NEED $50 FOR CONDITIONING WHICH I RELUCTANTLY AGREED TO! WHEN I GOT HIS INVOICE IT WAS FOR $201.75. WAY OVER WHAT I HAD BUDGETED! SO I'M ONLY PARTIALLY HAPPY AND NOT PLEASED AT ALL ABOUT THE LACK OF CLAIRITY IN QUOTING MY APPOINTMENT!
Name removed Phone number removed

That it's natural and green. It's not full of chemicals that can harm the human body along with my dogs. The techs called ahead to let me know they were on their way like expected and arrived inside the window of time that i was given. They were polite and courtesy.
Their names are Randy and Daniel. I would requests the same two techs again if possible
cause I was plesaed with their manners and doing a great job to the best of their ability. Thank You, Name removed