- Phone: (214) 372-5326
- Visit Website
based on 83443 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very effective. Professional man did the job, very friendly, very knowledgeable, was willing to give us a test on the rough spots before we made a committment to do the house.
Chemical free
Friendly, Excellent results & professional
Ron Self was very throrugh in explaining exactly what services were offered, the price and what i could expect. He was professional and listened to what I needed and could afford. The next time I need carpet serveice I will be calling again.
extremely gentle
Service was great, staff Ceasar and Joseph were very professional and courteous.
I do not like it when a company advertises a “Special” price so they can Up-Sell their service when they arrive. My wife was also quoted 189.00 for air duct cleaning. We only have 7 ducts and one return. The tech said the price would be 249.00. The tech also walk around the house with what looked like a “Black Light” flashlight looking for “Pet Spots” even after not finding any he tried to UP-Sell a pet treatment at twice the price of the per room “Cleaning”.
No order and it cleans well
Very happy with results - carpet is very clean, looks like new.
Very professional
Clean carpets.
I made an appointment for Monday, November 12 from 4 to 6:30. No one ever showed or called. I waited two and a half hours. I rescheduled for Tuesday, November 13. The designated window was 2-5 pm. The rep arrived at 4:15 pm, but had to wait for over 2 hours for pad to be delivered before he could even start the work. The job was not completed until 8:45 pm. I believe I could have provided enough information by phone (measurements and pad description) so that you could have brought pad with you to complete the job.
The carpet was laid and cleaned to satisfaction, however the length of time involved and the lack of promptness and communication on Monday's scheduling were not.
Tech did great job
The crew that came to our house was professional, prompt, and did a good job. It irritated me, however, that you planned to charge me "extra" for "problem" areas. Either clean it, or don't clean it...but don't tell me you came to "clean" my carpet...but just can't really clean it properly unless I pay more money. I DID NOT appreciate this selling technique...nor did I pay for it. You need to cut out the "bait & switch" tactics! Just provide your customers what it was they asked for...don't say that your normal service is not going to work and I need to pay some kind of premium to do the job right! Name removed
Knowledgeable technician who explained the process and did a very good job
Staff was vey nice and I like there is no detergents being put in my carpet.
Thorough, safe, fast......carpet and tile look like new and I thought I would have to replace the carpet. Service man was professional and took the time to do an excellent job.
That you use no soaps or detergents or anything that can harm our pets or my family that has severe allergies and asthma. It's also amazing that all of your technicians are so customer service savvy.
Y'all got out stains other companies did not. My Tech was outstanding and did a very through and professional job. Also, he was very nice and polite. I have already passed your number on to two of my friends who need their carpets cleaned.
The guys did a great job! I will for sure recommend them!
Horrible smell for a couple of days after the cleaning. Someone is coming back out, but have not had carpets cleaned that had that kind of smell before.
good service.
Cleaned my carpet.
The person that did our carpets was very knowloded and personable.
I like the idea of no chemicals or detergents. I have allergies, works great for me. The tech that came out was great. He did a good job, great personality, very knowledgeable.
Ron did a fabulous job and worked on the spots that should have came up the first time.
The Tech that came was very nice but tryrd to charge me 527.00 to do my carpet when I signed up for the 3 room Fullers Gift card (which I did not get). He told me that if he cleaned my carpet with option I had requested that my house was going to smell like urine due to the fact I have cats that had sprayed in a few places. I explained I could not afford 527.00 to have my carpet cleaned. He said that I could do the regular Pet Treatment and that would be 326.00 which was still more than I could afford but did not want my house to smell as I have Family coming in for the Holidays. This really stressed me out really bad. I agreed to the 326.00. He did a ok job and the carpet looks some better but the experience was very stressful. I would like to make sure that you know that the Tech was very nice, it was the experience that was stressful.
On time, quick, professional, good results.
The technicion was thorough and polite. I will be interested to see if any of the stains resurface. I hope not.
Great job and very personable and professional technician (Joshua).