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based on 83827 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product is green and clean. The service is courteous and helpful.
Left my carpet very clean and spotless dried very well best company I have ever used the men were very courteous and explained the procduts very well great guys Jamal and Chris were great!!!!!!!
The technicians were polite and gave helpful explanations. My carpets look great.
On time--great customer service--technician is not pushy about additional costs to cleaning the carpet areas
it was very quick and easy! thank you.
you didn't nickle and dime me per spot on the carpet like Dalworth did, and my carpets are like new!
Great results. No soaps or chemicals.
Everything was done just fine, no issues, I'm just not a raving fan, sorry.
I like that your techs are prompt, very fast and thorough, and clean up after themselves
Gets carpet clean
Arrived in timely manner, very polite associates, worked quickly and effeciently, removed OLD carpet stains and no residue!
I am weary that when I asked for a bid that I was not given a proper estimate/bid write up. The estimate was written down on paper that I provided. I also thought that the technicians were quite young. Would like to know that if I am paying $700 to have my carpets and tile cleaned that the technicians will have the experience to get out tough stains.
I purchased a special over the radio which included 3 rooms for 89.00 which also included a Fuller's jewlry certificate. When the young man arrived he recommended a topical treatment for an additional $60.00 per room. We only had two rooms and a closet to begin with. I agreed to the additional $120.00 for the topical treatment which the young man said would increase the chances of removing and pet stains or remaining pet odor. We let the rooms dry for two full days. Prior to moving the furniture back in the rooms I decided to vacuum the rooms. After the first run of the vaccum cleaner in our bedroom I completely filled the canister with dust and dirt. I continued to vacuum for two full hours in our bedroom until there was no more dust and dirt in the canister. I certainly do not agree with the commercials you advertise. After spending an additional 120.00 for the "so called" topical treatment which actually showed up on my invoice as (151 Non Guaranteed Pet Treatment) I spent $4.99 on some 409 carpet spray and removed the remaining pet spots which you obviously don't guarantee. I truly believe I waisted my money on the upsale of your "so called" topical treatment which consisted of your technician spraying a yellow substance from a spray bottle as he ran the steam cleaner across the floor. Your whole cleaning process lasted approximately 45 minutes and spent two hours vacuuming up loose dirt and dust when you were finished. I could not in good faith ever recommend your process to anyone I consider a friend or associate.
My service technician was very knowledgable and informative and took the time to explain the process. I like the fact that there are no chemicals or residue
Fine so far. It was our first time to use your product . Service was satisfactory. One suggestion: be careful about pulling the hose around corners. The hose leaves a dark mark. Thank you. The men did a good job overall and were polite and informitive.
clean carpets - professional service
The carpet was actually clean (except in one small area that must have been overlooked). I left town right after they left so I didn't notice it until I returned home. The carpet was soft after cleaning, and there was no smell. I was surprised that a few food stains also came out of the carpet.
The smell afterwards was absolutely awesome. I was very well pleased with Tony's professionalism and giving me the straight answers I needed. It was an overall great experience!
I was charged for 4 rooms. The man forgot to clean one room. I called him on his cell phone within minutes after he left. He would not call me back. The next morning I called the reservation center. They said someone would be here on Nov. 19 to clean the 4th room. No one showed up or called!
My time frame was 11:00-1:30, the workers showed up after 4:00. I had an estimate from a worker the previous week, the worker who came to clean didn't want to honor it, so we had a discussion of the price. My carpets are stained and several years old, so I wanted to have them cleaned to see if they would last a little longer. After cleaning each room the worker and I went and looked to see if I saw anything more, he could go over. I got tired of pointing out all the places I saw, most of them as he went over them came up better, if not all. But apparently he wanted to hurry and leave as it was late on a Saturday. The helper he had (I think Brandon?) was very nice and pleasent and did as the other guy told him. After hearing all the commercials on the radio and see the newspaper ads, I was hoping to have a better experience. Very disappointed.
My carpets came out almost like new and your staff was courteous and professional.
Green friendly, results are good, no soapy residue
Didn't leave a chemical smell. Service was GREAT!! Very polite and professional
My carpets look like they've never been walked on when they leave. The servicemen are always polite and helpful, and they show up exactly when they say they will be there.
After cleaning the carpet, there was no protection put under the legs of the two chairs and couch which were the only pieces of furniture left on the carpet and since it remains extremely damp, there are now marks from the legs which I have not be able to get out. this would make me consider not using your service again even though the carpet does look very clean.
on time, friendly, not pushy, did a great cleaning job.
Carpet feels soft and clean
Everyone I talked to was friendly and helpful. The dispatcher called me to tell me the service tech would be on his way in about 15 minutes. 15 minutes later the service tech called to tell me he was on his way. I didn't feel as if I was "waiting all day".
The service tech explained the process well and gave me the option of declining the service if I wasn't satisfied with the first room he serviced. Of course, the carpet looked wonderful.
This time you sent Mike to us. He was friendly and knowledgeable technician. The carpets were clean! We have used kiwi for over ten years and will not be going back. The carpet stains returned months after kiwi left. Not so with Zerorez! We are very happy!
Your treatment for pet odors worked great, although it was quite expensive at $75/gal. We have not had pets in the past so i don't know how your price compares. Tim was super helpful and friendly and he did let us know about how many gallons we would need. Our carpets turned out beautifully. Tim got all the stains out, pets plus other stains. We got the scotchguard and are hoping our carpet stays clean for a good length of time. Our bill totaled $1,298 but that included $525 of the pet odor treatment. We will definately recommend you to our friends, especially if the carpeting holds up well. Our carpeting is 4 years old and this is the first time we have had it cleaned although we knew it needed cleaning before long now but we wanted to wait for our pet problems to be resolved. Anyway, Tim got here about 5:45 and even after a long day he gave us wonderful service and stayed until 10:00 to finish the job.