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based on 83444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service person was professional. He covered his shoes while in the house. Everything that was going to be done was explained up front as well as the final cost of the service. A job well done. JE
Techs should vacuum beforehand
they did an outstanding job on 3 room special , but when I asked about a 7 x 7 rug they said that they could clean it but I did not think it would cost as much as the 3 room combined. I will not make that same mistake and I will tell by family and friends about add on costs. thanks Also we did not receive our 100.00 reward certificate for being one of the first to book. Booked 3 weeks ago s that I would be first. thanks for listening
I felt that some spots could've been cleaned better (not stains...just dirty) and appointment was very late.
They are Green", They are effective, They are 0quickly applied and you can usethe area very quickly. Your techs are bot courteous and professional
Clean carpets. And very polite and hard
Working young man that came when he
Said he would.
Your treatment for pet odors worked great, although it was quite expensive at $75/gal. We have not had pets in the past so i don't know how your price compares. Tim was super helpful and friendly and he did let us know about how many gallons we would need. Our carpets turned out beautifully. Tim got all the stains out, pets plus other stains. We got the scotchguard and are hoping our carpet stays clean for a good length of time. Our bill totaled $1,298 but that included $525 of the pet odor treatment. We will definately recommend you to our friends, especially if the carpeting holds up well. Our carpeting is 4 years old and this is the first time we have had it cleaned although we knew it needed cleaning before long now but we wanted to wait for our pet problems to be resolved. Anyway, Tim got here about 5:45 and even after a long day he gave us wonderful service and stayed until 10:00 to finish the job.
The product is green and clean. The service is courteous and helpful.
Left my carpet very clean and spotless dried very well best company I have ever used the men were very courteous and explained the procduts very well great guys Jamal and Chris were great!!!!!!!
The technicians were polite and gave helpful explanations. My carpets look great.
On time--great customer service--technician is not pushy about additional costs to cleaning the carpet areas
it was very quick and easy! thank you.
you didn't nickle and dime me per spot on the carpet like Dalworth did, and my carpets are like new!
Great results. No soaps or chemicals.
Everything was done just fine, no issues, I'm just not a raving fan, sorry.
I like that your techs are prompt, very fast and thorough, and clean up after themselves
Gets carpet clean
Arrived in timely manner, very polite associates, worked quickly and effeciently, removed OLD carpet stains and no residue!
I am weary that when I asked for a bid that I was not given a proper estimate/bid write up. The estimate was written down on paper that I provided. I also thought that the technicians were quite young. Would like to know that if I am paying $700 to have my carpets and tile cleaned that the technicians will have the experience to get out tough stains.
I purchased a special over the radio which included 3 rooms for 89.00 which also included a Fuller's jewlry certificate. When the young man arrived he recommended a topical treatment for an additional $60.00 per room. We only had two rooms and a closet to begin with. I agreed to the additional $120.00 for the topical treatment which the young man said would increase the chances of removing and pet stains or remaining pet odor. We let the rooms dry for two full days. Prior to moving the furniture back in the rooms I decided to vacuum the rooms. After the first run of the vaccum cleaner in our bedroom I completely filled the canister with dust and dirt. I continued to vacuum for two full hours in our bedroom until there was no more dust and dirt in the canister. I certainly do not agree with the commercials you advertise. After spending an additional 120.00 for the "so called" topical treatment which actually showed up on my invoice as (151 Non Guaranteed Pet Treatment) I spent $4.99 on some 409 carpet spray and removed the remaining pet spots which you obviously don't guarantee. I truly believe I waisted my money on the upsale of your "so called" topical treatment which consisted of your technician spraying a yellow substance from a spray bottle as he ran the steam cleaner across the floor. Your whole cleaning process lasted approximately 45 minutes and spent two hours vacuuming up loose dirt and dust when you were finished. I could not in good faith ever recommend your process to anyone I consider a friend or associate.
My service technician was very knowledgable and informative and took the time to explain the process. I like the fact that there are no chemicals or residue
Fine so far. It was our first time to use your product . Service was satisfactory. One suggestion: be careful about pulling the hose around corners. The hose leaves a dark mark. Thank you. The men did a good job overall and were polite and informitive.
clean carpets - professional service
The carpet was actually clean (except in one small area that must have been overlooked). I left town right after they left so I didn't notice it until I returned home. The carpet was soft after cleaning, and there was no smell. I was surprised that a few food stains also came out of the carpet.
The smell afterwards was absolutely awesome. I was very well pleased with Tony's professionalism and giving me the straight answers I needed. It was an overall great experience!
I was charged for 4 rooms. The man forgot to clean one room. I called him on his cell phone within minutes after he left. He would not call me back. The next morning I called the reservation center. They said someone would be here on Nov. 19 to clean the 4th room. No one showed up or called!
My time frame was 11:00-1:30, the workers showed up after 4:00. I had an estimate from a worker the previous week, the worker who came to clean didn't want to honor it, so we had a discussion of the price. My carpets are stained and several years old, so I wanted to have them cleaned to see if they would last a little longer. After cleaning each room the worker and I went and looked to see if I saw anything more, he could go over. I got tired of pointing out all the places I saw, most of them as he went over them came up better, if not all. But apparently he wanted to hurry and leave as it was late on a Saturday. The helper he had (I think Brandon?) was very nice and pleasent and did as the other guy told him. After hearing all the commercials on the radio and see the newspaper ads, I was hoping to have a better experience. Very disappointed.
My carpets came out almost like new and your staff was courteous and professional.
Green friendly, results are good, no soapy residue
very clean, great smell and leaves carpet soft