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based on 83830 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Furniture clean price seemed a little expensive but, I knew you guys did good work. Maybe would have done other couch if there was a repeat customer discount or a little less. Service was great.
I really like the fact that once the carpets were dry, they felt clean. The dirtier areas took a little longer to dry but overall they looked fabulous.
I like that the products used are biodegradable and therefore safe for children and pets. Your technicians were great! Very personable and knowledgeable. I will use you again.
The first time I used zerorez, I was totally satisfied. This time the baseboard area was not cleaned and I had to request them to come back to clean a path in the living room area. The tech said that it would not come clean because of the light color of the berber. I felt that when I clean the carpet myself that I can get it cleaner. The tech was nice; however.
If not satisfied you will make sure a customer is. Very knowledgable people.
Thanks
No use of soap. I like the machine used to bring the carpet fibers back up and pull ground in stuff out.
Our carpet was a terrible mess and I was surprised at how clean they where able to get it! I was very very pleased! Stains that had been there for years are now gone!
I liked the operators, the smell of the house, and the excellence of the job. My carpets were really soiled and somewhat stained. They were beautifully restored.
Effectiveness of the cleaning system. On the pricy side, though.
I thought Darwin did a fantastic job on our old, worn white carpet. I like the fact that all the products were non-toxic.
No odor quick drying, stains came out.
Best workers in the business, and best results. I will never use any other carpet cleaning company again. The dirt goes, and stays gone, unlike the others, where my carpets look dirty again in a few weeks.
We are formerly highly satisfied customers who have become increasingly irritated by this Dallas franchise's operations and methods.
For example, our most recent (and LAST) appointment was scheduled two weeks ago when we requested a morning appointment and a specific technician. Of course they called to inform us that our appointment was 7PM and we could not request a specific technician.
Now, after the appointment, the carpets look like crap...stains remain...the fibers are stiff and "crispy" to the touch (they crackle when we walk).
I would appreciate a phone call from someone very soon.
Phone number removed Sincerely, Name removed
The fact there isn't any soap or chemicals.
James Branch was professional and capable while performing the cleaning service. He also was very good at informing us of the procedure and the effectiveness of the products used.
Not high pressure
Prompt and professional representatives...love the lifetime filter.
Great experience.
The gentlemen was very nice and professional.
First name removed
green technology
Fast and friendly staff. Carpet looks good.
The cleaning process.
The attitude and helpfulness of the service person.
The technian was very professional & knowledgable & the carpets came out great
The staff is friendly. Communicate well. Do a good job cleaning.
serices was nice
The technicians were friendly,professiona and very good at their job. We were very pleased with our carpet and commend Joshua and Joseph ( the techs that came ) on a job well done.
First name removed and Joe Last name removed
Our rugs are older and have been soiled and scratched by our cats. Your process cleans them beyond expectation. The 2 techs who have serviced us have been professional, helpful and care about doing a great job.
Flexibility in scheduling. Service man was very professional.
I like the timeliness of the guys who came out to shampoo the carpet. They were there as promised. The carpet dried in about 4 hours as promised and was very clean. There were not risidual smells or spots left after the carpet dried. I am recommending Zerorez to all my friends and relatives. Thanks for a good job and for restoring my trust in people who do work for you.
My old carpet looked great and appreciated the professional service.
Not overly impressed with the results.