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based on 83498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jonas did a wonderful, exceptional job! I like the fact that the carpet dried quickly, no residue, and it still looks good today. I referred a neighbor to zerorez and they have already used your service! I highly recommend this company and like the quality of service and the outcome! Thanks again, Jonas, for a job well done. You deserve big kudos for the exceptional service!!
It didn't feel sticky after cleaning and it really cleaned well
Carpets seem to stay cleaner longer than with other companies I've used. The technician that came to my home was very courteous and professional and did a great job.
Carpet really looks great
great service
My old carpet, home of several generations of big dogs, looks new and feels wonderfully soft to my feet. I'm amazed.
Hardworking technicians who go the extra mile and do an excellent cleaning job.
no hard pressure sales for extra charges to clean my carpets
The technician did a very good job in all things except one. Two couches in my living room had wooden legs with a metal disk in the middle of each. We discussed these and I wanted to move them into the vestibule but was assured that he would cover each leg so as not to ruin the legs or stain the carpet. We he must have forgotten and now I have four rust dots on my carpet. My other concern is that your machines, when they came into my home, we less than clean. I would have expected a clean and sanitized machine to touch my carpets. Not one that looked filthy.
Scheduling process, attention to detail, technician, work done.
The carpet gets clean! Every technician that has come has been nice, polite, and efficient. They come in, assess the situation, get to work. Payment was a breeze.
The technician was great and carpet looks much better.
The quality of the cleaning
I got an appointment quickly and they were here on time. They were friendly and helpful, both on the phone and the tecnition who did the job.
Our carpets look great now, but it took nearly 5 days for them to dry completely so that we could move our furniture back in. That is our only complaint-- other than that, the service was friendly and we were happy with the cleanliness of the carpets.
The spot treatment works.
Great pricing, professional, thorough and timely.
We liked Justin our carpet cleaner. He was very efficient, worked hard, did a great job, and answered all our questions. We also like the fact that you don't use soap or other cleaning agents.
dave & barb
It would have been helpful to have known in advance that your process could possibly cause the carpet to wrinkle; however, the quick response was appreciated. The carpet looks really good after it was re-stretched.
I felt that Zero Rez was more concerned about their schedule than my schedule. They kept calling trying to change the arrival time. Also the ninety nine dollar charge to clean one small room was to me excessive. The job was done adequately and I like the zero residue concept.
You advertise a great product and y'all delivered! The technician was great! He explained everything to me he was going to from start to finish awesome SERVICE!!!
Environmentally friendly product and great technicians.
More clarity on your pricing. The quote on the phone was 3 rooms for $99 plus the hall with the WBAP discount. I didn't ask (should have)or know the next 3 rooms were $135 till I paid. Your web site and radio advertising are very clear about problem areas staying clean. Your technician was not totally in agreement with your advertising. I am extremely satisfied with the quality of your technician, he did an awesome job, and the carpets look nearly new!!! Time will tell if the extra cost over your competition is worth it.
THE NEW MACHINE YOU HAVE TO EXTRA CLEAN THE CARPET. THE TWO MEN WERE VERY NICE.
DON'T CARE ABOUT THE WAY YOU ADV. NOT MARK DAVIS. HE IS VERY GOOD. YOU DON'T TELL ABOUT THE EXTRA 10 DOLLORS FOR THE GAS. FULLER JEWLERS. YOU SHOULD GIVE IT TO THE CUSTOMER. NOT WAITE A WEEK TO GET IT. NOT EVEYBODY HAS PRINTERS.
PLUS YOU HICKED THE PRICE UP FROM $88 TO $119 OVER THE WEEKEND. PLUS $10 SUR CHARGE FOR GAS?
KENNETH
Fast service, friendly service people and very clean carpets!!!
Easy to schedule. The crew called to check if ok to come early, they were very courteous, gave detailed information about what they were doing, answered all my questions. They wore booties on their shoes, the cleaned up after themselves. He quoted me a price at the beginning and stuck to it. We will definately have you back again.
Removed the dark soiled spots and really cleaned the carpet. My carpet is soft and not matted down anymore.
I like the fact there is no soap , seems to be a great process for extracting and cleaning
We appreciated the professional manner that your service representative, Luke, exhibited. He was knowledgeable and worked in a timely manner leaving our rugs clean and ready for the holidays. This is our second time using Zerorez and will continue using their services. Thanks for a great job!
Knowledgeable technician, did a very thorough and complete job. My carpet looks fantastic.