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based on 83876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The safety of the product itself is the first drawing point, but your representatives are the best. They are courteous and pleasant. They do a very thorough job and they promote your company. Many times you may get a service person that doesn't really care about they product/service they are providing-- but not your service people. This is the 3rd time we have used you all and it won't be our last.
The results were very good.
Great technician, Ron. Awesome service. Great!!!!
The floors stay clean longer than other company's I've used
Received outstanding service!
Good product and good service once on site.
The fact that you use 11.5 water and no other cleaning solutions.
I love how quickly the carpet dries. I appreciate how it doesn't smell like chemicals. I also love the way the carpet looks and feels after the cleaning.
Promptness & ease of doing business.
Be reasonable with the upselling of services. Paid almost the same price to do a corridor as I did for three areas in my house. Does not make sense. I should have scheduled another appontment and done three other areas for the same price (one being the corridor and two other rooms!)
The additional cost of the hallway was not discussed before proceeding to start the cleaning. I was not made aware until it was time to pay. 2 of the rooms were so small and had beds in them so honestly, they could have been counted as one room altogether. Also, the length of the hallway was overestimated. We were charged for 25 linear feet and it is 20 feet at the most. Regan, the technician was friendly and helpful but it would have been good to go over charges before the work was done.
Cody came out to clean our travertine floors, and he did a very Professional job. I am still waiting for the products to be delivered.
The urine neutralizer pet treatment. It really worked on the odor.
The fact the no harsh chemicals were used. The technician was very polite and professional and your prices are very reasonable!
The products work; the service personnel are polite, hard-working and represent the company well.
Standing behind your service
Always get great results! Service techs really strive to do a good job!
Your representative showed up on time.
He was very professional. He did an excellent job.
I am glad I called you.
Randy Jones was very professional and knowledgable.
Will request him for all my future jobs!
Very smart that you can see the liquid through tube at middle part. It really made us realize how dirty the carpet really is. The 2 gentlemen that came out were fantastic!! Not pushy at all and very helpful. Quick, reliable and hard workers.
Ron was very informative and worked very hard to resurrect our dying carpet. His hard work shows. My wife is so happy with the outcome. Thanks Ron
The gentleman that came out to help was very knowledgable and gave great timely service.
I do not like carpet cleaners. Until now. It seems they always over promise and under deliver. None before have been able to just get regular household dirt/pet stains cleaned - no matter what sort of home I've lived in and the quality of carpet, from inexpensive to top-of-line. But after having Randy out from Zerorez, I have to say I am in a believer in this "water-only" process. It sounds counter-intuitive, but honestly, it really works. I am a very happy customer.
Very good
We experienced the tech to be very professional, courteous, and knowledgeable. He was very informative as to how to deal with any future problems. We are enthusiastic about using this service again in the future. We highly recommend Zerorez, and will do so for family and friends. - C. J. Melin
Basically water, rather than chemicals.
I have had my carpets cleaned twice with Zerorez and I really like the fact that the customer service reps are extremely friendly and accommodative. The service techs are informed and efficient which is a nice change from other services I have used in the past. Thank you.
Great results and the technician was professional and polite!
I like that you don't use any chemicals to clean.
I liked the person who came to do the work. He was prompt, clean, pleasant, hard working and knew what he was doing. I am very pleased with how our carpets look and feel now.